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4.5 out of 5

"Lack of vegan food options. Nice gym, spa treatments (overpriced) warm reception and spacious room " More

By a verified traveller on Wed 11 Mar 2020

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Double Room, City View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Room, Garden Area

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room Single Use, City View

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Room, Garden View (Single Use)

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they can't get enough of Iberostar Heritage Grand Mencey's great location. During your stay, you're just a quick walk from Rambla de Santa Cruz. Features include free WiFi in public areas and a free manager's reception, plus 4 restaurants. Built in 1950, this 5-star hotel has 261 rooms over 4 floors. All rooms offer free WiFi and plasma TVs.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and coffee/tea makers
  • Free WiFi and wired Internet
  • Enjoy international cuisine at Los Menceyes, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at SPA Sensations
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the size of the guestrooms and the helpful staff
  • Steps from Rambla de Santa Cruz and Garcia Sanabria Park

Iberostar Heritage Grand Mencey ratings based on 33 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Heritage Grand Mencey

Everyone (13) Couples (16) Other (2)
4 out of 5
Lack of vegan food options. Nice gym, spa treatments (overpriced) warm reception and spacious room

Posted by on 11 Mar 2020

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5 out of 5
Perfect for those who don't want a standard touristy resort.

Posted by on 22 Aug 2019

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5 out of 5

Posted by on 23 Apr 2019

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4 out of 5
Pool was cold but very quiet. Room was spacious and comfortable. Staff helpful and friendly. More of a business hotel than a leisure hotel. Spa was amazing but you had to pay extra for it.

Posted by , from London on 21 Oct 2018

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4 out of 5

Excellent stay

This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night we were kept awake by loud music underneath our room until 2am but we were able to move rooms to a beautiful courtyard room the following morning. I love the convenience of this hotel with the city and all its offerings on the doorstep. The parking is about €8 a day but reduces the longer you stay. The car park is easily accessible from the hotel grounds. Ask for a room with a balcony as our first night was without one and felt a bit claustrophobic. Perfect for a city break and sunbathing holiday in one. If you have a car, the nearest beach is only a ten minute drive up the coast. The breakfast buffet was extensive with smoked salmon and caviar. And you can order omelettes and things (not advertised anywhere but we heard a guest ordering one).

Posted by on 13 Nov 2015

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5 out of 5

Lovely place great stay

The Hotel was perfect. the staff were very helpful and had no complaints. Although staff At the Casino downstairs were the most unhelpful and rude people, As for the hotel could fault it the staff in the resturant in the evenings top class and very happy. The location was in the middle of everything and some lovely places to eat very close. The Gin club around the corner is a must all the gins you can think of and served as i have never experianced before. Great holiday throughout Many thanks to all staff at the hotel.

Posted by on 6 Jun 2015

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5 out of 5

beautiful hotel

We really enjoyed our stay in the hotel and will definitely return, one small downside the Wi-Fi was very poor in our room,

Posted by on 19 Sep 2014

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5 out of 5

Perfect

Just came back from staying at the grand hotel me cry and cannot fault it in any way. Spa facilities was out if this world. Grounds of the hotel are beautiful and well kept would defiantly go back

Posted by on 5 Feb 2014

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5 out of 5

Loved it!

We loved the Spa with it's modern facilities, the first class service and especially the location of the hotel. It is surounded by little Restaurants serving excellent local food.

Posted by on 10 Apr 2015

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4 out of 5
Fitnesscenter auf hohem Level für Hotels, schöner Pool und Garten. Sehr gross, vielleicht etwas anonym

Posted by on 4 Jan 2020

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Renovations + Closures

This property is closed from 19 March 2020 to 30 September 2020 (dates subject to change).

Property Features

Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. There's an onsite business centre. There are 9 meeting rooms available. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey. This 5-star Santa Cruz de Tenerife hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Manager's reception (free)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (14.1 km / 8.8 mi)

Room Amenities

Iberostar Heritage Grand Mencey offers 261 forms of air-conditioned accommodation with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • HD television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.

Iballa – Overlooking the garden, this lobby lounge serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.

Aborigen – On-site fine-dining restaurant. Reservations are required. Open daily.

Casino Bar – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-in is available

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Nearby parking fee: EUR 12 per day
  • Facilities fee: EUR 18 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Heritage Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Heritage Grand Mencey Hotel
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
  • Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.