26 Jun 2019 by Hotel Condesa
Dear guest, Thank you for taking the time to share the details of your recent stay, as we appreciate knowing the areas of opportunity we can work on to make our guest´s stay, a truly memorable one. We are pleased to learn you enjoyed most of our hotel services and facilities. Once again, we thank you for dedicating a few minutes to bringing your comments to our attention, Kindest regards Noemí B. Hotel Condesa
20 Jun 2019 by Hotel Condesa
Dear guest, We are really pleased to read your comments and many thanks for taking the time to post these on Expedia. We very much hope to welcome you back to us in the near future. Kind regards. Hotel Condesa
24 May 2019 by Manager
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
18 Oct 2022 by Manager
Hello Sandro,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again to deliver you with a 5 star experience.
28 Dec 2022 by Manager
Hello Alois,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
11 Oct 2022 by Manager
Hello Alfredo,Thank you for taking the time to share your comments regarding our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.
27 Jul 2022 by Manager
Hello Sergi, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
21 Jul 2022 by Manager
Hello Marko, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
All-inclusive room rates at Hotel Condesa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Some rates at Hotel Condesa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Condesa offers its guests a seasonal outdoor pool, a kids' pool, a waterslide, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars and a bar/lounge. Public spaces have free WiFi. A fitness centre, a library, and a terrace are also featured at the family-friendly Hotel Condesa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Alcúdia hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Hotel Condesa offers 475 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Televisions come with satellite channels. This Alcúdia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurante El Amarre – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast, dinner and light fare. A children's menu is available.
Restaurante Don Jaime – This beachfront restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Happy burguer - Snack Bar – This poolside rooftop bar only serves lunch. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Bar Alcanada – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting). Open daily.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre.
Children aged under 11 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hotel Condesa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a EUR 75 fee, and antigen/rapid COVID-19 testing is available for a EUR 35 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.