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"Hotel was fantastic! went for a week B&B. The food was so great with such a wide variety, we upgraded to all inclusive. Very surprised that we could g ... " More

By a verified traveller on Wed 18 Apr 2018

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Hotel Description

The shopping around Gloria Palace San Agustin Thalasso & Hotel gets good marks from our customers. During your stay, you're just a quick walk from Paseo Costa Canaria. Free WiFi in public areas, free self-parking and a free area shuttle are available. Built in 1989, this 4-star hotel has 452 rooms over 9 floors. Enjoy your stay with amenities like free WiFi and a furnished balcony in each room.

  • Air-conditioned rooms with furnished balconies, satellite TV and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy regional cuisine with ocean views at Gorbea, one of the property's 2 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the 2 spa tubs
  • Treat yourself to Ayurvedic treatments, facials or body treatments at Thalasso Gloria
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a fitness centre and a steam room
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 7 minutes by car from Yumbo Shopping Center and 13 minutes from Maspalomas Lighthouse
  • Free local-area and beach shuttle service
  • Cats and dogs welcome for a fee

Family Room (2 Adults + 1 Child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Family Room (3 Adults + 1 Child)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Junior Suite (2 Adults + 1 Child)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Family Room (2 Adults + 2 Children)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room (4 Adults + 1 Child)

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Family Room (2 Adults + 3 Children)

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Gloria Palace San Agustin Thalasso & Hotel ratings based on 35 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gloria Palace San Agustin Thalasso & Hotel

Everyone (22) Couples (6) Friends (2)
4 out of 5
Is really lovely place to stay. Lots of activities for children's and adults. Very nice rooms and good service. In the Restaurant plenty choice of food. Highly recommending.

Posted by on 8 Sep 2019

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Comment from Hotel Management

8 Sep 2019 by Yarinka Sefl Assistant Manager

Dear guests, We are glad to know that all in all you had a nice stay and liked the actitivities for kids, food and rooms. We hope to welcome you back in afuture holiday in Gran Canaria. With kind regards,

5 out of 5
Warmed pool good for kids, absolutely awesome breakfast, lots of activities and games for kids.

Posted by on 21 Feb 2019

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Comment from Hotel Management

23 Feb 2019 by Yarinka Sefl Assistant Manager

Dear guests, Tank you for your high rate given and nice comments about your experience in Gloria. We would love to welcome you soon. Sunny regards,

1 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guests, Thank you for you rating about your experience in Gloria Palace San Agustin Thalasso & Hotel****. We regret that this time we could not satisfy your wishes and would like you to visit us again to show you that you can have a nice holiday in Gloria. Kind regards,

5 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guest, Thank yo for your high scores given to your experience in Gloria Palace San Agustin Thalasso & Hotel****. We would love to welcome you soon and make your holiday special again. Best regards,

1 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guest, Thank you for your rating although we regret that we could not satisfy your expectations. TWe would love to welcome you back to show you that you can have a comfortable saty with us. Kind regards,

1 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Yarinka Sefl Assistant Manager

Dear guest, Thank you for your rating although we regret we could not satisfy your expectations during your stay in Gloria Palace San Agustin Thalasso & Hotel. We would like you to give us an opportunity to show you that you can enjoy completely at Gloria. Kind regards,

5 out of 5

Fab Hotel

Pros: So well run and loved the huge therapy pools, gym, yoga, massage. etc. The therapy pools were brilliant and we had great fun there.
Cons: Nothing!
Location: Quiet location, not much around, but you don't need anything. because it's all in hotel. Good variety of evening shows, after the kids shows.
Hotel was fantastic! went for a week B&B. The food was so great with such a wide variety, we upgraded to all inclusive. Very surprised that we could get Smirnoff vodka and not just the usual local vodka, as in most places all inclusive. The staff were brilliant and nothing was a problem. Lots of smiles and very friendly. The poolside was great, terrace with shade, just lovely. Lots to do in hotel, for adults and kids. Beach about a 10 minute walk. Never got there. :) Not much in San Agustin. Small shopping centre about 10 mins away, with a Spar and few shops and restaurants.Taxis very cheap to other bigger towns. All in all, it was a great holiday, Would go back and would highly recommend it.

Posted by , from Dublin on 18 Apr 2018

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Comment from Hotel Management

13 Jun 2018 by Yarinka Sefl Assistant Manager

Dear Helen, Thank you for your recent stay at Gloria Palace San Agustin Thalasso & Hotel****. We are glad to know that you enjoyed at the Hotel and that you recommend the food and animation team and programm. All the Gloria team would be glad to wellcome you soon. Best regards,

5 out of 5
chambre jamais nettoyé, l'aspirateur n'a jamais était fais pendent mon séjour et malgré les pourboires à la femme de chambre. au restaurant légumes toujours crus ( après réclamations le chef a amélioré la cuisson. rien a dire avec le personnel de la salle à manger très accueillant et serviable.

Posted by on 14 Oct 2019

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Comment from Hotel Management

16 Oct 2019 by Yarinka Sefl Directrice adjointe

Cher clients, Merci d'avoir choisi GLORIA Palace San Agustin Thalasso & Hotel****. Nous sommes ravis de lire que vous avez apprécié votre séjour chez nous, surtout du personnel de salle. Un grand merci aussi pour votre remarque sur le nettoyage et le légume au restaurant. Nous espérons avoir le plaisir de vous accueillir à nouveau au GLORIA. Les meilleurs saluts de Gran Canaria, Yarinka Sefl Gloria Thalasso & Hotel**** Directrice adjointe

3 out of 5
Die reception sind sehr freundlich, zimmer sind ok, am anfang die klima anlage ist nicht gut funktioniert. Sauberkeit ist ok am anfang, die 2 tag sind die balkon boden war nicht so sauber, glass zum wasser trinken war auch nicht sauber, nach mit reception gesprochen, hat sie danach gut geputz, wir haben eine schaum champagner bekomme nach dem reklamation. Nach 2 tag alles sind gut aber nacher hat die boden wieder nicht sauber. In der restaurant von hotel sind wir auch nicht umbeding zufrieden. Es ist schade, hotel ist eigentlich schön.

Posted by on 12 Oct 2019

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Comment from Hotel Management

15 Oct 2019 by Yarinka Sefl stellvertretende Direktorin

Liebe Gäste, vielen Dank für die Bewertung und Eindrücke über Ihr Erlebniss in Gloria Palace San Agustin Thalasso & Hotel****. Wir haben Ihre Kommentare an den entsprechenden Abteilungen weitergeleitet und bedauren sehr, dass wir Ihre Erwartungen komplett nicht erfüllen konntent. Wir bedanken uns nochmal recht herzlich und verbleiben mit einem freundlichem Gruss.

3 out of 5
Le personnel est très gentil et serviable et la propreté très bonne. Je n ai pas aimé la musique très forte jusqu’à minuit tous les soirs, 2 ou 3 animations par semaine aurait suffit. J’étais fatiguée en partant

Posted by on 31 Aug 2019

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Comment from Hotel Management

2 Sep 2019 by Yarinka Sefl Directrice adjointe

Chère Paula, Merci d'avoir choisi GLORIA Palace San Agustin Thalasso & Hotel****. Nous sommes ravis de lire que vous avez apprécié votre séjour chez nous et que vous avez été satisfaits du service proposé par notre personnel. Nous sommes désolés que vous n'avez pas bien dormi par rapport la musique. Votre remarque a été partagée avec l'ensemble des équipes pour l'améliorer. Dans l'attente de vous accueillir de nouveau au sein du GLORIA. Meilleures salutations,

Renovations + Closures

The following facilities will be closed from 01 May 2019 until 30 April 2020 (dates subject to change):

  • Spa

All-inclusive Details

All-inclusive room rates at Gloria Palace San Agustin Thalasso & Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included

Entertainment

  • On-site entertainment and activities

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities

  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • Off-site tours not included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Gloria Palace San Agustin Thalasso & Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Gloria Palace San Agustin Thalasso & Hotel, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. WiFi is free in public spaces. This eco-friendly hotel also offers a free kid's club, a kids' pool and outdoor tennis courts. Self parking is free. This 4-star San Bartolome de Tirajana hotel is smoke free.

  • 452 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 5 bars or lounges
  • Built in 1989
  • Bar by the pool
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Las Palmas (LPA-Gran Canaria) (28.6 km / 17.7 mi)
  • Property shuttles: Free area shuttle and beach shuttle
  • Parking: Free self parking

Room Amenities

Gloria Palace San Agustin Thalasso & Hotel offers 452 forms of air-conditioned accommodation with minibars and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Gorbea – Overlooking the ocean, this restaurant specialises in regional cuisine and only serves dinner.Guests can enjoy drinks at the bar.

On-site venue No. 2 – This buffet restaurant specialises in international cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 the outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Tennis lessons on site
  • Archery on site
  • Scuba diving nearby

Spa Services

Thalasso Gloria has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 15
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 11 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per day
  • In-room safe fee: EUR 2.50 per day
  • A facilities fee includes use of:

  • – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gloria Palace
  • Gloria Palace Hotel San Agustin
  • Gloria Palace San Agustin
  • Gloria Palace San Agustin Thalasso
  • Gloria Palace San Agustin Thalasso & Hotel
  • Gloria Palace Thalasso
  • Gloria Palace Thalasso & Hotel
  • Gloria Palace Thalasso Hotel San Agustin
  • Hotel Gloria Palace
  • San Agustin Gloria Palace
  • Gloria Palace San Agustin Thalasso Hotel
  • Gloria Palace Thalasso Hotel
  • Gloria Palace San Agustin Hotel San Agustin
  • Gloria Palace San Agustin Thalasso & Hotel Gran Canaria
  • Gloria San Agustin Thalasso &
  • Gloria Palace San Agustin Thalasso & Hotel Hotel

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Gloria Palace San Agustin Thalasso & Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.