4.2 out of 5

"My mother booked this stay for myself and my new husband as part of a wedding gift. We were upgraded to a suite on arrival and the staff were very fri ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

Our customers tell us they enjoy the breakfast at Vale Resort. During your stay, you'll be close to Cottrell Park Golf Resort. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 1998, this 4-star hotel has 143 rooms over 3 floors. Free WiFi and satellite TV channels are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, satellite TV and coffee/tea makers
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Indulge with body scrubs, facials or massages at Vale Spa
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a fitness centre
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • 15 minutes by car from Cardiff City Stadium and 10 minutes from The Royal Mint Experience

Deluxe, One Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room, 1 Single Bed

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Vale Resort ratings based on 17 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Vale Resort

Everyone (16) Family (1)
5 out of 5
Stayed overnight as was a guest at a wedding in Hensol. Beautiful room with all the amenities, used the sauna/steam room/jacuzzi the next morning. Only downside was check in couldn’t be brought forward prior to the wedding so had to leave my bag in the store room and check in on my return from the wedding in the night, but staff were very helpful. Would definitely stay again!

Posted by on 4 May 2019

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3 out of 5

Posted by on 22 Apr 2019

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5 out of 5
Secluded hotel with great views and facilities. Lovely helpful staff. Good breakfast and a lovely relaxing environment.

Posted by on 8 Apr 2019

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5 out of 5
My mother booked this stay for myself and my new husband as part of a wedding gift. We were upgraded to a suite on arrival and the staff were very friendly and accommodating. The food in the restaurant was delicious too. We will definitely be staying again.

Posted by , from Swansea on 17 Apr 2018

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5 out of 5

Lovely hotel with lovely views of the grounds

Went away for partners 21st birthday and was the perfect break away. Lovely room and fantastic hotel

Posted by , from Pontyclun on 18 Mar 2018

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3 out of 5

Doesn't live up to its reoutation

Fabulous setting, lots of facilities , grand entrance reception, large rooms. Tired and in need of a refurbishment- surface clean only , dust everywhere and bathroom floor hasn't been cleaned in a long time Housekeeping started making a noise and playing the radio outside the room at 8am . Staff generally - everything too much trouble and need to up their game- very disappointing and won't be staying again

Posted by , from UK on 1 Oct 2017

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4 out of 5

Straightforward and professional service

Pros: Location
Cons: Looks a bit 70's
Location: n/a
Quiet room and good facilities. Attentive staff and reasonable priced food and drink at the bar

Posted by on 20 Sep 2017

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3 out of 5

Good facilities but that's it

Transport to and from Henson Castle took 45 minutes to come! I called the reception/swtichboard from the room but noone answered, ever! Other friends who stayed in the rooms booked within the wedding package allocation did not receive robes and slippers. Very poor for £150 a room!

Posted by on 19 Jul 2017

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5 out of 5

Excellent all round

Pros: Great rooms and quiet location
Location: Fab if you like golf
Great facilities and close enough to drive from Cardiff city centre in 15 mins

Posted by , from salisbury, UK on 16 Jul 2017

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3 out of 5

OK Room

Well presented hotel, staff are friendly and helpful. Our room was generally OK although starting to look a little 'tired' and dated, it was well quipped with ironing board and iron, kettle, freeview TV etc. Bathroom had been refurished recently but could have been cleaner around the shower. Room service was good and I believe 24 hr for basic sandwiches. Unfortunately the double bed was two singles pushed together which was a bit of a surprise for this type of hotel.

Posted by on 2 Jun 2017

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Property Features

Vale Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. There's an onsite 24-hour business centre. A hot tub, a fitness centre, and a sauna are also featured at the family-friendly Vale Resort. Free self parking and valet parking are available. This 4-star Pontyclun hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1998
  • Coffee shop
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Outdoor tennis courts -3
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Pontyclun Station (6.5 km / 4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Vale Resort offers 143 forms of air-conditioned accommodation with a safe and coffee/tea makers. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 7:30 AM to 10:30 AM.

Vale Resort has 2 restaurants serving breakfast, lunch and dinner.

Champagne Bar – On-site Champagne bar.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including outdoor tennis courts. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

Vale Spa has 20 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 20
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this property in advance to reserve a crib (infant bed) and/or rollaway bed. Contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 20 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vale Resort Pontyclun
  • Vale Resort
  • Vale Pontyclun

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.