2 Mar 2020 by Serge de Wandelaer General Manager
Dear guest, Thank you for taking the time to review your recent stay at Hilton Antwerp Old Town. I am very sorry to see you did not have the positive guest experience we strive for. We always try to help our guests in every way we can. I have discussed your experience with the management Team who have reflected on it and taken it back to their respective Teams. I sincerely hope we can welcome you back to our hotel in the future, so we can discuss this together and improve on your impression of our hotel. Kind regards, Serge de Wandelaer General Manager
8 Jan 2020 by Serge de Wandelaer General Manager
Sehr geehrter Herr , Vielen Dank für Ihre Bewertung Ich freue mich, dass Sie Ihren Aufenthalt bei uns genossen haben und freue mich, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Serge de Wandelaer General Manager
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi , Wired internet access - surcharge
Self parking (surcharge)
For a fee, guests can enjoy a buffet breakfast daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests driving to the property should contact this property in advance.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
