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4.5 out of 5

"This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night ... " More

By Hannah J. on Fri 13 Nov 2015

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Hotel Description

Our customers tell us that they enjoy the overall value at Iberostar Heritage Grand Mencey. During your stay, you're just a quick walk from Garcia Sanabria Park. You'll find features such as free WiFi in public areas and a free manager's reception, plus 4 restaurants. Built in 1950, this 5-star hotel has 261 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and plasma TVs
  • Free WiFi and wired Internet
  • Enjoy international cuisine at Los Menceyes, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests like the bar and restaurant
  • Steps from Garcia Sanabria Park and 14 minutes on foot from Plaza de Espana

Double Room, City View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Room, Garden Area

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room Single Use, City View

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Room, Garden View (Single Use)

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Iberostar Heritage Grand Mencey ratings based on 32 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Heritage Grand Mencey

Everyone (12) Couples (15) Other (3)
5 out of 5
Perfect for those who don't want a standard touristy resort.

Posted by on 22 Aug 2019

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5 out of 5

Posted by on 23 Apr 2019

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4 out of 5
Pool was cold but very quiet. Room was spacious and comfortable. Staff helpful and friendly. More of a business hotel than a leisure hotel. Spa was amazing but you had to pay extra for it.

Posted by , from London on 21 Oct 2018

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4 out of 5

Excellent stay

This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night we were kept awake by loud music underneath our room until 2am but we were able to move rooms to a beautiful courtyard room the following morning. I love the convenience of this hotel with the city and all its offerings on the doorstep. The parking is about €8 a day but reduces the longer you stay. The car park is easily accessible from the hotel grounds. Ask for a room with a balcony as our first night was without one and felt a bit claustrophobic. Perfect for a city break and sunbathing holiday in one. If you have a car, the nearest beach is only a ten minute drive up the coast. The breakfast buffet was extensive with smoked salmon and caviar. And you can order omelettes and things (not advertised anywhere but we heard a guest ordering one).

Posted by on 13 Nov 2015

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5 out of 5

Lovely place great stay

The Hotel was perfect. the staff were very helpful and had no complaints. Although staff At the Casino downstairs were the most unhelpful and rude people, As for the hotel could fault it the staff in the resturant in the evenings top class and very happy. The location was in the middle of everything and some lovely places to eat very close. The Gin club around the corner is a must all the gins you can think of and served as i have never experianced before. Great holiday throughout Many thanks to all staff at the hotel.

Posted by on 6 Jun 2015

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5 out of 5

beautiful hotel

We really enjoyed our stay in the hotel and will definitely return, one small downside the Wi-Fi was very poor in our room,

Posted by on 19 Sep 2014

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5 out of 5

Perfect

Just came back from staying at the grand hotel me cry and cannot fault it in any way. Spa facilities was out if this world. Grounds of the hotel are beautiful and well kept would defiantly go back

Posted by on 5 Feb 2014

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4 out of 5

Ideal Relaxing Getaway

Really enjoyed my stay here. The hotel and room were beautiful and the staff were very accommodating.

Posted by on 25 Mar 2013

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5 out of 5

Loved it!

We loved the Spa with it's modern facilities, the first class service and especially the location of the hotel. It is surounded by little Restaurants serving excellent local food.

Posted by on 10 Apr 2015

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5 out of 5
Alles top. Wunderschöne und gepflegte Anlage. Schöne Zimmer. Preis/Leistungverhältnis top. Top Fitnessraum.

Posted by , from Switzerland on 16 May 2019

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Property Features

Iberostar Heritage Grand Mencey offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. There are 9 meeting rooms available. A health club, a hot tub, and a sauna are also featured at the luxury Iberostar Heritage Grand Mencey. This 5-star Santa Cruz de Tenerife hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Manager's reception (free)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free parking nearby

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (13.8 km / 8.6 mi)
  • Parking:

Room Amenities

Iberostar Heritage Grand Mencey offers 261 forms of air-conditioned accommodation with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include a bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • Deep soaking tub
  • In-room dining (24 hours)
  • HD television
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Iballa – This lobby lounge overlooks the garden. Open daily.

Los Laureles – This restaurant specialises in international cuisine and only serves lunch. Open daily.

Aborigen – On-site fine-dining restaurant. Reservations are required. Open daily.

Casino Bar – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

SPA Sensations has 4 treatment rooms.

The spa is open daily.

  • Number of treatment rooms 4

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

  • Only service animals are allowed
  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Facilities fee: EUR 18 per person, per day and includes use of:

  • – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Heritage Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Heritage Grand Mencey Hotel
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
  • Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.