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3 Aug 2023 by Hospitality Sr. Advisor
Dear Stefan,Thank you for taking a moment to write your review, we offer an apology for not providing you with the stay you anticipated, guest feedback is our best resource to improve and achieve superior satisfaction, rest assured we will continue to work hard to achieve the quality of service that all of our valued guests deserve. Regarding your perception about our gastronomy offer, we would like to express our stance replying to your version exposed above since health and wellbeing from our guests is a top priority. Our hotel is audited by HS Consulting, a worldwide recognized company that follows the HACCP methodology, Hazard Analysis, and Critical Control Points. This System is being managed on a daily basis to provide a significantly reduced risk from illness caused by food. Therefore, all our consuming products or ingredients are being subject to strict sanitary controls which shows that we our resort is listed as a safe hotel and certified by HS Consulting for its quality and high international standards. Additionally, our F&B Management together with the quality department actively monitors food safety and hygiene during the whole logistic process. Anyway, our quality department will be working on the described details related to your last experience to determine a thorough investigation to guarantee our privileged guests the best quality in our services. In addition, we regret that you were not pleased with the service in certain areas, even though Palladium Hotel Group offers its employees constant service-oriented training and the highest quality standards. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.We would be honored to welcome you back to show you that the occurrences from your recent stay are not representative of the high-quality service we are accustomed to providing in our properties. Kindest regards! Y. Jiménez Hospitality Sr. Advisor
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Entertainment
Not included
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking , Parking (limited spaces)
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 672 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
La Catedral – This buffet restaurant specialises in local and international cuisine and serves breakfast and dinner.
La Paisana – This theme restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.
La Lola – This theme restaurant specialises in Spanish cuisine and only serves dinner. Open daily.
Bambu – Overlooking the garden, this theme restaurant specialises in Chinese cuisine and only serves dinner. Open daily.
La Adelita – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.
A private beach, 6 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Zentropia has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room service is available 11 AM-10:30 PM at no additional cost and from 10:30 PM to 11 AM for a surcharge.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Contactless check-in is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
