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"Is really lovely place to stay. Lots of activities for children's and adults. Very nice rooms and good service. In the Restaurant plenty choice of fo ... " More

By a verified traveller on Sun 08 Sep 2019

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Double Room (2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£84* Per night/room 18 Jun - 19 Jun

Family Room (2 Adults + 1 Child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room (3 Adults + 1 Child)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite (2 Adults + 1 Child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (2 Adults + 2 Children)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Room (4 Adults + 1 Child)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Hotel Description

During your stay at Gloria Palace San Agustin Thalasso & Hotel, you're just a quick walk from San Agustin Beach. Free WiFi in public areas, free self-parking and a free area shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy Regional cuisine with ocean views at Gorbea, one of the property's 2 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to body wraps, body scrubs or manicures and pedicures at Thalasso Gloria
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Just a 2-minute drive from San Agustin Beach and 7 minutes from Yumbo Shopping Center
  • Free local-area and beach shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Gloria Palace San Agustin Thalasso & Hotel ratings based on 47 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gloria Palace San Agustin Thalasso & Hotel

Everyone (26) Couples (8) Family (3) Friends (2)
4 out of 5
Is really lovely place to stay. Lots of activities for children's and adults. Very nice rooms and good service. In the Restaurant plenty choice of food. Highly recommending.

Posted by on 8 Sep 2019

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Comment from Hotel Management

8 Sep 2019 by Yarinka Sefl Assistant Manager

Dear guests, We are glad to know that all in all you had a nice stay and liked the actitivities for kids, food and rooms. We hope to welcome you back in afuture holiday in Gran Canaria. With kind regards,

5 out of 5
Warmed pool good for kids, absolutely awesome breakfast, lots of activities and games for kids.

Posted by on 21 Feb 2019

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Comment from Hotel Management

23 Feb 2019 by Yarinka Sefl Assistant Manager

Dear guests, Tank you for your high rate given and nice comments about your experience in Gloria. We would love to welcome you soon. Sunny regards,

1 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guests, Thank you for you rating about your experience in Gloria Palace San Agustin Thalasso & Hotel****. We regret that this time we could not satisfy your wishes and would like you to visit us again to show you that you can have a nice holiday in Gloria. Kind regards,

5 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guest, Thank yo for your high scores given to your experience in Gloria Palace San Agustin Thalasso & Hotel****. We would love to welcome you soon and make your holiday special again. Best regards,

1 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guest, Thank you for your rating although we regret that we could not satisfy your expectations. TWe would love to welcome you back to show you that you can have a comfortable saty with us. Kind regards,

1 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guest, Thank you for your rating although we regret we could not satisfy your expectations during your stay in Gloria Palace San Agustin Thalasso & Hotel. We would like you to give us an opportunity to show you that you can enjoy completely at Gloria. Kind regards,

5 out of 5

Fab Hotel

Pros: So well run and loved the huge therapy pools, gym, yoga, massage. etc. The therapy pools were brilliant and we had great fun there.
Cons: Nothing!
Location: Quiet location, not much around, but you don't need anything. because it's all in hotel. Good variety of evening shows, after the kids shows.
Hotel was fantastic! went for a week B&B. The food was so great with such a wide variety, we upgraded to all inclusive. Very surprised that we could get Smirnoff vodka and not just the usual local vodka, as in most places all inclusive. The staff were brilliant and nothing was a problem. Lots of smiles and very friendly. The poolside was great, terrace with shade, just lovely. Lots to do in hotel, for adults and kids. Beach about a 10 minute walk. Never got there. :) Not much in San Agustin. Small shopping centre about 10 mins away, with a Spar and few shops and restaurants.Taxis very cheap to other bigger towns. All in all, it was a great holiday, Would go back and would highly recommend it.

Posted by , from Dublin on 18 Apr 2018

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Comment from Hotel Management

13 Jun 2018 by Yarinka Sefl Assistant Manager

Dear Helen, Thank you for your recent stay at Gloria Palace San Agustin Thalasso & Hotel****. We are glad to know that you enjoyed at the Hotel and that you recommend the food and animation team and programm. All the Gloria team would be glad to wellcome you soon. Best regards,

5 out of 5
Wir waren als Familie da und waren super zufrieden. Freundliches Personal . Schöne Anlage sehr sehr sauber. gutes essen einfach super⭐️⭐️⭐️⭐️🌟

Posted by on 2 May 2024

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Comment from Hotel Management

3 May 2024 by Lidia Noda. Directora en Gloria Thalasso & Hotels

Estimado Vincenzo¡Gracias por compartir su experiencia con nosotros y por elegirnos para su descanso¡ Agrademos sus bonitas palabras sobre nuestro personal y por la comida¡¡Esperamos recibirles pronto nuevamente.Saludos cordiales,Lidia NodaDirectoraGloria Thalasso & Hotels

2 out of 5
Nicht muslimafreundliches buffet

Posted by on 20 Apr 2024

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Comment from Hotel Management

23 Apr 2024 by Lidia Noda. Directora en Gloria Thalasso & Hotels

Sehr geehrte Dilara,Wir bedauern zutiefst, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Ihre Rückmeldung ist uns wichtig, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie erlebt haben.Wir entschuldigen uns für die Unannehmlichkeiten und werden sicherstellen, dass diese Punkte verbessert werden.Ihr Feedback ist von unschätzbarem Wert, und wir schätzen es, dass Sie uns die Gelegenheit geben, uns zu verbessern. Wir hoffen, dass Sie trotz der genannten Probleme dennoch einen schönen Urlaub hatten.Es tut uns leid, dass wir Ihre Erwartungen nicht erfüllt haben, und wir würden uns freuen, wenn Sie uns eine weitere Gelegenheit geben würden, Sie besser zu betreuen.Mit freundlichen Grüßen,Lidia NodaHotel Managerin.

3 out of 5
Das Hotel ist hat definitiv mal eine Grundreinigung nötig

Posted by on 16 Oct 2023

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Comment from Hotel Management

18 Oct 2023 by jl

Sehr geehrter Gast,Wir bedauern zutiefst, von Ihrem Erlebnis in unserem Hotel zu hören und danken Ihnen aufrichtig für Ihr Feedback. Die Sauberkeit und das Wohlbefinden unserer Gäste sind für uns von höchster Bedeutung, und wir nehmen Ihre Anmerkung sehr ernst.Wir entschuldigen uns aufrichtig, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir werden umgehend Maßnahmen ergreifen, um sicherzustellen, dass eine umfassende Reinigung und Wartung in unserem Hotel durchgeführt wird, um den hohen Standard, den unsere Gäste von uns erwarten, wiederherzustellen.Ihr Feedback ist für uns äußerst wertvoll, und wir sind dankbar, dass Sie uns die Gelegenheit geben, uns zu verbessern. Wir hoffen, dass Sie in Zukunft erneut die Gelegenheit geben, Sie von unseren Dienstleistungen zu überzeugen.Nochmals herzlichen Dank für Ihr Feedback und Ihre Geduld.Mit freundlichen Grüßen,Das Hotel-Team

All-inclusive Details

All-inclusive room rates at Gloria Palace San Agustin Thalasso & Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • À la carte meals and snacks included

Entertainment

  • On-site entertainment and activities

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Surcharge for premium or imported alcoholic drinks
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • A la carte dining included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transport to offsite activities not included
  • Additional service charge accepted
  • Offsite tours not included
  • Minibar not included

Property Features

Some rates at Gloria Palace San Agustin Thalasso & Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Gloria Palace San Agustin Thalasso & Hotel, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This eco-certified hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available. This 4-star San Bartolome de Tirajana hotel is smoke free.

  • 452 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Built in 1989
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle and beach shuttle
  • Parking: Free self parking

Room Amenities

Gloria Palace San Agustin Thalasso & Hotel offers 452 air-conditioned accommodations with minibars and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This San Bartolome de Tirajana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Gorbea – Overlooking the ocean, this restaurant specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar.

On-site venue No. 2 – This buffet restaurant specialises in international cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Tennis lessons on site
  • Archery on site
  • Scuba diving nearby

Spa Services

Thalasso Gloria has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 15
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Gloria Palace San Agustin Thalasso & Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 11 lb per pet
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • In-room safe fee: EUR 2.50 per day
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gloria Palace
  • Gloria Palace Hotel San Agustin
  • Gloria Palace San Agustin
  • Gloria Palace San Agustin Thalasso
  • Gloria Palace San Agustin Thalasso & Hotel
  • Gloria Palace Thalasso
  • Gloria Palace Thalasso & Hotel
  • Gloria Palace Thalasso Hotel San Agustin
  • Hotel Gloria Palace
  • San Agustin Gloria Palace
  • Gloria Palace San Agustin Thalasso Hotel
  • Gloria Palace Thalasso Hotel
  • Gloria Palace San Agustin Hotel San Agustin
  • Gloria Palace San Agustin Thalasso & Hotel Gran Canaria
  • Gloria San Agustin Thalasso &
  • Gloria Palace San Agustin Thalasso & Hotel Hotel

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Travelife
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