4.3 out of 5

"Great hotel. Just needed more staff on reception when we were checking in. Lots of staff about but only one serving. Had a wedding party which were n ... " More

By a verified traveller on Sun 08 Apr 2018

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Hotel Description

The shopping around DoubleTree by Hilton Hotel and Spa Chester gets good marks from our customers. During your stay, you'll be close to Chester Zoo. Free WiFi in public areas, free self-parking and 2 restaurants are available. Built in 1975, this 4-star hotel has 219 rooms over 3 floors. Free wired Internet and sofa beds are available in all rooms.

  • Air-conditioned rooms with sofa beds, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, deep-tissue massages or facials at The Club and Spa Chester
  • Amenities include a front-desk safe, a business centre and 7 meeting rooms
  • On-site recreation includes a health club and a steam room
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 3-minute drive from Chester Zoo and 5 minutes from Cheshire Oaks Designer Outlet

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£62 per night

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 1 King Bed (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Presidential Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel and Spa Chester ratings based on 18 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel and Spa Chester

Everyone (12) Couples (3) Family (3)
5 out of 5

Posted by on 19 Jul 2019

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4 out of 5
This hotel is great value for money. We were offered a cookie each on arrival which we thought was a lovely touch. Our standard room was clean, with a comfortable king sized bed and all the necessary amenities. The only criticism would be that the room was quite small, but for the price we certainly can't complain. Would definately stay again.

Posted by on 29 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by DoubleTree by Hilton Chester

Dear N, Thank you for taking the time to share your positive review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn that you enjoyed the freshly baked DoubleTree cookie that our guests receive on arrival and that you were comfortable in your room. Should your travels bring you back to Chester in the future we hope to be able to welcome you back to stay with us again. Warmest Regards

4 out of 5
Leaking gutters outside our room Pipes making lots of noise early in the morning Hotel was really nice, good location, staff friendly

Posted by on 5 Dec 2018

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Comment from Hotel Management

7 Dec 2018 by DoubleTree by Hilton Chester

Thank you for taking the time to share your positive review of your recent stay with us at DoubleTree by Hilton Chester. We hope to be able to welcome you back to stay with us again in the not too distant future. Warmest Regards

3 out of 5
Room not ready on arrival. We arrived at 3.20 so for the price of the room I’d expect it to be ready on time. Room overlooked the car park which again for the price for one night is disappointing. The restaurant was full when we went for dinner. When asked had we booked my reply was we were not told we had to. The food and drinks in the restaurant were very expensive and the food tasted very bland.The mini bar had to soft drinks and two packs of crisps.

Posted by , from Great Asby on 27 Aug 2018

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5 out of 5

Nice hotel. Very close to Chester

Great hotel. Just needed more staff on reception when we were checking in. Lots of staff about but only one serving. Had a wedding party which were noisy from 7am. Apart from that great stay

Posted by , from bury on 8 Apr 2018

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5 out of 5
Very relaxed stay at the double tree by hilton hotels. the room was very clean and the breakfast was superb, usually as a vegetarian I have trouble at breakfasts but there were plenty of great tasting options for me. We had no problem finding a parking space even though it was valentines weekend and very busy. We opted to use the spa facilities for the extra £15 per room and it was not a let down. We left feeling recharged and very relaxed, it was all exceptionally clean even with the high foot fall.

Posted by , from Manchester on 19 Feb 2018

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5 out of 5

Very comfortable

We felt immediately at home here, lovely food and friendly staff with everything fresh and contemporary. Will definitely be staying again .

Posted by on 30 Jan 2018

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5 out of 5
Amazing hotel, everything was just perfect. Can’t wait to go again.

Posted by on 13 Dec 2017

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2 out of 5

Disappointed

Pros: Nice building!
Cons: Service of the staff. Additional charges for Spa unreasonable
Location: Location good, easy to get to town Centre & Shops, Zoo and Cheshire Oaks.
Service at the hotel disappointing. Room service took over an hour to arrive despite being told it would be within 30 minutes. We waited over 30 minutes to be seated in the Terrace Restaurant, with staff walking past the queue of people not even acknowledging their existence. Tables were available but because they hadn't been cleared they couldn't sit other diners. It's out of order to have to pay an additional £15 per room to use the facilities of the Spa. I understand people need to book a slot to ensure no H&S risks, but a system whereby people booked a slot without being charged £15 would be reasonable. We paid nearly £1k for 2 rooms for 3 nights, so I would expect all of the facilities to be available without additional charge. Wouldn't visit again.

Posted by , from UK on 1 Dec 2017

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5 out of 5

Beautiful hotel

Well recommended lovely staff and gorgeous food, beautiful room with amazing views. Will definitely stay here again

Posted by , from Anglesey on 27 Nov 2017

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About the DoubleTree by Hilton Hotel and Spa Chester

Location Warrington Road, Chester, England CH2 3PD

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:

  • Restaurant

Property Features

DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 2777 square feet (258 square metres) and includes conference rooms. A steam room, spa services, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel and Spa Chester. Self parking is free. A complete renovation of DoubleTree by Hilton Hotel and Spa Chester was completed in 2017. This 4-star Chester hotel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2777 sq ft of conference space
  • 258 sq. m of conference space
  • Built in 1975
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Sofa bed
  • Fridge

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (36.2 km / 22.5 mi)
  • Train station: Chester Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel and Spa Chester offers 219 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and a hairdryer. This Chester hotel provides complimentary wired Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10 AM.

Marco Pierre White – This steakhouse only serves dinner.Guests can enjoy drinks at the bar. Reservations are required.

Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a steam room.

  • Golfing nearby

Spa Services

The Club and Spa Chester has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14 per person (approximately)
  • Facilities fee: GBP 25 per person, per day and includes use of:

  • – Fitness facilities
    – Sauna
    – Spa tub
    – Spa
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.