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4.5 out of 5

"All the staff were very friendly and nothing was to much trouble. Room was very good and well cared for, gym and swimming pool also. Food was excellen ... " More

By a verified traveller on Wed 29 Jan 2020

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Economy Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£81* Per night/room 28 Jun - 29 Jun

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Economy Double Room Single Use, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

The comfortable rooms at Grosvenor Pulford Hotel & Spa get high marks from our customers. During your stay, you'll be close to Chester Racecourse. Free WiFi in public areas, a full-service spa and an indoor pool are available. This 4-star hotel has 73 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • All rooms offer 24-hour room service, LCD TVs and coffee makers
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Ciros Brasserie
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with body treatments, aromatherapy or massages at Spa By Kasia
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the bar and the comfortable guestrooms
  • 7 minutes by car from St Mary's Church - Handbridge and 8 minutes from Old Dee Bridge
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Grosvenor Pulford Hotel & Spa ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grosvenor Pulford Hotel & Spa

Everyone (7) Couples (3) Friends (1)
5 out of 5
All the staff were very friendly and nothing was to much trouble. Room was very good and well cared for, gym and swimming pool also. Food was excellent and the service from the waiting on staff very good. Overall excellent two days.

Posted by on 29 Jan 2020

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4 out of 5

Posted by on 4 Oct 2019

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5 out of 5
Lovely stay in a beautiful hotel. Food for dinner and breakfast was lovely. The room was nice and spacious, clean and very comfortable. The leisure facilities are also adequate. Really nice location and staff very welcoming. We would return again for sure.

Posted by on 2 Jun 2019

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5 out of 5
Palm Court restaurant decor was amazing! Excellent staff and food amazing.

Posted by on 10 May 2019

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5 out of 5
Easy check in with nice staff. Great ambience, food and facilities

Posted by , from Oxford on 30 Apr 2019

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4 out of 5
Long wait for check in. No one on the reception desk for over 5 minutes. Very unsavoury incident when we were approached after leaving the dining room (post dinner) in the reception area, by one of the dining room staff querying us about our payment method (charge to room) was not in place. We had on check in given our credit card details. Apparently, the yiung girl on check in had not 'refreshed' the system, and our credit card was not showing on file. No apology offered. This was all very embarrassing and unnecessary in front of other guests. The professional way if there was an issue (which there wasn't in our case) would be to ring the relevant guest room and advise of issue with credit card.

Posted by on 14 Apr 2019

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5 out of 5

Posted by on 8 Feb 2019

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4 out of 5
Very enjoyable stay at the Grosvenor Pulford. We had a delicious meal in the Palm Court restaurant. My only critisium, there was no complimentary bottled water in the room. For the small price this costs, and how much we spent in the hotel and restaurant, it really should be provided. We look forward to dining in the restaurant again.

Posted by on 20 Sep 2018

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4 out of 5

Spiral staircase rooms

Requested a non spiral staircase room, with a shower and not bath. Checked in, and waited 15 minutes for this to be sorted out. When you get to a certain age, both spiral staircase and shower over bath are a hazard. On entering the room, you guessed it, spiral staircase! At this point, we were not in the mood to walk the long corridors back to reception. The shower was a walk in one, which fitted our needs, but on using it, it flooded the bathroom! The newly opened restaurant is beautiful, the food was lovely, but they mixed up our order, so we had a 20 minute delay on food. No apologies! On checkout, the very pleasant young man did acknowledge our complaints, but had nothing to offer as recompense. Overall a pleasant stay, but make sure you get the room you ask for.

Posted by on 20 May 2018

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4 out of 5

A birthday treat overnight stay with spa visit

Cons: We weren't told that the jacuzzi would not be working properly which was disappointing as using the leisure facilities was part of our reason to visit
We had a very pleasant stay at the hotel and a delicious dinner in Nelsons Bar, where the staff were particularly friendly and helpful. The one issue was noise from the kitchen which was adjacent to our treatment room in the spa. This was dealt with well by the staff and resolved but I would recommend that if you are booking a spa treatment check whether there is a wedding or other event on at the same time and make sure you are not in a room next door to the kitchens or function room.

Posted by , from London on 5 Nov 2016

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About the Grosvenor Pulford Hotel & Spa

Location Wrexham Road, Chester, England CH4 9DG

Property Features

Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a sauna, and spa services are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. This 4-star Chester hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Liverpool (LPL-John Lennon) (48.8 km / 30.3 mi)
  • Train station: Cefn-y-bedd Station (8.3 km / 5.1 mi)

Room Amenities

Grosvenor Pulford Hotel & Spa offers 73 forms of accommodation with coffee/tea makers and designer toiletries. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.

Ciros Brasserie – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Nelsons bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Rafting nearby
  • Golfing nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are available for GBP 7.0 per night.

Pet Policy

  • Pets: GBP 15 per accommodation, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15 per accommodation, per stay
  • Crib (infant bed) fee: GBP 7.0 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grosvenor Hotel Pulford
  • Grosvenor Pulford
  • Grosvenor Pulford Chester
  • Grosvenor Pulford Hotel
  • Grosvenor Pulford Hotel Chester
  • Hotel Grosvenor Pulford
  • Pulford
  • Pulford Grosvenor
  • Pulford Grosvenor Hotel
  • Pulford Hotel
  • Grosvenor Pulford Hotel And Spa
  • Grosvenor Pulford & Chester
  • Grosvenor Pulford Hotel & Spa Hotel
  • Grosvenor Pulford Hotel & Spa Chester
  • Grosvenor Pulford Hotel & Spa Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.