"Nice stay. Close to quiet beach with beach bars, lounger rental. Bit of a step in depth of water as you swim. Very clean & tidy. Helpful staff. Nice ... " More
20 Oct 2021 by Lola Miranda Cuyás, Assistant Manager
Dear Dale, Thank you for taking the time to share your review and we regret that your stay with us fell short of your expectations. O!Breakfast represent healthy eating habits that have become part of a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. We also regret that our breakfast prices did not completely meet your expectations and I am sorry for the misunderstading, as Bed and Breakfast reservations always include the breakfast for all the guests on the reservation. We regret that our location wasn't ideal for you in some aspects. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Lola Miranda Cuyás, Assistant Manager
18 Mar 2020 by Customer Experience | Barceló Hotel Group
Dear Mike, Thank you for choosing our Occidental Atenea Mar hotel for your stay in Barcelona. We regret your disappointment with the breakfast buffet price as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. Also, we introduce local, natural, organic, plant-based and seasonal products to ensure the quality of the options offered. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our service. Thank you for your time and despite the issue you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to welcome you in the future. Customer Experience | Barceló Hotel Group
5 Feb 2018 by Nela Gutiérrez/Guest Experience Manager
Dear Kenya, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Atenea Mar hotel with us and Expedia readers. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Occidental Atenea Mar Team
4 May 2024 by Melanie Lell, Guest experience Manager
Dear Mikael Oskari,Thank you very much for your kind feedback.We are delighted to hear that the cleanliness of our rooms met your expectations and contributed to a pleasant stay. It is also uplifting to know that you found the condition of our hotel to be satisfactory. Our team is thrilled to receive your commendation on the service provided, as we strive to deliver an exceptional experience for every guest. Furthermore, we take pride in our room amenities, designed to enhance comfort and convenience for our valued guests like yourself.Thank you once again for choosing Occidental Atenea Mar - Adults Only for your stay in Barcelona. Your positive feedback is a wonderful encouragement to our team.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager
2 Apr 2024 by Melanie Lell, Guest experience Manager
Sehr geehrter Ramiz,in erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken, die Sie nach Ihrem letzten Besuch in unserem Hause abgegeben haben und freuen uns zu lesen, dass wir Ihre Erwartungen erfüllen konnten. Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Barcelona wieder bei uns begrüßen! Melanie Lell, Guest experience Manager