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"Had a great time with my family at this hotel, welcome greeting was good with a warm cloth, biscuit and tea and juice for the kids. would highly recom ... " More

By a verified traveller on Wed 14 Feb 2018

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Hotel Description

Our customers tell us that they enjoy the pool at Barcelo Palmeraie. During your stay, you're just a quick walk from High Atlas. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools. This 5-star hotel has 252 rooms on 1 floor. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a poolside bar and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Treat yourself to aromatherapy, manicures and pedicures or facials at Nuxe
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes 2 outdoor tennis courts, a fitness centre and a steam room
  • Guests speak favourably about the location and the family-friendly amenities
  • 10 minutes by car from Bahia Palace and 10 minutes from Marrakesh Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

Classic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£74* Per night/room 3 Nov - 4 Nov

Superior Room ((2+1))

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Family(2+1))

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Family(3ad))

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Family(2+2))

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room (Single Use)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Barcelo Palmeraie ratings based on 18 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Barcelo Palmeraie

Everyone (10) Couples (4) Friends (3)
4 out of 5
Hotel setting is lovely. It has lots of lively grounds and greenery and the areas surrounding both swimming pools is lovely. However, I’m Not sure it stood up to other 5 star hotels Isabel stayed in. Bedrooms are well appointed, but are very small by 5 star standards. I stayed in a Superior Room, which had a seating area squeezed in between two wardrobes with a very uninviting sofa bed that looked cheap, and there were no cushions for comfort. The mini bar was empty and tea and coffee making facilities basic and were not replenished, which is poor for a 5 star hotel. No evening turn down service, and the balcony seating was very uncomfortable. Quality of the food in then all inclusive restaurant was very good, but repetitive and you were limited to the one restaurant. In other 5 star all inclusive hotels I’ve stayed, you’ve had the choice of 2 or 3 restaurants during your stay. You also only had access to all inclusive drinks and snacks at one of the pools, which meant you couldn’t relax at the zen pool with a nice drink. Overall, it was a pleasant stay, but It doesn’t compare to any 5 star experience I’ve enjoyed before. In my view it’s more of a 3-4 star experience.

Posted by , from Edinburgh on 15 Sep 2019

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4 out of 5
Quiet, green and safe, Good and helpful staff. The shuttle service that I booked through ebookers was not as satisfactory.

Posted by , from Geneva on 19 Nov 2018

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Comment from Hotel Management

29 Nov 2018 by Khalid Issig - General manager

Dear guests, We would like to thank you to have shared your experience. We are glad to read that you had a good stay with us ! Our hotel propose private and secured shuttles. We hope to see you soon again ! Kind regards, Khalid Issig

3 out of 5
Although the hotel was in a beautiful setting the service was a let down. The staff members were not interested. We had to order drinks multiple times as we would not receive anything. Majority of the staff weren't fluent in English so communication was an issue. We went to Marrakech for my wife's birthday and even though I had arranged for things to be done to mark the occasion, nothing was carried out as arranged. We would not recommend this hotel and would not stay here again.

Posted by on 15 Oct 2018

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Comment from Hotel Management

1 Dec 2018 by Khalid Issig - General manager

Dear guests, We would like to thank you to have shared your opinion. We are so sorry to read your bad experience and disappointment. In fact, we always have a special attention for our guest and especially during their birthday. We would like to sincerely apologize about this mistake. Sincerely, Khalid Issig

5 out of 5

Very Lovely hotel

Had a great time with my family at this hotel, welcome greeting was good with a warm cloth, biscuit and tea and juice for the kids. would highly recommend to family and friends. Very kids friendly, kids club was amazing, kids loved and it and very friendly staff, overall everyone and everything was excellent, too much to go in depth, different from the other hotels I’ve been, very spacious. looking forward going back next year.

Posted by , from london on 14 Feb 2018

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5 out of 5

Fantastic stay

Beautiful hotel, the staff are all very helpful and go that extra mile. We were greeted on arrival with some delicious mint tea and biscuits. Room was cleaned everyday. Lovely grounds. Everywhere in the hotel smelt gorgeous, wish I had asked what oils they were burning.

Posted by on 31 Dec 2014

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4 out of 5

Marrakech from a distance.

A lovely resort with a great free shuttle bus into and out of Marrakech, meaning you can experience the city during the day/early evening and relax in the calm grounds of the palm grove style resort in the late evening. Comfy clean room, the staff were friendly and approachable but a little run off their feet during busy periods at breakfast and dinner. We had a very relaxing 12 night stay here. The only let down was the state of the bottom of the swimming pool, the tiles are coming loose and there a large patches where they are missing, the pool needs draining and completely re-tiling.

Posted by on 1 Jun 2014

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2 out of 5

Posted by on 1 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Khalid Issig

Dear guests, Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. Unfortunately we do not have details about your disappointment. We are really sorry to read it, and would be grateful if you could give us more details. We stay at your disposal and hope to hear from you soon. Kind regards, Khalid Issig

3 out of 5
pas pour les couples sans enfants, l hotel a grand besoin de refection peinture, confort des chambre pas 5* dommage le parc est magnifique , mais rien pour le romantisme

Posted by on 9 May 2018

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2 out of 5
Belle hotel sans plus non mérite pas le service attendu d'un hotel de cette gamme. Service lent, reception non professionelle,prix trop cher et beaucoup trop loin du centre ville pas l envie d'y retourner.

Posted by , from zurich on 21 Jan 2018

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3 out of 5

Check in très lent

On a du attendre 1h avant d’avoir la chambre. La porte ne se fermait pas correctement.

Posted by , from paris on 19 Oct 2017

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All-inclusive Details

All-inclusive room rates at Barcelo Palmeraie are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Barcelo Palmeraie are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Barcelo Palmeraie offers its guests a full-service spa, 2 the outdoor swimming pools, outdoor tennis courts, and a steam room. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A kid's pool, a fitness centre, and a terrace are also featured at the luxury Barcelo Palmeraie. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 5-star Marrakech hotel is smoke free.

  • 1 floor
  • 252 guestrooms or units
  • 12 buildings
  • 5 dining venues
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Marrakech (RAK-Menara)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barcelo Palmeraie offers 252 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

L Oasis – This bar serves lunch and light fare.

L Oliveraie – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.

Le Ryad – This restaurant specialises in regional cuisine and only serves dinner. Reservations are required. Open selected days.

Le BarAmika – This bar only serves light fare. Open 24 hours. Open daily.

Le Bar Ambiance – On-site cocktail bar. Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Horse riding/rental on site
  • Volleyball on site
  • Golf lessons available nearby

Spa Services

Nuxe has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with Turkish bath/hammam.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 3
  • Reflexology
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 25 per pet, per day
  • Weight limit: 11 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.8 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Pet fee: EUR 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Marrakech Palmeraie
  • Pullman Marrakech Palmeraie Resort
  • Pullman Palmeraie
  • Pullman Palmeraie Resort
  • Barcelo Palmeraie Hotel
  • Barcelo Palmeraie Marrakech
  • Barcelo Palmeraie Hotel Marrakech

You should know

  • Barcelo Palmeraie offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.