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4.5 out of 5

"Requested a non spiral staircase room, with a shower and not bath. Checked in, and waited 15 minutes for this to be sorted out. When you get to a cert ... " More

By a verified traveller on Sun 20 May 2018

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Hotel Description

Our customers tell us that they can't get enough of the convenient parking at Grosvenor Pulford Hotel & Spa. During your stay, you'll be close to Grosvenor Museum. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 73 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine while dining at Ciros Brasserie
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with aromatherapy, facials or manicures and pedicures at Spa By Kasia
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • 8 minutes by car from Grosvenor Museum and 12 minutes from Chester Zoo
  • Pets welcome for a fee

Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£58* Per night/room 17 Oct - 18 Oct

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room Single Use, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Grosvenor Pulford Hotel & Spa ratings based on 12 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grosvenor Pulford Hotel & Spa

Everyone (7) Couples (2) Friends (1)
4 out of 5

Posted by on 4 Oct 2019

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5 out of 5
Lovely stay in a beautiful hotel. Food for dinner and breakfast was lovely. The room was nice and spacious, clean and very comfortable. The leisure facilities are also adequate. Really nice location and staff very welcoming. We would return again for sure.

Posted by on 2 Jun 2019

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5 out of 5
Palm Court restaurant decor was amazing! Excellent staff and food amazing.

Posted by on 10 May 2019

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5 out of 5
Easy check in with nice staff. Great ambience, food and facilities

Posted by , from Oxford on 30 Apr 2019

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4 out of 5
Long wait for check in. No one on the reception desk for over 5 minutes. Very unsavoury incident when we were approached after leaving the dining room (post dinner) in the reception area, by one of the dining room staff querying us about our payment method (charge to room) was not in place. We had on check in given our credit card details. Apparently, the yiung girl on check in had not 'refreshed' the system, and our credit card was not showing on file. No apology offered. This was all very embarrassing and unnecessary in front of other guests. The professional way if there was an issue (which there wasn't in our case) would be to ring the relevant guest room and advise of issue with credit card.

Posted by on 14 Apr 2019

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5 out of 5

Posted by on 8 Feb 2019

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4 out of 5
Very enjoyable stay at the Grosvenor Pulford. We had a delicious meal in the Palm Court restaurant. My only critisium, there was no complimentary bottled water in the room. For the small price this costs, and how much we spent in the hotel and restaurant, it really should be provided. We look forward to dining in the restaurant again.

Posted by on 20 Sep 2018

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4 out of 5

Spiral staircase rooms

Requested a non spiral staircase room, with a shower and not bath. Checked in, and waited 15 minutes for this to be sorted out. When you get to a certain age, both spiral staircase and shower over bath are a hazard. On entering the room, you guessed it, spiral staircase! At this point, we were not in the mood to walk the long corridors back to reception. The shower was a walk in one, which fitted our needs, but on using it, it flooded the bathroom! The newly opened restaurant is beautiful, the food was lovely, but they mixed up our order, so we had a 20 minute delay on food. No apologies! On checkout, the very pleasant young man did acknowledge our complaints, but had nothing to offer as recompense. Overall a pleasant stay, but make sure you get the room you ask for.

Posted by on 20 May 2018

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4 out of 5

A birthday treat overnight stay with spa visit

Cons: We weren't told that the jacuzzi would not be working properly which was disappointing as using the leisure facilities was part of our reason to visit
We had a very pleasant stay at the hotel and a delicious dinner in Nelsons Bar, where the staff were particularly friendly and helpful. The one issue was noise from the kitchen which was adjacent to our treatment room in the spa. This was dealt with well by the staff and resolved but I would recommend that if you are booking a spa treatment check whether there is a wedding or other event on at the same time and make sure you are not in a room next door to the kitchens or function room.

Posted by , from London on 5 Nov 2016

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5 out of 5

This is a very nice hotel.

Pros: Decor and general ambience.
Location: Did not leave the hotel. But found it very convenient for our trip into N Wales.
Well maintained and nicely presented hotel. Room nice and facilities OK. Did not use pool but looked pleasant enough. Staff pleasant. Parking easy and plentiful.

Posted by , from Greater London on 7 Oct 2016

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About the Grosvenor Pulford Hotel & Spa

Location Wrexham Road, Chester, England CH4 9DG

Renovations + Closures

The following facilities will be closed from 08 January 2018 until further notice:

  • One of the dining venues

Property Features

Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A hot tub, a fitness centre, and a sauna are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. Self parking is free. This 4-star Chester hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (48.8 km / 30.3 mi)
  • Train station: Cefn-y-bedd Station (8.3 km / 5.1 mi)
  • Parking: Free self parking

Room Amenities

Grosvenor Pulford Hotel & Spa offers 73 forms of accommodation with coffee/tea makers and designer toiletries. LCD televisions come with digital channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.

Ciros Brasserie – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Nelsons bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Rafting nearby
  • Golfing nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 6
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cribs (infant beds) are available for GBP 7.0 per night.

Pets

  • Pets: GBP 15 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.00 for adults and GBP 0.00 for children (approximately)
  • Pet fee: GBP 15 per accommodation, per stay
  • Crib (infant bed) fee: GBP 7.0 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grosvenor Hotel Pulford
  • Grosvenor Pulford
  • Grosvenor Pulford Chester
  • Grosvenor Pulford Hotel
  • Grosvenor Pulford Hotel Chester
  • Hotel Grosvenor Pulford
  • Pulford
  • Pulford Grosvenor
  • Pulford Grosvenor Hotel
  • Pulford Hotel
  • Grosvenor Pulford Hotel And Spa
  • Grosvenor Pulford & Chester
  • Grosvenor Pulford Hotel & Spa Hotel
  • Grosvenor Pulford Hotel & Spa Chester
  • Grosvenor Pulford Hotel & Spa Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.