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4.5 out of 5

"Everywhere clean, food good, staff helpful and friendly, convenient location, in short, everything you could want from a hotel. Okay, it's all a bit ... " More

By a verified traveller on Tue 24 Sep 2019

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Hotel Description

Norfolk Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Howard Davis Park. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This 2-star hotel has 100 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • All rooms offer LED TVs, coffee/tea makers and hairdryers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, multilingual staff and a lift
  • Guests have great things to say about the location and the helpful staff
  • Steps from Howard Davis Park and 6 minutes on foot from King Street
  • Airport shuttle service available for a fee

Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Norfolk Hotel ratings based on 6 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Norfolk Hotel

Everyone (3) Couples (3) Family (1)
4 out of 5
Everywhere clean, food good, staff helpful and friendly, convenient location, in short, everything you could want from a hotel. Okay, it's all a bit dated, but that wouldn't stop us from returning to the Norfolk Hotel if we were staying in St. Helier again.

Posted by on 24 Sep 2019

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4 out of 5
it suited our requirement as we where just visiting family

Posted by on 29 May 2019

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5 out of 5
Dated but quaint hotel. Excellent staff, very helpful and cheery

Posted by on 3 Oct 2018

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5 out of 5

Nice hotel

Nice hotel with very friendly staff. Brian and edwauno were hillarious and really made you feel welcome. Close to all amenities. A little noisy if you are on the front, however it has not put us off from staying again. The cafe by the pool was great also. Loved our stay and will be going back. Definitely not a 2 star hotel more like 4

Posted by , from solihull on 17 Aug 2018

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5 out of 5

Great hotel, would recommend to anyone

Pros: Close to town, clean and the food was good
Cons: None
Location: The town is 5 mins walk from the hotel, there's all the shops you could need and lots of places to eat
The Norfolk hotel has only 2 stars, we have stayed in 4 other hotels on Jersey either 3 or 4 star and this hotel tops them every time. It very clean and and spacious, and staff are very friendly and are always happy the help. The breakfast is hot and good quality, and you are allotted the same table for the duration of your stay. In addition to the above it's 5 mins walk for the town centre, so no need to try and find somewhere to park. We will be booking this hotel again, and I would recommend it to anyone

Posted by , from Norfolk on 7 Jun 2017

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4 out of 5
Staff very friendly and helpful.Delicius breakfast. Our room was a bit noisy,close to the main road

Posted by on 4 Aug 2019

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Renovations + Closures

The property is closed between 08 October and 18 April.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour or ticket assistance are also featured at Norfolk Hotel. Free self parking is available. Smoking is allowed in designated areas at this St. Helier hotel.

  • 100 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Arcade/game room
  • Free cots/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Jersey (JER) (8.5 km / 5.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Norfolk Hotel offers 100 forms of accommodation with coffee/tea makers and a hairdryer. 19-inch LED televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • LED television
  • Digital channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Ensuite bathroom

Food & Drink

Ciao – This coffee shop serves breakfast and lunch.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request from 9:00 AM to 5:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 9:00 AM to 5:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Online Penalty Collection


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GBP 12 per person (roundtrip)
  • Airport shuttle fee per child: GBP 6 (roundtrip), (from 2 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norfolk Hotel St. Helier
  • Norfolk St. Helier
  • Norfolk Hotel Hotel
  • Norfolk Hotel St. Helier
  • Norfolk Hotel Hotel St. Helier

You should know

  • Norfolk Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.