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4.3 out of 5

"Lack of vegan food options. Nice gym, spa treatments (overpriced) warm reception and spacious room " More

By a verified traveller on Wed 11 Mar 2020

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Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£110* Per night/room 30 Oct - 31 Oct

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, Garden Area

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they can't get enough of Iberostar Heritage Grand Mencey's great location. During your stay, you're just a quick walk from Rambla de Santa Cruz. Features include free WiFi in public areas and a free manager's reception, plus 4 restaurants.

  • Free WiFi and wired Internet
  • Enjoy international cuisine at Los Menceyes, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body wraps, massages or facials at SPA Sensations
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Rambla de Santa Cruz and Garcia Sanabria Park

Iberostar Heritage Grand Mencey ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Heritage Grand Mencey

Everyone (14) Couples (15) Other (1)
5 out of 5

Posted by on 2 Jan 2022

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4 out of 5
Lack of vegan food options. Nice gym, spa treatments (overpriced) warm reception and spacious room

Posted by on 11 Mar 2020

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5 out of 5
Perfect for those who don't want a standard touristy resort.

Posted by on 22 Aug 2019

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5 out of 5

Posted by on 23 Apr 2019

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4 out of 5
Pool was cold but very quiet. Room was spacious and comfortable. Staff helpful and friendly. More of a business hotel than a leisure hotel. Spa was amazing but you had to pay extra for it.

Posted by , from London on 21 Oct 2018

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4 out of 5

Excellent stay

This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night we were kept awake by loud music underneath our room until 2am but we were able to move rooms to a beautiful courtyard room the following morning. I love the convenience of this hotel with the city and all its offerings on the doorstep. The parking is about €8 a day but reduces the longer you stay. The car park is easily accessible from the hotel grounds. Ask for a room with a balcony as our first night was without one and felt a bit claustrophobic. Perfect for a city break and sunbathing holiday in one. If you have a car, the nearest beach is only a ten minute drive up the coast. The breakfast buffet was extensive with smoked salmon and caviar. And you can order omelettes and things (not advertised anywhere but we heard a guest ordering one).

Posted by on 13 Nov 2015

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5 out of 5

Lovely place great stay

The Hotel was perfect. the staff were very helpful and had no complaints. Although staff At the Casino downstairs were the most unhelpful and rude people, As for the hotel could fault it the staff in the resturant in the evenings top class and very happy. The location was in the middle of everything and some lovely places to eat very close. The Gin club around the corner is a must all the gins you can think of and served as i have never experianced before. Great holiday throughout Many thanks to all staff at the hotel.

Posted by on 6 Jun 2015

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5 out of 5

beautiful hotel

We really enjoyed our stay in the hotel and will definitely return, one small downside the Wi-Fi was very poor in our room,

Posted by on 19 Sep 2014

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5 out of 5

Loved it!

We loved the Spa with it's modern facilities, the first class service and especially the location of the hotel. It is surounded by little Restaurants serving excellent local food.

Posted by on 10 Apr 2015

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1 out of 5
Use of indoor pool, sauna only upon 20 EUR p. person Fitness closes at 6pm 2 evenings a week Long chairs at pool as well as tables at pool would not be cleaned (more "brownish" than white) Breakfast: cutleries, glasses, plates and cups still having marks from previous users (badly cleaned). Waiters would not take coffee requests - hotel guests must make their own coffee (5*?!) Cushions on chairs at breakfast will be turned if dirty - but often dirty on both sides Weddings taking place through the night including music, DJ and more (150 guests). Also as hotel doesn't have have enough napkins - if there is a wedding there is no napkins at breakfast the day after :D General inside state of the hotel is dirty - carpet on the floors have different shade of brown :-/ No concierge (for a 5*?!) - the reception could only recommend 2 restaurants in Santa Cruz (including one only opened at midday) Room was generally nice, but the mattress was not comfortable, maybe time to be replaced. Checkout - spa treatments were not discounted even though confirmed at the spa and at checkout.

Posted by on 3 Aug 2022

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Property Features

Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. There's an onsite business centre. There are 9 meeting rooms available. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey. This 5-star Santa Cruz de Tenerife hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Parking (limited spaces)

Room Amenities

Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • HD television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.

Iballa – Overlooking the garden, this lobby lounge serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.

Aborigen – On-site fine-dining restaurant. Reservations are required. Open daily.

Casino Bar – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, and flip-flops are not permitted.

Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for lunch and dinner. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 18 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Heritage Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Heritage Grand Mencey Hotel
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
  • Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.