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 Bishop's Stortford •1 room
 Bishop's Stortford • 1 room
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Down Hall Hotel

4-star property
Matching Road, Hatfield Heath, Bishop's Stortford, England 020 3788 4841
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4.1 out of 5
Very good!
See all 10 Ebookers Reviews

"Beautiful grounds and very well maintained hotel. Location is not so easy to reach without GPS.. Be aware, for clients who have problems with stairs ... " More

By a verified traveller on Fri 24 Aug 2018

Points of Interest

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Hotel Description

The sightseeing around Down Hall Hotel gets good marks from our customers. During your stay, you'll be close to The Gibberd Garden. You'll find features such as free self-parking, plus a full-service spa and a restaurant. Built in 1322, this 4-star hotel has 99 rooms over 3 floors. All rooms offer free WiFi and plasma TVs.

  • All rooms offer 24-hour room service, plasma TVs and premium bedding
  • Free WiFi
  • Free self-parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Indulge with body treatments, body scrubs or massages at Eden Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes 2 outdoor tennis courts, a health club and a steam room
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 12 minutes by car from Hatfield Forest and 12 minutes from The Gibberd Garden
  • Pets welcome for a fee (restrictions apply)

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£76* Per night/room 30 Dec - 31 Dec

Executive Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Down Hall Hotel ratings based on 10 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Down Hall Hotel

Everyone (4) Couples (3) Business (1) Family (1) Other (1)
5 out of 5
Lovely venue, amazing staff, great rooms and one of the best Buffett breakfasts have eaten in a long time. The stafff here are very customer focused, friendly and professional. Would strongly recommend

Posted by on 13 Apr 2019

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4 out of 5
Beautiful grounds and very well maintained hotel. Location is not so easy to reach without GPS.. Be aware, for clients who have problems with stairs they should request ground floor accommodation. My room was two flights of stairs!! Otherwise extremely good.

Posted by , from kent on 24 Aug 2018

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5 out of 5

Beautiful hotel in lovely grounds

First impressions were so good. The long drive up to the hotel is stunning as is the building itself. We booked 3 rooms - classic, executive and delux. As we wanted a twin - the hotel confirmed that only the executive could be converted. This room was in a different part of the hotel to the other 2 rooms and was a bit dated. Still comfortable and very very big. To be honest there wasn't much difference between the other 2 rooms and they were absolutely lovely.

Posted by , from london on 22 Jan 2018

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5 out of 5

Nice hotel in lovely grounds

Pros: The decor, grounds and pleasant staff.
Cons: evening meal could be larger or more reasonably priced. I had a tastecard or I would have been disappointed with portion size and I have a small appet
Arrived early but could check in, lovely room with patio door leading to a small table and 2 chairs. meal was lovely however small and expensive. Breakfast was also lovely a buffet with plenty of choice.

Posted by , from Essex on 23 Oct 2017

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4 out of 5

Great fancy hotel away from most things

Pros: Serene environment. room was beautiful.
Cons: heating in the room for cold days and nights.
Location: villages are around, restaurants and shops within 5 minutes drive. its really great for a quiet getaway from the hustle
Overall, quick check in, not so difficult to find. but really out of the way. However some good restaurants in the villages around. Room was very well presented. However, could have been warmer for a very cold night. same with the bathroom. floor was very cold as was tiles, could have done with providing some slippers for this. Gym was ok for the hotel. enjoyed running on treadmill watching tv. wifi connection not very good here. Also in the hotel, mobile connection is dicy. Quick check out

Posted by , from UK on 19 Jan 2017

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2 out of 5

Business & Short break

Room not cleaned after first night at all and internet connection kept cutting out every 10 to 15mins. Calls transferred from reception got lost and callers ended up leaving voice messages. Love the Hotel and location but service and internet really let the place down. I've booked here a few times and won't come back again after this trip as it is a repeat of my last stay, I did hope it would be better !

Posted by on 28 Feb 2016

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4 out of 5

Lovely relaxing break.

Location of hotel lovely and secluded and quiet, and authentic period decor and furnishings provide a perfect relaxing retreat. Room beautifully spacious, and well appointed, albeit one or two things a little tired, perhaps from previous inconsiderate guests! Management should, however, pay a little more attention to the restaurant at breakfast time, as more care should be taken to prevent food becoming unnecessarily spoiled due to lack of attention, including cleanliness of presentation. Also, certain individual members of Bar staff should be better educated regarding 'British' manners, to avoid guests becoming displeased with their attitude! However, this problem would not deter me from returning to what was otherwise a lovely quiet and comfortable hotel.

Posted by on 17 Feb 2013

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4 out of 5

Amazing

On arrival we had booked a queen room, only to be informed by the reception staff they had no queens. Instead they reserved a twin for my fiance and I, however once i showed them the email from e bookers they quickly and with no quibles changed the room to a large double. The room itself was out of this world, they have oversized double beds making your nights stay more comfortable. The size of the room is unbelievable with high ceilings and a flat 32 inch tv for your enjoyment. The grounds surrounding Down Hall are absolutely beautiful, we did not have enough time to peruse the grounds, however take some time to have a look. The house is steeped in history, it was built originally in around the 1500's and through all the years passed many hands of lords and lady's

Posted by on 27 Jul 2012

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4 out of 5

Party - one night stay

Great place to hold a party - its a spectacular building. The room was very nice with a good shower. We needed various facilities for our event and the staff were extremely helpful and provided everything we needed.

Posted by on 13 Mar 2012

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4 out of 5

Charmant hôtel rénnové

Cons: Bruit / isolation des chambres et ascenseur.
L'hotel est une ancienne demeure magnifique, au calme dans un grand parc vert. Les chambres sont maginfiquement rénnovées avec beaucoup de goût. Le petit déjeuner est standard, sans plus.

Posted by on 8 Oct 2017

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About the Down Hall Hotel

Location Matching Road, Hatfield Heath, Bishop's Stortford, England CM22 7AS

Property Features

Down Hall Hotel offers its guests a full-service spa, outdoor tennis courts, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A sauna, spa services, and a terrace are also featured at the business-friendly Down Hall Hotel. Free self parking is available.

  • 99 guestrooms or units
  • 3 levels
  • 891 sq. m of conference space
  • Built in 1322
  • Dining venue
  • Bar or lounge
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts -2
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: London (STN-Stansted) (13.9 km / 8.6 mi)
  • Train station: Sawbridgeworth Station (6.3 km / 3.9 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Down Hall Hotel offers 99 forms of accommodation with a safe and a hairdryer. Beds feature down comforters and premium bedding. 32-inch Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include portable fans and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

On-site venue – This restaurant specialises in British cuisine and only serves dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include outdoor tennis courts, a health club and a sauna.

  • Golfing nearby

Spa Services

Eden Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Special check-in instructions:

Use of the Eden Spa is not included in the room rate. Use of these facilities are available for a surcharge. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome for a fee (varies based on length of stay)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.95 per person (approximately)
  • Pet fees vary based on length of stay
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Down Country Hall
  • Down Hall Country
  • Down Hall Country Hotel
  • Down Hall Country House Bishop's Stortford
  • Down Hall Hotel Spa
  • Down Hall Country House Hotel Bishop's Stortford
  • Down Hall House
  • Hotel Down Hall
  • Down Hall Country House
  • Down Hall Hotel
  • Hotel Down Hall Country
  • Down Hall Hotel Bishop's Stortford
  • Down Hall Hotel Hotel
  • Down Hall Hotel Bishop's Stortford
  • Down Hall Hotel Hotel Bishop's Stortford

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.