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 Bishop's Stortford •1 Room
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Down Hall Hotel

4-star property
Matching Road, Hatfield Heath, Bishop's Stortford, England 020 3788 4841
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4.2 out of 5
Very good!
See all 11 ebookers Reviews

"Lovely venue, amazing staff, great rooms and one of the best Buffett breakfasts have eaten in a long time. The stafff here are very customer focused, ... " More

By a verified traveller on Sat 13 Apr 2019

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Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£172* Per night/room 14 Nov - 15 Nov

Executive Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. Built in 1322, this 4-star hotel has 98 rooms over 3 floors. This property offers pet-friendly amenities, such as food and water bowls. All rooms offer free WiFi and plasma TVs.

  • All rooms offer 24-hour room service, plasma TVs and premium bedding
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy British cuisine while dining at The Grill Room
  • Full breakfast served daily for a fee
  • Indulge with body treatments, body scrubs or massages at Eden Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the size of the guestrooms and the helpful staff
  • 9 minutes by car from Hatfield Forest Country Park and 10 minutes from The Gibberd Garden
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Down Hall Hotel ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Down Hall Hotel

Everyone (5) Couples (3) Business (1) Family (1) Other (1)
5 out of 5

Posted by on 19 Jan 2020

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5 out of 5
Lovely venue, amazing staff, great rooms and one of the best Buffett breakfasts have eaten in a long time. The stafff here are very customer focused, friendly and professional. Would strongly recommend

Posted by on 13 Apr 2019

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4 out of 5
Beautiful grounds and very well maintained hotel. Location is not so easy to reach without GPS.. Be aware, for clients who have problems with stairs they should request ground floor accommodation. My room was two flights of stairs!! Otherwise extremely good.

Posted by , from kent on 24 Aug 2018

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5 out of 5

Beautiful hotel in lovely grounds

First impressions were so good. The long drive up to the hotel is stunning as is the building itself. We booked 3 rooms - classic, executive and delux. As we wanted a twin - the hotel confirmed that only the executive could be converted. This room was in a different part of the hotel to the other 2 rooms and was a bit dated. Still comfortable and very very big. To be honest there wasn't much difference between the other 2 rooms and they were absolutely lovely.

Posted by , from london on 22 Jan 2018

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5 out of 5

Nice hotel in lovely grounds

Pros: The decor, grounds and pleasant staff.
Cons: evening meal could be larger or more reasonably priced. I had a tastecard or I would have been disappointed with portion size and I have a small appet
Arrived early but could check in, lovely room with patio door leading to a small table and 2 chairs. meal was lovely however small and expensive. Breakfast was also lovely a buffet with plenty of choice.

Posted by , from Essex on 23 Oct 2017

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4 out of 5

Great fancy hotel away from most things

Pros: Serene environment. room was beautiful.
Cons: heating in the room for cold days and nights.
Location: villages are around, restaurants and shops within 5 minutes drive. its really great for a quiet getaway from the hustle
Overall, quick check in, not so difficult to find. but really out of the way. However some good restaurants in the villages around. Room was very well presented. However, could have been warmer for a very cold night. same with the bathroom. floor was very cold as was tiles, could have done with providing some slippers for this. Gym was ok for the hotel. enjoyed running on treadmill watching tv. wifi connection not very good here. Also in the hotel, mobile connection is dicy. Quick check out

Posted by , from UK on 19 Jan 2017

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2 out of 5

Business & Short break

Room not cleaned after first night at all and internet connection kept cutting out every 10 to 15mins. Calls transferred from reception got lost and callers ended up leaving voice messages. Love the Hotel and location but service and internet really let the place down. I've booked here a few times and won't come back again after this trip as it is a repeat of my last stay, I did hope it would be better !

Posted by on 28 Feb 2016

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4 out of 5

Lovely relaxing break.

Location of hotel lovely and secluded and quiet, and authentic period decor and furnishings provide a perfect relaxing retreat. Room beautifully spacious, and well appointed, albeit one or two things a little tired, perhaps from previous inconsiderate guests! Management should, however, pay a little more attention to the restaurant at breakfast time, as more care should be taken to prevent food becoming unnecessarily spoiled due to lack of attention, including cleanliness of presentation. Also, certain individual members of Bar staff should be better educated regarding 'British' manners, to avoid guests becoming displeased with their attitude! However, this problem would not deter me from returning to what was otherwise a lovely quiet and comfortable hotel.

Posted by on 17 Feb 2013

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4 out of 5

Amazing

On arrival we had booked a queen room, only to be informed by the reception staff they had no queens. Instead they reserved a twin for my fiance and I, however once i showed them the email from e bookers they quickly and with no quibles changed the room to a large double. The room itself was out of this world, they have oversized double beds making your nights stay more comfortable. The size of the room is unbelievable with high ceilings and a flat 32 inch tv for your enjoyment. The grounds surrounding Down Hall are absolutely beautiful, we did not have enough time to peruse the grounds, however take some time to have a look. The house is steeped in history, it was built originally in around the 1500's and through all the years passed many hands of lords and lady's

Posted by on 27 Jul 2012

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4 out of 5

Party - one night stay

Great place to hold a party - its a spectacular building. The room was very nice with a good shower. We needed various facilities for our event and the staff were extremely helpful and provided everything we needed.

Posted by on 13 Mar 2012

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About the Down Hall Hotel

Location Matching Road, Hatfield Heath, Bishop's Stortford, England CM22 7AS

Property Features

Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 9591 square feet (891 square metres) and includes conference rooms. A sauna, spa services, and a terrace are also featured at the business-friendly Down Hall Hotel. Self parking is free. Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

  • 98 guestrooms or units
  • 3 levels
  • 9591 sq ft of conference space
  • 891 sq. m of conference space
  • Built in 1322
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis court

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Sawbridgeworth Station (6.3 km / 3.9 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Down Hall Hotel offers 98 forms of accommodation with a safe and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.

The Grill Room – This restaurant specialises in British cuisine and serves breakfast and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, a health club and a sauna.

  • Golfing nearby

Spa Services

Eden Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Use of the Eden Spa is not included in the room rate. Use of these facilities are available for a surcharge.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40 per night.

Pet Policy

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express and Diners Club; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly touched surfaces are cleaned with disinfectant between stays and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 48 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 19.50 per person (approximately)
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Down Country Hall
  • Down Hall Country
  • Down Hall Country Hotel
  • Down Hall Country House Bishop's Stortford
  • Down Hall Hotel Spa
  • Down Hall Country House Hotel Bishop's Stortford
  • Down Hall House
  • Hotel Down Hall
  • Down Hall Country House
  • Down Hall Hotel
  • Hotel Down Hall Country
  • Down Hall Hotel Bishop's Stortford
  • Down Hall Hotel Hotel
  • Down Hall Hotel Bishop's Stortford
  • Down Hall Hotel Hotel Bishop's Stortford

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.