"Toilet leaking, bad small from the drain in the shower " More
28 Mar 2020 by Óscar Sepulveda Director THB Flora ***
Dear Guest, Thank you for your time to post a review about your recent stay with us. We are very glad to know that your stay at our hotel has been enjoyable. We appreciate the wonderful mentions of our services and facilities. We regret to hear about the inconvenient with the wait service, we will ensure to address this with the appropriate department and make the proper corrections. We look forward to welcoming you again at our hotel in the near future. Please do not hesitate to contact us should you require any further assistance. Warm greetings from all of our resort staff, Guest service department
3 Feb 2020 by Óscar S. Director THB Flora***
Dear guest, All the hotel staff appreciate your comment, it is our best daily motivation. Greetings
30 Dec 2019 by Óscar S. Director THB Flora***
Dear Guest, we are really thankful for your wonderful review and for having chosen our facilities to enjoy of your holidays at Puerto del Carmen. It is very pleasant to know that you liked our all inclusive option and you enjoyed all our bars and services, because this is our main aim, that our guests are glad with the services of our facilities. We are looking forward to welcoming you at Hotel THB Flora. Greetings from Lanzarote.
15 Sep 2019 by Óscar S. Director THB Flora***
Estimado Huésped le damos las gracias por su comentario. Un saludo
4 Sep 2019 by Óscar S. Director THB Flora
Dear Guest, First of all I wanted to thank you for taking the time to leave your opinion and for choosing THB Flora for your holidays in Lanzarote. I am very happy to know that you enjoyed your holidays, I would like to remember that our guests opinions are very important for us as it helps us to improve our services. With kind regards,
31 Jul 2019 by Óscar S. Director THB Flora***
Dear Guest, On behalf of the Management and all the staff, we would like to thank you for all your nice comments about this hotel and our service. We are glad to know that you spent a pleasant holiday and it would be an honor for us to be able to welcoming you again in the near future. Once again, thank you for sharing a review and for your kind words commending THB Flora***. Yours sincerely,
14 Jun 2019 by Óscar S. Director THB Flora***
Dear Guest, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the THB Flora Hotel for your holidays in Lanzarote. I am very happy to know that we could meet your expectations and that you could enjoy your stay in our hotel. We all do hope to welcome you back soon again for another fantastic stay! With kind regards
22 May 2019 by Óscar S. Director THB Flora***
Dear Guest, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the THB Flora Hotel for your holidays in Lanzarote. I am very happy to know that we could meet your expectations and that you could enjoy your stay in our hotel. We all do hope to welcome you back soon again for another fantastic stay! With kind regards,
24 Apr 2019 by Óscar S. Director THB Flora***
Dear Guest, Thank you for leaving us your kind review. We are thrilled to hear that you have had a wonderful time with us. We could not be more grateful for such a great review. We will ensure to congratulate everyone in our team for their endless efforts to assure that you make the most of your vacation at our resort. We look forward welcoming you back in the near future. Please do not hesitate to contact us for any assistance. Sunny greetings from Lanzarote,
All-inclusive room rates at THB Flora Aparthotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at THB Flora Aparthotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. THB Flora Aparthotel offers its guests a complimentary water park, 2 outdoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A kids' pool, spa services, and a terrace are also featured at the family-friendly THB Flora Aparthotel. A complete renovation of THB Flora Aparthotel was completed in January 2019. Smoking is allowed in designated areas at this Mediterranean Tías hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
THB Flora Aparthotel offers 205 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2019.
THB Flora Aparthotel has a restaurant on site.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Drinks are not included in half board and breakfast rates.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.