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4.2 out of 5

"Aircon did not work. Had to use the supplied fan against the window to cool the room. Not ideal. " More

By a verified traveller on Wed 15 Sep 2021

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£68* Per night/room 31 Oct - 1 Nov

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the restaurant at DoubleTree by Hilton Stoke on Trent. During your stay, you'll be within walking distance of The Potteries Museum and Art Gallery. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 147 rooms over 4 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee makers
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Services include concierge services, a porter and luggage storage
  • On-site recreation includes a steam room and a sauna
  • Guests speak favourably about the helpful staff and the breakfast
  • Just a 2-minute drive from The Potteries Museum and Art Gallery and a few minutes from Regent Theatre

DoubleTree by Hilton Stoke on Trent ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Stoke on Trent

Everyone (11) Couples (1) Family (5)
4 out of 5
Aircon did not work. Had to use the supplied fan against the window to cool the room. Not ideal.

Posted by on 15 Sep 2021

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4 out of 5
Sofa bed was one of the worst ever. Basically a sheet over bare springs. Ended up sleeping on the sofa cushions.

Posted by on 29 Aug 2021

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5 out of 5
Pool wasn’t in use, apart from that it was a good hotel.

Posted by on 2 Jul 2021

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Comment from Hotel Management

15 Jul 2021 by Beth - Reservations

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Very nice hotel. We had a family room, the room was very clean. We loved the breakfast. We easy access to waterworld - only 2 mins walk. We had couple of issue - AC settings buttons had come off, so could adjust.The sink was blocked, water was flowing very slowly. There is work going on - so banging noises during the day time. The heating was turned off during the day time until 4pm!

Posted by , from Amersham on 24 Feb 2020

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5 out of 5
Beautiful hotel , stayed for 2nights for a friends wedding and it was fantastic

Posted by on 5 Feb 2020

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Comment from Hotel Management

6 Feb 2020 by Beth

Hello, Many thanks for your lovely feedback! Kind Regards Reservations

3 out of 5
Convenient, basic overnight accommodation but thats all. I wouldnt book again. Understaffed and staff not interested in caring for customers (with the exception of the breakfast manager). Bar tables left uncleared and food on the floor. Bathroom tired. Heating on all night.

Posted by on 24 Nov 2019

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5 out of 5
The hotel has been updated and the facilities were quite modern. Family room was spacious with safe, tea making facilities and iron available. Breakfast had variety of options and the of good quality. Kids loved the pancake making machine. Would highly recommend.

Posted by on 10 Sep 2019

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4 out of 5

Posted by on 27 Aug 2019

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5 out of 5

Posted by on 31 Jul 2019

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5 out of 5
Brilliant experience, we had a wonderful stay there.

Posted by , from Bristol on 4 Jul 2019

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About the DoubleTree by Hilton Stoke on Trent

Location Etruria Hall Festival Way, Stoke-on-Trent, England ST1 5BQ

Renovations + Closures

The property will be renovating from 4 May 2021 to 31 December 2021 (completion date subject to change). The following areas are affected:

  • Sauna
  • Selected guestrooms
  • Spa tub
  • Swimming pool

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. The business-friendly DoubleTree by Hilton Stoke on Trent also features spa services, a garden, and concierge services. Parking is available for a fee. This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Stoke-On-Trent Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Stoke on Trent offers 147 forms of accommodation with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:30 AM to 11:00 AM.

DoubleTree by Hilton Stoke on Trent has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include sports massages, Swedish massages, facials and body treatments.

  • Swedish massage
  • Number of treatment rooms 3
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place and guests are provided with hand sanitiser.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 5.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Stoke-on-Trent Moat House Hotel
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Moat House
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Plus Hanley Moat House
  • DoubleTree by Hilton Stoke on Trent Hotel
  • DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
  • DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
  • Best Western Plus Stoke on Trent Hanley Moat House Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.