22 Jan 2018 by Lhodie Z. Caldeo - Front Office Manager
Dear Elgin Hero, Our heartfelt thank you for choosing KL Tower Serviced Residences as your home while in Makati. We are very happy to know that our location is advantageous for you since the hotel is just a stone throw away. Your commendation will be surely shared to all of our staff. Your comments about the furniture, hallways smell are well taken noted. Our Team will surely make ways to improve the ventilation and to child proof the edge of the furniture. We hope that these will not deter you from coming back to our hotel. We look forward to welcome you again soon.
The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):
All-inclusive room rates at KL Serviced Residences are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at KL Serviced Residences are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. There's a restaurant on site. WiFi is free in public spaces. KL Serviced Residences offers its guests an indoor pool, a sauna, and a fitness centre. An airport shuttle (available 24 hours) is available for a fee. KL Serviced Residences also features a terrace, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 3-star Makati hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
KL Serviced Residences offers 100 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. Accommodation at this 3-star hotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, bidets and complimentary toiletries. This Makati hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a local cuisine breakfast daily from 6:00 AM to 10:00 AM.
KL Serviced Residences has a restaurant on site.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. At check-in, guests must provide a record of full COVID-19 vaccination.
This property is only accepting quarantine stay bookings for outbound international travelers and locals. Guests will be required to have proof that they have stayed within the Philippines for 14 days prior to check-in.
This property requires that guests have proof that they have stayed within Philippines for 14 days prior to check-in.
The front desk at this property is open daily from 8:00 AM - 5:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, JCB International and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 72 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.