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4.2 out of 5

"Fantastic hotel very convenient to all local attractions inc chester zoo, chester city centre and nearby outlet store. Staff were excellent, room was ... " More

By a verified traveller on Mon 21 Sep 2020

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Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£77* Per night/room 1 Apr - 2 Apr

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 1 King Bed (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

DoubleTree by Hilton Hotel and Spa Chester's good location gets good marks from our customers. During your stay, you'll be close to Chester Zoo. Free WiFi in public areas, free self-parking and 2 restaurants are available. Built in 1975, this 4-star hotel has 219 rooms over 3 floors. Each room includes amenities such as free WiFi and a sofa bed.

  • Air-conditioned rooms with sofa beds, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with manicures and pedicures, facials or body treatments at The Club and Spa Chester
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests speak favourably about the beds and the breakfast
  • 5 minutes by car from Cheshire Oaks Designer Outlet and 5 minutes from Grosvenor Museum

DoubleTree by Hilton Hotel and Spa Chester ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel and Spa Chester

Everyone (15) Couples (2)
5 out of 5
Fantastic hotel very convenient to all local attractions inc chester zoo, chester city centre and nearby outlet store. Staff were excellent, room was wonderful inc shower and bed. Had a massage at spar and also used the pool which were also great just remember to make a reservation for both in advance. Cant comment on restaurant as we didnt try it as seemed very expensive. Best surprise was got complimentary cookies at check in which were freshly baked and delicious.

Posted by , from Exeter on 21 Sep 2020

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Comment from Hotel Management

22 Sep 2020 by DoubleTree by Hilton Chester

Dear Martin, Thank you for choosing to stay with us recently and for taking the time to share your positive review and rating of your time here at DoubleTree by Hilton Chester. We are delighted to learn that all areas of our hotel that you chose to visit exceeded your expectations. Our location is ideal for exploring the local area with Chester Zoo and the city centre being only a short drive away. Should your travels bring you back to Chester in the future, we hope to be able to welcome to stay with us again. Warmest Regards

5 out of 5

Posted by on 28 Aug 2020

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5 out of 5

Posted by on 2 Aug 2020

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4 out of 5
Very fresh and great location for visiting Chester. The little driveway approach looks great and the services on offer are brill

Posted by on 2 Dec 2019

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Comment from Hotel Management

6 Dec 2019 by DoubleTree by Hilton Chester

Thank you for choosing to stay with us recently and for taking the the time to share you positive review and rating of your experience during your time here. We are so pleased to learn that you enjoyed your stay with us and hope to be able to welcome you back again in the future. Warmest Regards

5 out of 5

Posted by on 22 Oct 2019

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Comment from Hotel Management

25 Oct 2019 by DoubleTree by Hilton Chester

Thank you for taking he time to share your review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have such positive memories of your time here and hope to be able to welcome you back to stay with us again in the near future. Warmest Regards

3 out of 5
The room was dirty. The vent above the shower, the ports behind the TV. I wouldn't have paid what I paid for a dirty room like that.

Posted by on 30 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by DoubleTree by Hilton Chester

Thank you for taking the time to share your review and rating of your recent stay with us at DoubleTree by Hilton Chester. We are sorry to learn that elements of your stay did not exceed your expectations and would like to reassure you that all guest feedback is reviewed by our team with the aim of improving both the service and facilities that we offer to our guests. If there is anything that could be improved for our guests during their stay, we would always much prefer to be made aware of them, whilst they are staying with us, as this gives us the opportunity to resolve any areas that our guests highlight. We hope to be able to welcome you back to stay with us again in the future, when we are confident that your experience would be much improved. Warmest Regards

5 out of 5

Posted by on 19 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by DoubleTree by Hilton Chester

Thank you for taking the time to share your 5 out of 5 review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have such positive memories of your time here and hope to be able to welcome you back to stay with us again in the future. Warmest Regards

4 out of 5
This hotel is great value for money. We were offered a cookie each on arrival which we thought was a lovely touch. Our standard room was clean, with a comfortable king sized bed and all the necessary amenities. The only criticism would be that the room was quite small, but for the price we certainly can't complain. Would definately stay again.

Posted by on 29 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by DoubleTree by Hilton Chester

Dear N, Thank you for taking the time to share your positive review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you enjoyed the freshly baked DoubleTree cookie that our guests receive on arrival and that you were comfortable in your room. Should your travels bring you back to Chester in the future we hope to be able to welcome you back to stay with us again. Warmest Regards

4 out of 5
Leaking gutters outside our room Pipes making lots of noise early in the morning Hotel was really nice, good location, staff friendly

Posted by on 5 Dec 2018

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Comment from Hotel Management

7 Dec 2018 by DoubleTree by Hilton Chester

Thank you for taking the time to share your positive review of your recent stay with us at DoubleTree by Hilton Chester. We hope to be able to welcome you back to stay with us again in the not too distant future. Warmest Regards

3 out of 5
Room not ready on arrival. We arrived at 3.20 so for the price of the room I’d expect it to be ready on time. Room overlooked the car park which again for the price for one night is disappointing. The restaurant was full when we went for dinner. When asked had we booked my reply was we were not told we had to. The food and drinks in the restaurant were very expensive and the food tasted very bland.The mini bar had to soft drinks and two packs of crisps.

Posted by , from Great Asby on 27 Aug 2018

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About the DoubleTree by Hilton Hotel and Spa Chester

Location Warrington Road, Chester, England CH2 3PD

Property Features

DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 2777 square feet (258 square metres) and includes conference rooms. A health club, a terrace, and tour or ticket assistance are also featured at the eco-friendly DoubleTree by Hilton Hotel and Spa Chester. Self parking is free. A complete renovation of DoubleTree by Hilton Hotel and Spa Chester was completed in 2017. This 4-star Chester hotel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2777 sq ft of conference space
  • 258 sq. m of conference space
  • Built in 1975
  • Bar or lounge
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Fridge

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (36.2 km / 22.5 mi)
  • Train station: Chester Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel and Spa Chester offers 219 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10 AM.

Marco Pierre White – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Mountain biking nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Ziplining nearby

Spa Services

The Club and Spa Chester has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve sofa beds

This property accepts credit cards, debit cards and cash

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve sofa beds. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15 per person (approximately)
  • Facilities fee: GBP 50 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Doubletree
  • Chester Doubletree Hilton
  • Chester Hilton
  • Chester Hilton Doubletree
  • Doubletree Chester
  • Doubletree Chester Hilton
  • Doubletree Hilton Chester
  • Doubletree Hilton Hotel Chester
  • Hilton Chester
  • Hilton Chester Doubletree
  • Chester Hilton International
  • Doubletree By Hilton Chester Hotel Chester
  • Hilton International Chester
  • Doubletree By Hilton Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel
  • DoubleTree by Hilton Hotel and Spa Chester Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.