28 Sep 2021 by DoubleTree by Hilton Chester
Dear Richard, Thank you for sharing your review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have left with positive memories of your time here. During the pandemic Hilton have introduced the CleanStay programme with one of the features being the ability to tailor housekeeping to your own requirements. This is something that we hope to be able to phase out very soon. We hope to be able to welcome you back to stay with us again in the not too distant future. Warmest Regards
22 Sep 2020 by DoubleTree by Hilton Chester
Dear Martin, Thank you for choosing to stay with us recently and for taking the time to share your positive review and rating of your time here at DoubleTree by Hilton Chester. We are delighted to learn that all areas of our hotel that you chose to visit exceeded your expectations. Our location is ideal for exploring the local area with Chester Zoo and the city centre being only a short drive away. Should your travels bring you back to Chester in the future, we hope to be able to welcome to stay with us again. Warmest Regards
6 Dec 2019 by DoubleTree by Hilton Chester
Thank you for choosing to stay with us recently and for taking the the time to share you positive review and rating of your experience during your time here. We are so pleased to learn that you enjoyed your stay with us and hope to be able to welcome you back again in the future. Warmest Regards
25 Oct 2019 by DoubleTree by Hilton Chester
Thank you for taking he time to share your review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have such positive memories of your time here and hope to be able to welcome you back to stay with us again in the near future. Warmest Regards
1 Aug 2019 by DoubleTree by Hilton Chester
Thank you for taking the time to share your review and rating of your recent stay with us at DoubleTree by Hilton Chester. We are sorry to learn that elements of your stay did not exceed your expectations and would like to reassure you that all guest feedback is reviewed by our team with the aim of improving both the service and facilities that we offer to our guests. If there is anything that could be improved for our guests during their stay, we would always much prefer to be made aware of them, whilst they are staying with us, as this gives us the opportunity to resolve any areas that our guests highlight. We hope to be able to welcome you back to stay with us again in the future, when we are confident that your experience would be much improved. Warmest Regards
19 Jul 2019 by DoubleTree by Hilton Chester
Thank you for taking the time to share your 5 out of 5 review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have such positive memories of your time here and hope to be able to welcome you back to stay with us again in the future. Warmest Regards
DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa, a health club, and a steam room. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 2777 square feet (258 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the eco-friendly DoubleTree by Hilton Hotel and Spa Chester. Self parking is free. A complete renovation of DoubleTree by Hilton Hotel and Spa Chester was completed in 2017. This 4-star Chester hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet
Free self parking
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10 AM.
Marco Pierre White – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a health club and a steam room.
Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Over 16 access only, Surcharge for Spa and Pool has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a spa tub and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards and cash
This property uses wind energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve sofa beds. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
