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"Nice garden, leaking roof in the room when raining " More

By a verified traveller on Sun 25 Nov 2018

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Superior Studio (3 adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Studio

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Apartment, Family Room (4 adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Apartment, Family Room (3 adults + 3 children)

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Apartment

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Studio (2 adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Parque Vacacional Eden. During your stay, you'll be connected to a shopping centre and just a quick walk from Sitio Litre Garden. Features include free WiFi in public areas and a free area shuttle, plus 4 outdoor pools. This upmarket aparthotel has 224 apartments over 9 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.

  • Each apartment offers a kitchen, a balcony and satellite TV
  • Free WiFi
  • Enjoy pool views while dining at Guacimara - Eden Luz
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a sauna and mini golf
  • Within a 10-minute walk of Sitio Litre Garden and Taoro Park
  • Free shopping centre and local-area shuttle service

Parque Vacacional Eden ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Parque Vacacional Eden

Everyone (5) Couples (5) Family (1) Other (1)
3 out of 5
Nice garden, leaking roof in the room when raining

Posted by on 25 Nov 2018

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Comment from Hotel Management

30 Nov 2018 by Iryna

Dear guest, Thank you for your nice comment about our garden. We hope you could enjoy your holiday in spite of the problem in your room. We are sorry about the leaking ceiling in the room. As you may know, it has rained much more than we are used to. A couple of days, it was pouring down. The water has damaged the roof and some units have been harmed. We are repairing the 9th and 10th floors of the Eden Esplanade to solve the problem. As far as I know, our clients affected were moved to other units. Trusting that you can understand our position, we remain Yours sincerely, PARQUE VACACIONAL EDEN

4 out of 5
Nice apartment, bathroom with shower. Nice environment around hotel (garden). Good breakfast.

Posted by on 23 Oct 2016

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4 out of 5

Lovely hotel & Garden

Very nice hotel set back about 10mins from the town but there is a free shuttle throughout the week. Food was excellent with a lot of variety for everyone. The garden was hugh and lovely!!!

Posted by on 17 Aug 2016

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1 out of 5

Posted by on 11 Feb 2024

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Comment from Hotel Management

5 Apr 2024 by Parque Vacacional Edén

Estimado cliente,Agradecerle su puntuación. Nos complace saber que ha tenido una grata estancia en nuestro hotel y deseando volverle a ver por aquí en otra ocasión no muy lejana.Le saluda atentamente,Águeda CabreraRelaciones Públicas Parque Vacacional Edén

4 out of 5
Huoneissa oli iltasin ja aamusin todella kylmä. Katossa oli iso reikä, josta tippui jatkuvasti valkoisia paloja lattialle. Arvostelut hotellista olivat tosella hyviä, joten odotimme vierailua kovasti. Huoneet näyttivät kuitenkin ihan erilaisilta kuin kuvissa, joten olimme vähän pettyneet. Muuten hotelli oli mukava ja kivalla alueella.

Posted by on 3 Mar 2023

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Comment from Hotel Management

20 Mar 2023 by EDEN HOLIDAY PARK TEAM

Dear Mrs Emilia,We are sorry that your stay was not to your liking. For the next time let us know, and we will find an immediate solution to solve the problem.Greetings,EDEN HOLIDAY PARK TEAM

4 out of 5
Siisteys, ystävällinen henkilökunta, kauniit puutarhat, rauhallinen sijainti, mahtava aamiainen, jonkin verran kuluneen oloinen, hyvin viihdyttiin kaksi viikkoa

Posted by on 4 Dec 2022

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4 out of 5
Die Anlage ist etwas in die Jahre gekommen aber das Preis-Leistungsverhältnis stimmt. Das Frühstück in Buffetform hat für jeden was zu bieten und war immer ausreichend bis zum Schluss. Inkl. kleine Highlights wie Smoothies und Sekt am Sonntag. Einzig das schwache und umständliche WLAN sowie der schlechte Fernsehempfang haben keine Freude gemacht. Matratzen sind für mein Empfinden zu hart. Personal immer freundlich und aufmerksam.

Posted by on 15 Dec 2021

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Comment from Hotel Management

28 Dec 2021 by Iryna Ternushchak, RR.PP.

Lieber Gast, Vielen Dank für Ihre Bewertung unserer Einrichtung, sie ist uns wichtig. Wir nehmen Ihre Anregung zur Kenntnis und werden versuchen, sie so schnell wie möglich zu lösen. Wir wünschen Ihnen ein frohes neues Jahr. Mit freundlichen Grüßen

5 out of 5
Kaunis puisto ympärillä, kaikki toimi. Sijainti ylämäessä mutta ilmainen kuljetus hotellille

Posted by on 9 Feb 2020

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Comment from Hotel Management

13 Feb 2020 by Iryna Ternushchak

Arvoisa vieras, Paljon kiitoksia erittäin suotuisasta kommentista. Toivotamme teille kaikkea hyvää ja seuraavaan vierailuun asti Ystävällisin terveisin RR.PP.

3 out of 5

Posted by on 16 Feb 2019

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Comment from Hotel Management

30 Apr 2019 by Iryna

Estimado Huesped, Muchísimas gracias por su comentario sobre nuestro establecimiento y servicios. Nos complace saber que disfrutaron de sus vacaciones con nosotros y esperamos poder contar con una próxima visita al complejo. Un cordial saludo de, PARQUE VACACIONAL EDEN Iryna

3 out of 5

Evaluation

Hôtel en bon état. Dommage que les activités au sein de l'hôtel soient payantes( Tennis, billard et Baby-Foot). Le buffet du petit déjeuner est assez varié. Pas de climatisation dans la chambre.

Posted by on 9 Nov 2013

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All-inclusive Details

All-inclusive room rates at Parque Vacacional Eden are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Parque Vacacional Eden are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Parque Vacacional Eden offers its guests 4 outdoor swimming pools, an outdoor tennis court, a sauna, and a children's pool. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A rooftop terrace, a library, and a vending machine are also featured at the family-friendly Parque Vacacional Eden. An area shuttle within 1.5 km and A shopping centre shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Puerto de la Cruz aparthotel is smoke free.

  • 224 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 bars or lounges
  • 2 coffee shops
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Free area shuttle within 1.5 km and shopping centre shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Parque Vacacional Eden offers 224 accommodations with a hairdryer and free toiletries. Rooms open to balconies. Satellite televisions are provided. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops and kitchenware and utensils. This Puerto de la Cruz aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room kitchen
  • Private balcony
  • Television
  • Satellite channels
  • Fridge
  • Oven
  • Stovetop
  • Electric kettle
  • Kitchenware
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Parque Vacacional Eden has a restaurant serving breakfast, lunch and dinner.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

  • Manicures and pedicures

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

New Year's Eve gala dinner and Christmas Eve gala dinner only apllies to Half Board and Full Board rates

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7 per person
  • Uncovered self-parking fee: EUR 5 per day
  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parque Vacacional Eden
  • Parque Vacacional Eden Apartment
  • Parque Vacacional Eden Apartment Puerto de la Cruz
  • Parque Vacacional Eden Puerto de la Cruz
  • Parque Vacacional Eden Hotel Puerto De La Cruz
  • Parque Vacacional Eden Tenerife/Puerto De La Cruz
  • BlueBay Eden Tenerife Apartment Puerto de la Cruz
  • BlueBay Eden Tenerife Apartment
  • Apartment BlueBay Eden Tenerife Puerto de la Cruz
  • Puerto de la Cruz BlueBay Eden Tenerife Apartment
  • Apartment BlueBay Eden Tenerife
  • Parque Vacacional Eden
  • Bluebay Eden Tenerife
  • BlueBay Eden Tenerife Apartment Puerto de la Cruz
  • BlueBay Eden Tenerife Puerto de la Cruz
  • BlueBay Eden Tenerife Apartment
  • Parque Vacacional Eden
  • Bluebay Eden Tenerife

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.