14 Mar 2024 by María Fdez. de Valderrama Voice of Customer Coord
Dear Ms Sophia, Thank you for taking the time to share your comments.We're delighted to hear that our central location on the vibrant Gran Vía suited your needs perfectly and that you appreciated the proximity to shops, restaurants, and public transport. It's also wonderful to know that our staff's friendliness and the luggage storage service added to your comfort. We regret to hear about the noise disturbances you experienced. Despite our rooms being soundproof, it seems we did not meet your expectations in this regard. We are committed to ensuring a restful environment for all our guests and take your feedback seriously.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
5 Feb 2024 by María Fdez. de Valderrama Voice of Customer Coord
Sehr geehrter Bernhard,Vielen Dank für Ihren positiven Kommentar!Es freut uns wirklich, dass Ihnen unsere Lage so hervorragend gefallen hat.Herzlichen Dank auch für Ihr tolles Lob an unser Team!Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,María Fdez. de ValderramaVoice of Customer Coordinator
24 Feb 2020 by GEX
Thank you for your commentaries. Although we are very happy for your evaluation, we regret if our bathroom was not to your liking. Our team is making a intensive revision to avoid this kind of situations. Victoria González Guest Experience Manager
Hotel Madrid Gran Via 25 Affiliated by Meliá offers its guests tour or ticket assistance, vending machine, and concierge services. Event space at this hotel measures 1206 square feet (112 square metres) and includes conference space. WiFi is free in public spaces. Hotel Madrid Gran Via 25 Affiliated by Meliá also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). This Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
Hotel Madrid Gran Via 25 Affiliated by Meliá offers 175 accommodations with a safe and a hairdryer. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11 AM.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
