28 Dec 2018 by Nicolene
Dear Guest. Thank you for letting us know that you received good service from our team and that your expectations were met. I'm sorry to see that your bed wasn't as comfortable. We will look into the matter to ensure that your experience is not repeated. Enjoy the rest of the festive season! Sincerely, Nicolene S, Rooms Division Manager.
17 Feb 2020 by Nicolene
Dear Guest. Thank you so much for the 5 star rating. We really appreciate that you chose to stay with us and we hope that we'll have the honour of being your hosts again in the near future! Sincerely, Nicolene S, Rooms Division Manager.
Cape Town Marriott Hotel Crystal Towers offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a limo/town car service are available. Event space at this hotel measures 3206 square feet (298 square metres) and includes conference centres. A fitness centre, a sauna, and spa services are also featured at the luxury Cape Town Marriott Hotel Crystal Towers. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. For a fee, parking is available. This 5-star Cape Town hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , RV, bus, truck parking (surcharge)
Cape Town Marriott Hotel Crystal Towers offers 180 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and video game consoles. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Towers Restuarant – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Orah Bar & Lounge – This tapas bar specialises in international cuisine and only serves light fare. Open daily.
The Greatroom and Deli – This coffee shop serves breakfast, lunch, dinner and light fare. A children's menu is available. Open 24 hours. Open daily.
Acara Pool Bar & Terrace – This bistro specialises in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Halaal Certified Kitchen – This family restaurant specialises in Halal dishes and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Life Day Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the cruise terminal, airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Cape Town Marriott Hotel Crystal Towers offers transfers from the cruise terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.