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4.2 out of 5

"Very fresh and great location for visiting Chester. The little driveway approach looks great and the services on offer are brill " More

By a verified traveller on Mon 02 Dec 2019

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Hotel Description

DoubleTree by Hilton Hotel and Spa Chester's good location gets good marks from our customers. During your stay, you'll be close to Chester Zoo. Free WiFi in public areas, free self-parking and 2 restaurants are available. Built in 1975, this 4-star hotel has 219 rooms over 3 floors. Each room includes amenities such as free WiFi and a sofa bed.

  • Air-conditioned rooms with sofa beds, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with detox wraps, body scrubs or body wraps at The Club and Spa Chester
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club and a steam room
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Just a 3-minute drive from Chester Zoo and 5 minutes from Cheshire Oaks Designer Outlet

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£66* Per night/room 1 Mar - 2 Mar

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 1 King Bed (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Presidential Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel and Spa Chester ratings based on 21 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel and Spa Chester

Everyone (13) Couples (4) Family (3)
4 out of 5
Very fresh and great location for visiting Chester. The little driveway approach looks great and the services on offer are brill

Posted by on 2 Dec 2019

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Comment from Hotel Management

6 Dec 2019 by DoubleTree by Hilton Chester

Thank you for choosing to stay with us recently and for taking the the time to share you positive review and rating of your experience during your time here. We are so pleased to learn that you enjoyed your stay with us and hope to be able to welcome you back again in the future. Warmest Regards

5 out of 5

Posted by on 22 Oct 2019

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Comment from Hotel Management

25 Oct 2019 by DoubleTree by Hilton Chester

Thank you for taking he time to share your review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have such positive memories of your time here and hope to be able to welcome you back to stay with us again in the near future. Warmest Regards

3 out of 5
The room was dirty. The vent above the shower, the ports behind the TV. I wouldn't have paid what I paid for a dirty room like that.

Posted by on 30 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by DoubleTree by Hilton Chester

Thank you for taking the time to share your review and rating of your recent stay with us at DoubleTree by Hilton Chester. We are sorry to learn that elements of your stay did not exceed your expectations and would like to reassure you that all guest feedback is reviewed by our team with the aim of improving both the service and facilities that we offer to our guests. If there is anything that could be improved for our guests during their stay, we would always much prefer to be made aware of them, whilst they are staying with us, as this gives us the opportunity to resolve any areas that our guests highlight. We hope to be able to welcome you back to stay with us again in the future, when we are confident that your experience would be much improved. Warmest Regards

5 out of 5

Posted by on 19 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by DoubleTree by Hilton Chester

Thank you for taking the time to share your 5 out of 5 review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you have such positive memories of your time here and hope to be able to welcome you back to stay with us again in the future. Warmest Regards

4 out of 5
This hotel is great value for money. We were offered a cookie each on arrival which we thought was a lovely touch. Our standard room was clean, with a comfortable king sized bed and all the necessary amenities. The only criticism would be that the room was quite small, but for the price we certainly can't complain. Would definately stay again.

Posted by on 29 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by DoubleTree by Hilton Chester

Dear N, Thank you for taking the time to share your positive review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you enjoyed the freshly baked DoubleTree cookie that our guests receive on arrival and that you were comfortable in your room. Should your travels bring you back to Chester in the future we hope to be able to welcome you back to stay with us again. Warmest Regards

4 out of 5
Leaking gutters outside our room Pipes making lots of noise early in the morning Hotel was really nice, good location, staff friendly

Posted by on 5 Dec 2018

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Comment from Hotel Management

7 Dec 2018 by DoubleTree by Hilton Chester

Thank you for taking the time to share your positive review of your recent stay with us at DoubleTree by Hilton Chester. We hope to be able to welcome you back to stay with us again in the not too distant future. Warmest Regards

3 out of 5
Room not ready on arrival. We arrived at 3.20 so for the price of the room I’d expect it to be ready on time. Room overlooked the car park which again for the price for one night is disappointing. The restaurant was full when we went for dinner. When asked had we booked my reply was we were not told we had to. The food and drinks in the restaurant were very expensive and the food tasted very bland.The mini bar had to soft drinks and two packs of crisps.

Posted by , from Great Asby on 27 Aug 2018

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5 out of 5

Nice hotel. Very close to Chester

Great hotel. Just needed more staff on reception when we were checking in. Lots of staff about but only one serving. Had a wedding party which were noisy from 7am. Apart from that great stay

Posted by , from bury on 8 Apr 2018

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5 out of 5
Very relaxed stay at the double tree by hilton hotels. the room was very clean and the breakfast was superb, usually as a vegetarian I have trouble at breakfasts but there were plenty of great tasting options for me. We had no problem finding a parking space even though it was valentines weekend and very busy. We opted to use the spa facilities for the extra £15 per room and it was not a let down. We left feeling recharged and very relaxed, it was all exceptionally clean even with the high foot fall.

Posted by , from Manchester on 19 Feb 2018

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5 out of 5

Very comfortable

We felt immediately at home here, lovely food and friendly staff with everything fresh and contemporary. Will definitely be staying again .

Posted by on 30 Jan 2018

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About the DoubleTree by Hilton Hotel and Spa Chester

Location Warrington Road, Chester, England CH2 3PD

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:

  • Restaurant

Property Features

DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 2777 square feet (258 square metres) and includes conference rooms. A steam room, spa services, and a terrace are also featured at the business-friendly DoubleTree by Hilton Hotel and Spa Chester. Self parking is free. A complete renovation of DoubleTree by Hilton Hotel and Spa Chester was completed in 2017. This 4-star Chester hotel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2777 sq ft of conference space
  • 258 sq. m of conference space
  • Built in 1975
  • Bar or lounge
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (36.2 km / 22.5 mi)
  • Train station: Chester Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel and Spa Chester offers 219 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10 AM.

Marco Pierre White – This steakhouse only serves dinner.Guests can enjoy drinks at the bar. Reservations are required.

Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a steam room.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Ziplining nearby

Spa Services

The Club and Spa Chester has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve sofa beds. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve sofa beds. For guests' safety, the property includes a smoke detector in all accommodation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14 per person (approximately)
  • Facilities fee: GBP 25 per person, per day and includes use of:

  • – Fitness facilities
    – Sauna
    – Spa tub
    – Spa
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Doubletree
  • Chester Doubletree Hilton
  • Chester Hilton
  • Chester Hilton Doubletree
  • Doubletree Chester
  • Doubletree Chester Hilton
  • Doubletree Hilton Chester
  • Doubletree Hilton Hotel Chester
  • Hilton Chester
  • Hilton Chester Doubletree
  • Chester Hilton International
  • Doubletree By Hilton Chester Hotel Chester
  • Hilton International Chester
  • Doubletree By Hilton Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel
  • DoubleTree by Hilton Hotel and Spa Chester Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.