24 Oct 2022 by Swandor Topkapı Palace Management
Dear Guest,First of all, we would like to thank you on behalf of the Swandor Hotels & Resorts family for your comments. All kinds of feedback about our facility will shed light on the work we do on behalf of our service quality and it is extremely important for us. We would like to inform you that the views you have expressed here are shared with the relevant departments and senior management.If you had conveyed your statement to our hotel representative during your stay, you would be directed to the necessary technical service in this regard and we could help you to have a good holiday. However, when I check our records, there is no request that reaches us in any way.In addition, due to the location of the rooms, it is difficult to stay out of the rooms in the late hours of the activities carried out in the hotel. It is extremely impossible for noise and noise to come to the block where you are staying.We would like to renew that you have misinformed our guests about our facility in different ways.The satisfaction of all our guests is at the forefront for us. In this sense, any feedback is valuable to us as long as it reflects the truth and is objective.We wish you healthy days.
22 Oct 2019 by Guest Relations Manager
Dear Guest, For your sincere feedback that you share from your precious time after your stay thank you very much. We wish to be able to welcome you again in our hotel as soon as possible. Kind regards; Guest Relations Manager Mustafa KARABABA
24 Aug 2020 by Guest Relations Department
Dear Guest, Thank you for sharing your thoughts about your stay with us. The feedback of our guests contributes to the development of our hotel, allowing us to serve you better. In this sense, every feedback is a clue and inspiration for us. We were very happy to learn that you are satisfied with the services of our hotel. Best Regards
3 Jun 2019 by Mustafa
Dear Guest Thank you for taking your precious time and evaluating us. We will be happy to see you at the Swandor Hotels & Resorts. Guest Relations Manager.
The property is closed between 13 November and 23 December.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Water activities
Entertainment
Not included
Swandor Hotels & Resort Topkapi Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the sandy beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Swandor Hotels & Resort Topkapi Palace - All Inclusive such as free water park access and the free kids' club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a seasonal outdoor pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swandor Hotels & Resort Topkapi Palace - All Inclusive was completed in April 2019. This 5-star Antalya property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces) , Free parking nearby
Swandor Hotels & Resort Topkapi Palace - All Inclusive offers 908 air-conditioned accommodations with free minibar items and a safe. Beds feature premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Hunkar Restaurant – Overlooking the pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Mangal Park – Overlooking the garden, this restaurant specialises in barbecue and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Marine Restaurant – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Kosem Sultan – This restaurant specialises in Turkish cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
La Gondola – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.
A private beach, 4 outdoor tennis courts, a health club and a complimentary water park with waterslides are featured at the property. An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
Children aged under 18 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events are allowed on site
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts Visa, Mastercard, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
