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4.4 out of 5

"Quality of room furnishings/cleanliness brilliant! Pool/spa excellent!! Noise from numerous large extractor fans outside room, not so good. Glasses of ... " More

By a verified traveller on Sat 12 Mar 2022

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Economy Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£110* Per night/room 10 Jul - 11 Jul

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Economy Double Room Single Use, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the bar at Grosvenor Pulford Hotel & Spa. During your stay, you'll be close to Chester Racecourse. Free WiFi in public areas, a full-service spa and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Ciros Brasserie
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with massages, body treatments or facials at Spa By Kasia
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the bar and the comfortable guestrooms
  • 14 minutes by car from Chester Racecourse and 7 minutes from Pontcysyllte Aquaduct
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Grosvenor Pulford Hotel & Spa ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grosvenor Pulford Hotel & Spa

Everyone (8) Couples (4) Friends (1)
4 out of 5
Quality of room furnishings/cleanliness brilliant! Pool/spa excellent!! Noise from numerous large extractor fans outside room, not so good. Glasses of white wine expensive and not enough choice.

Posted by on 12 Mar 2022

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3 out of 5
Okay

Posted by on 18 Aug 2021

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5 out of 5
All the staff were very friendly and nothing was to much trouble. Room was very good and well cared for, gym and swimming pool also. Food was excellent and the service from the waiting on staff very good. Overall excellent two days.

Posted by on 29 Jan 2020

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4 out of 5

Posted by on 4 Oct 2019

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5 out of 5
Lovely stay in a beautiful hotel. Food for dinner and breakfast was lovely. The room was nice and spacious, clean and very comfortable. The leisure facilities are also adequate. Really nice location and staff very welcoming. We would return again for sure.

Posted by on 2 Jun 2019

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5 out of 5
Palm Court restaurant decor was amazing! Excellent staff and food amazing.

Posted by on 10 May 2019

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5 out of 5
Easy check in with nice staff. Great ambience, food and facilities

Posted by , from Oxford on 30 Apr 2019

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4 out of 5
Long wait for check in. No one on the reception desk for over 5 minutes. Very unsavoury incident when we were approached after leaving the dining room (post dinner) in the reception area, by one of the dining room staff querying us about our payment method (charge to room) was not in place. We had on check in given our credit card details. Apparently, the yiung girl on check in had not 'refreshed' the system, and our credit card was not showing on file. No apology offered. This was all very embarrassing and unnecessary in front of other guests. The professional way if there was an issue (which there wasn't in our case) would be to ring the relevant guest room and advise of issue with credit card.

Posted by on 14 Apr 2019

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5 out of 5

Posted by on 8 Feb 2019

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4 out of 5
Very enjoyable stay at the Grosvenor Pulford. We had a delicious meal in the Palm Court restaurant. My only critisium, there was no complimentary bottled water in the room. For the small price this costs, and how much we spent in the hotel and restaurant, it really should be provided. We look forward to dining in the restaurant again.

Posted by on 20 Sep 2018

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About the Grosvenor Pulford Hotel & Spa

Location Wrexham Road, Chester, England CH4 9DG

Property Features

Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a sauna, and spa services are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. This 4-star Chester hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Cefn-y-bedd Station (8.3 km / 5.1 mi)

Room Amenities

Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and designer toiletries. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.

Ciros Brasserie – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Nelsons bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Rafting nearby
  • Golfing nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are available for GBP 7.0 per night.

Pet Policy

  • Pets: GBP 15 per accommodation, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15 per accommodation, per stay
  • Crib (infant bed) fee: GBP 7.0 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grosvenor Hotel Pulford
  • Grosvenor Pulford
  • Grosvenor Pulford Chester
  • Grosvenor Pulford Hotel
  • Grosvenor Pulford Hotel Chester
  • Hotel Grosvenor Pulford
  • Pulford
  • Pulford Grosvenor
  • Pulford Grosvenor Hotel
  • Pulford Hotel
  • Grosvenor Pulford Hotel And Spa
  • Grosvenor Pulford & Chester
  • Grosvenor Pulford Hotel & Spa Hotel
  • Grosvenor Pulford Hotel & Spa Chester
  • Grosvenor Pulford Hotel & Spa Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.