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4.0 out of 5

"Location and pool bar really good and all inclusive top shelf brands Sun beds to congested , and no self service drinks for all inclusive " More

By a verified traveller on Tue 11 Feb 2020

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Double Room (2 Adults)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£121* Per night/room 1 Sep - 2 Sep

Double Room, Sea View (2 Adults)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Family Room

Bed Count 5 Twin Beds Maximum Occupancy 5 Max

Double Room Single Use, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Family Room

Bed Count 5 Twin Beds Maximum Occupancy 5 Max

Hotel Description

H10 Las Palmeras's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de las Américas. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Garoe Show cooking, a buffet restaurant that serves local cuisine
  • Take a swim in the 2 outdoor pools
  • Services include a kids' club, dry cleaning/laundry and a concierge
  • On-site recreation includes 4 outdoor tennis courts, a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by car from Siam Park and 14 minutes from Fanabe Beach

H10 Las Palmeras ratings based on 38 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for H10 Las Palmeras

Everyone (7) Couples (16) Family (8) Friends (4) Other (1)
1 out of 5
Unfortunately this hotel is definitely not a 4 star property. Filthy carpets and stains along corridors was just the start. Upon checkin the hotel has been well refurbished at the bottom but the rooms need a big revamp. Rooms were tired looking and the first one we were put in had a awful sewage smell. To top things off the main pool was under reconstruction so more like a noisy building site outside and not a relaxing place to soak up the sun (this was not stated when booking through ebookers so be careful) . At the best this is a 3 star property which needs to be thoroughly cleaned and redecorated to match the bottom half. The food was poor and quality just lacked leaving us disappointed after the first night. Things were that bad that we decided to check out after the first night and move to a much better hotel 8 minute walk away (Sping Vulcano was amazing) . Please don’t be fooled by the misleading pictures as you will be disappointed.

Posted by on 5 Mar 2022

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Comment from Hotel Management

9 Mar 2022 by H10 LAS PALMERAS

Thank you very much for your email. We are very sorry for the inconveniences during your stay and not having been able to exceed your expectations. The information about the renovation in pools was notified on 20th January and the works started on 26th January. Your reservation was made through the channel Expedia on 11th February 2022. It is very important for us that guests have the information about what services you book and conditions before arrival. We were probably not the type of hotel you were looking for and we sincerely regret that you did not enjoy your stay. We thank you for sharing your impressions and wish you all the best for future travels, Best regards,

1 out of 5

Posted by on 15 Feb 2020

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5 out of 5
Location and pool bar really good and all inclusive top shelf brands Sun beds to congested , and no self service drinks for all inclusive

Posted by on 11 Feb 2020

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Comment from Hotel Management

13 Mar 2020 by H10 Las Palmeras

Dear guest, thank you very much for your rating. We hope to welcome you next time! Best regards

5 out of 5
Having stayed at the gara suites previously for a few days we were ready to catch a flight home. However this hotel totally changed our opinion of tenerife. From the moment of arrival, where a glass of bubbly awaited whilst we checked in, the whole whole stay was made perfect by the excellent cuisine, pleasant staff and great facilities. New Years Eve was fantastic, the effort the hotel put in for the gala was second to none. We will be returning next year.

Posted by on 3 Jan 2020

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Comment from Hotel Management

16 Jan 2020 by H10 Las Palmeras

Dear guest, Thank you very much for your rating and for your comments. We hope to welcome you soon. Best regards,

5 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

16 Jan 2020 by H10 Las Palmeras

Dear guest, Thank you very much for your rating. We hope to welcome you next time! Best regards

5 out of 5
The staff are very welcoming and helpful which made our stay extremely enjoyable.

Posted by on 10 Oct 2019

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Comment from Hotel Management

21 Oct 2019 by H10 Las Palmeras

Dear guest, Thank you very much for your rating and for your comments. We hope to welcome you next time! Best regards,

5 out of 5
hotel was modern, clean and staff were excellent room was noisy at night as the bars under the hotel were open until at least 2am

Posted by on 6 Mar 2019

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Comment from Hotel Management

19 Mar 2019 by H10 Las Palmeras

Dear guest, Thank you very much for yur rating and your comments. We hope to welcome you next time! Regards,

4 out of 5

Sun break

The internet access was terrible and the room we were in with sea view badly needed updating for the money

Posted by on 6 Feb 2016

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4 out of 5

Trip with friends

Air conditioning could have been better and reporting the problem did not improve things. This is only reason not given a 5 overall

Posted by on 1 Jun 2015

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3 out of 5

trouble

towels threadbare bath really small lifts didnt work well

Posted by on 29 Sep 2014

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All-inclusive Details

All-inclusive room rates at H10 Las Palmeras are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet meals, snacks and beverages included

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Room service
  • Gratuities

  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Taxes included
  • Buffet-style meals included
  • Additional gratuities accepted
  • Gratuities not included
  • Room service not included
  • Minibar not included

Property Features

Some rates at H10 Las Palmeras are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. H10 Las Palmeras offers its guests 2 outdoor swimming pools, outdoor tennis courts, a fitness centre, and a children's pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. A terrace, a kid's club, and tour or ticket assistance are also featured at the eco-friendly H10 Las Palmeras. Limited free parking is available on a first-come, first-served basis. This 4-star Arona resort is smoke free.

  • 519 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Deli
  • Kid's club
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

H10 Las Palmeras offers 519 air-conditioned accommodations with minibars and designer toiletries. Televisions come with satellite channels. Bathrooms include baths or showers and hairdryers. This Arona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Garoe Show cooking – This buffet restaurant specialises in local cuisine and serves breakfast, lunch and dinner.

La Choza – This poolside bar only serves light fare. Guests can enjoy drinks at the bar.

Specchio Magico – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.

La Ballena – This restaurant specialises in Mediterranean cuisine and is located on the beach. Guests can enjoy drinks at the bar.

Sakura Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

This property uses solar energy

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property uses solar energy. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Renewable energy source - solar
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • H10 Las
  • H10 Las Palmeras
  • H10 Palmeras
  • H10 Palmeras Hotel
  • H10 Palmeras Hotel Las
  • Las Palmeras
  • Las Palmeras H10
  • H10 Las Palmeras Hotel Arona
  • H10 Las Palmeras Hotel
  • H10 Las Palmeras Arona
  • H10 Las Palmeras Resort Arona
  • H10 Las Palmeras Arona
  • H10 Las Palmeras Resort
  • H10 Las Palmeras Resort Arona

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.