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3.7 out of 5

"Service and service people in the hotel, all arrangements, business lounge, restaurants, etc " More

By a verified traveller on Fri 10 Jan 2020

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 Single Bed (Club Floor Intercontinental)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Superior Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hotel Description

InterContinental Nairobi, an IHG Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Kenyatta Mausoleum. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. Built in 1968, this 5-star hotel has 326 rooms over 7 floors. Free WiFi and pillowtop beds are available in all rooms.

  • Air-conditioned accommodations with pillowtop beds, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a poolside bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests love the room service and breakfast
  • Steps from Kenyatta Mausoleum and National Assembly Building
  • Airport shuttle service available for a fee

InterContinental Nairobi, an IHG Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Nairobi, an IHG Hotel

Business (1) Couples (1) Other (1)
4 out of 5
Service and service people in the hotel, all arrangements, business lounge, restaurants, etc

Posted by on 10 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by Catherine Ndasaba

Dear Guest, Thank you for making the time to share feedback on your recent stay with us. It was a great joy hosting you. I am glad to note that you loved our team's exceptional service and great facilities. At InterContinental Nairobi, we always strive to meet and exceed our guests' expectations - it is great to know that the team managed to make you feel comfortable. I appreciate you giving us an opportunity to serve you and look forward to welcoming you back in the coming days. Kind regards, Catherine Ndasaba Assistant Guest Experience Manager

4 out of 5

staying on business

generally very positive experience of staying in this hotel. friendly and helpful staff, good food and a central location.

Posted by on 29 Oct 2013

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3 out of 5

Kohtuullinen lomapaikka

Huone oli ihan hyvä ja palvelu myöskin hyvää. Mutta langaton internet ei toiminut kertakaan! Security Checks olivat liioiteltuja!

Posted by on 30 Oct 2015

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About the InterContinental Nairobi, an IHG Hotel

Location City Hall Way, Nairobi, Nairobi 00200

Property Features

As a guest of InterContinental Nairobi, an IHG Hotel, you'll find an outdoor pool, a spa tub, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. A business centre and a limo/town car service are available. Event space at this hotel measures 13596 square feet (1263.08 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury InterContinental Nairobi, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Nairobi hotel.

  • 1 building
  • 326 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 13596 sq ft of conference space
  • 1263.08 sq. m of conference space
  • Built in 1968
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

InterContinental Nairobi, an IHG Hotel offers 326 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

InterContinental Nairobi, an IHG Hotel has 2 restaurants on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

InterContinental Nairobi, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 3500.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and staff at the property wear personal protective equipment. <

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: KES 2800 per person (approximately)
  • Airport shuttle fee: KES 4000 per vehicle (one-way)
  • Late check-out fee: KES 18,000 (subject to availability)
  • Rollaway bed fee: KES 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel Nairobi
  • InterContinental Nairobi
  • Nairobi InterContinental
  • Intercontinental Nairobi Hotel Nairobi
  • InterContinental Nairobi Hotel
  • InterContinental Nairobi
  • InterContinental Nairobi, an IHG Hotel Hotel
  • InterContinental Nairobi, an IHG Hotel Nairobi
  • InterContinental Nairobi, an IHG Hotel Hotel Nairobi

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.