2 Mar 2020 by Serge de Wandelaer General Manager
Dear guest, Thank you for taking the time to review your recent stay at Hilton Antwerp Old Town. I am very sorry to see you did not have the positive guest experience we strive for. We always try to help our guests in every way we can. I have discussed your experience with the management Team who have reflected on it and taken it back to their respective Teams. I sincerely hope we can welcome you back to our hotel in the future, so we can discuss this together and improve on your impression of our hotel. Kind regards, Serge de Wandelaer General Manager
8 Jan 2020 by Serge de Wandelaer General Manager
Sehr geehrter Herr , Vielen Dank für Ihre Bewertung Ich freue mich, dass Sie Ihren Aufenthalt bei uns genossen haben und freue mich, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Serge de Wandelaer General Manager
The following facilities will be closed from 17 June 2020 to 31 August 2020 (dates subject to change):
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. There are 13 meeting rooms available. A 24-hour fitness centre, a terrace, and tour or ticket assistance are also featured at Hilton Antwerp Old Town. For a fee, parking is available. This 4-star Antwerp hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi , Wired Internet access - surcharge
Self parking (surcharge)
Hilton Antwerp Old Town offers 210 forms of air-conditioned accommodation with laptop-compatible safes and a safe. 42-inch LCD televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.
For a fee, guests can enjoy a to-go breakfast daily from 8:00 AM to 10:30 AM.
Blend 32 Kitchen – This restaurant specialises in Belgian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Blend 32 Bar – This bar specialises in sushi and only serves light fare. Open selected days.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests driving to the property should contact this property in advance.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-out is available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.