31 Oct 2019 by Annette McQuillan
Merci pour votre review. Nous sommes ravis de lire que vous avez passé un bon moment au Riad O2.
2 Sep 2019 by Annette McQuillan, Guest Relations at Riad O2
Dear Katarina, We are sorry to hear that you left without staying at Riad O2, maybe there was a misunderstanding but according to our Manager the reason that you left Riad O2 was its location. Riad O2 is in the Medina or old town of Marrakech, the streets are narrow and can be dark, maybe you were unfortunate to arrive before the local authorities had passed to collect rubbish and given this is Africa, people do leave their rubbish on the streets but it is collected every day and the streets cleaned as well. The entire Riad was repainted and renovated in June of 2019 so cannot agree with your comment about the cleanliness of Riad O2 which we feel is not accurate. Kind regards, Annette McQuillan
Riad O2 offers its guests a full-service spa, a spa tub, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the family-friendly Riad O2. An area shuttle within 8 km and a train station pick-up service are available for a fee. A complete renovation of Riad O2 was completed in August 2015. This 4-star Marrakech riad is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Riad O2 offers 7 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. This Marrakech riad provides complimentary wireless Internet access. In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 7 AM to 11:30 AM.
Rachida at Riad O2 – This restaurant specialises in Moroccan cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.
Recreational amenities at the riad include a spa tub and a steam room.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa at Riad O2 has 1 treatment room. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a steam room and Turkish bath/hammam.
The spa is open daily.
Special check-in instructions:
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the reservation for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.