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4.2 out of 5

"Very peacefully quiet and no stress to find a place around the pool. Wonderful friendly staff eg Diana, Konte, Eli and Dahlia and so many others. " More

By a verified traveller on Sun 16 Apr 2023

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Standard Double Room, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£201* Per night/room 3 Jul - 4 Jul

Suite (Swim Up) (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Front Ocean View) (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Ocean View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Secrets Lanzarote Resort & Spa – Adults only (+18). During your stay, you'll be close to Puerto del Carmen Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at World Café, one of the property's 6 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body treatments, body scrubs or facials at Secrets Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 8 minutes by car from Fariones Sports Center and 8 minutes from Timanfaya Sub
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Secrets Lanzarote Resort & Spa – Adults only (+18) ratings based on 61 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets Lanzarote Resort & Spa – Adults only (+18)

Everyone (17) Couples (30) Family (5) Other (2) Friends (3)
5 out of 5
Very peacefully quiet and no stress to find a place around the pool. Wonderful friendly staff eg Diana, Konte, Eli and Dahlia and so many others.

Posted by on 16 Apr 2023

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Comment from Hotel Management

17 Apr 2023 by Guest Experience Manager

Dear Sean,Certainly, we very much appreciated and loved all your comments. We would delight in looking after you once again and helping you live even more special moments with us all at Secrets Lanzarote Resort & Spa.It gives great pleasure to know that you were impressed by our service and that you appreciated the hard work of our staff with your special mentions to Diana, Konte, Eli, Marcos & Dahlia.Your personal experience is everything and we would hope to offer many more lovely memories to reflect on. We hope to welcome you again in the not too distant future. Do contact us ahead of your next visit.My greatest thanks and sincere best wishes,Chloé BinhamGuest Experience Manager

5 out of 5

Posted by on 19 Mar 2020

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1 out of 5
Not enough sun beds. Guests were leaving towels for many hours without using the beds. Reception encouraged vigilante action by guests by tellingly them to ignore the towels and use whatever beds you like. It was mayhem. I left two days early.

Posted by on 14 Sep 2019

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Comment from Hotel Management

20 Sep 2019 by Guest Experience Manager

Dear Sir, Guests are not encouraged to "invade other guests space or to occupy their sunbeds" this was an isolated incident due to an altercation with other guests as the reserved sunbeds which were left unused were occupied by other guests. This is an unfortunate incident and is the reason behind the 1 star commentary and use of "vigilante culture". An immediate alternative was sought by myself personally once we were made aware of the issue and sunbeds were provided. Regards, Chloé Binham

3 out of 5
Hotel was very nice, but they messed up our check in. They couldn't find my booking and one member of staff took my mobile phone with lots of personal information on away from me for 5 minutes into a back room to try to sort things out. They then gave us a room upgrade for the mistake which initially tried to charge us for, then eventually gave it for free, However when we got to the room and walked in, another guest was already staying there! Eventually we got a new room, but the whole process took around half an hour. After that, our stay was good.

Posted by on 7 Jul 2019

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Comment from Hotel Management

23 Jul 2019 by Guest Experience Manager

Dear Sir / Madam, First of all, I would like to thank you for taking the time in sharing your experience regarding your last stay with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your comments about the hotel and some of the details of our team´s service. I can assure you that this was an isolated incident, and I would like to apologize for this unusual accumulations of shortcomings. Of course, I have personally followed up on these issues, and we are taking the necessary measures to do an internal follow up with our staff to ensure that issues such as you have mentioned do not happen in the future. We are glad to hear that you had a lovely stay once the issues were resolved. It would be our pleasure to welcome you again in the not too distant future. Please do not hesitate to contact us prior to your next visit. Best regards, Chloé Binham Guest Experience Manager

5 out of 5
Regular visitors... Big hotel. But surprisingly quiet

Posted by , from Paul on 14 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Guest Experience

Dear P, Thank you for choosing the Hesperia Lanzarote once again! We hope to see you again soon. Kindest Regards, Guest Experience Team

3 out of 5
Hotel very dated , poor Luke warm food for buffet. Extortionate charge for spa more 3 star than 5 Staff seem disengaged with guests and unhappy

Posted by , from United Kingdom on 11 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Guest Experience

Dear Steve, We are sorry for the perception you had with the stay in the Hesperia Lanzarote. All the prices, rates and services can always be enquired through our email address, as well as through the message center of Expedia. We are sorry to read of your surprise for the prices of the SPA. Your observations about the service of our staff will be delivered with no hesitation. We always strive in order to bring the excellent service our guests are used to, and when it comes to a complaint like yours, we feel sorry for it. Our guests' feedback is the most important feature of our job, and we will surely take it into account for the near future. Hoping to see you once again soon, we wish you a lovely day. Sunny Regards from Lanzarote, Guest Experience Team

4 out of 5
This is a beautiful hotel and I wish my holiday would have been longer to really enjoy all the amenities that come with it.

Posted by , from London on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Guest Experience

Dear Lenka, Thank you for choosing the Hotel Hesperia Lanzarote and for leaving us your lovely opinion. We are glad that you enjoyed your stay with us! We hope to see you again soon. Do not hesitate to contact us for any information you may need for your next stay. Kind regards, Guest Experience Department

4 out of 5
Hesperia is a beautiful hotel will every amenity you could ever need. We went for a b&b option and a standard room. I was a little disappointed at the room and would go for superior next time. Staff were so lovely and helpful. Food and beverages expensive and the spa was also costly but booked out. Pools were fab and breakfast was amazing. Had a great stay and would definitely return to the Hesperia.

Posted by , from Dublin on 22 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Guest Experience

Dear Avril, Thank you for choosing the Hesperia Lanzarote for your holidays in the island! It is a pleasure knowing that you enjoyed your stay. On the ohter hand, we are sorry to hear that the standard room and the prices were not as expected. We hope this had not affect your holidays negatively. We would be more than happy to welcoming you again and make your stay an excellent one! Kind regards, Guest Experience Department

5 out of 5

Posted by on 21 Sep 2018

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Comment from Hotel Management

22 Sep 2018 by Guest Experience

Dear Guest, Thank you for your excellent opinion. We would be more than glad to having you here once again soon. Kindest Regards, Guest Experience Team

5 out of 5

Exc hotel

Basically a good large hotel.. Pleasant and gen quiet. O ly criticism is the wi fi. Very frustrating..

Posted by , from UK and Ireland on 23 Jan 2017

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Comment from Hotel Management

19 Mar 2017 by Pablo Rey GM

Dear Guest, Thank you for having chosen the Hesperia Lanzarote Hotel 5* for your vacation in this beautiful island. We are already work to make sure the wi-fi is improved as soon as possible, and I hope this did not ruin your stay! We hope to see you again! Best Regards, Pablo Rey General Manager

About the Secrets Lanzarote Resort & Spa – Adults only (+18)

Location Urbanizacion Cortijo Viejo, Yaiza, Lanzarote 35570

All-inclusive Details

All-inclusive room rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Snorkelling
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available drinks included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkelling not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Minibar drinks - restrictions apply
  • Service charge not included
  • Surcharge for premium food items
  • Minibar (all drinks included)
  • Onsite live performances included
  • Theme parties included

Property Features

Some rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Secrets Lanzarote Resort & Spa – Adults only (+18) offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 23003 square feet (2137 square metres) and includes a conference centre. A fitness centre, spa services, and a library are also featured at the luxury Secrets Lanzarote Resort & Spa – Adults only (+18). Self parking is free. A complete renovation of Secrets Lanzarote Resort & Spa – Adults only (+18) was completed in 2019. This 5-star Yaiza hotel is smoke free.

  • 335 guestrooms or units
  • 8 levels
  • 2 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 23003 sq ft of conference space
  • 2137 sq. m of conference space
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Secrets Lanzarote Resort & Spa – Adults only (+18) offers 335 air-conditioned accommodations with minibars and espresso makers. 65-inch Smart televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Espresso maker
  • Electric kettle
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

World Café – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Barefoot Grill – This bistro specialises in Mediterranean cuisine and only serves lunch. Reservations are required. Open daily.

Portofino - Italian – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Gohan - Sushi Bar – This restaurant only serves dinner. Reservations are required. Open daily.

Bluewater Grill – This restaurant only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing nearby
  • Horse riding nearby
  • Boat tours nearby
  • Marina nearby
  • Bicycle rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Water sports equipment
  • Scooter/moped rentals nearby

Spa Services

Secrets Spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's restaurants are open seasonally.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hesperia Lanzarote Hotel Yaiza
  • Hesperia Lanzarote Yaiza
  • Hotel Hesperia Lanzarote - Adults Only Hotel Yaiza
  • Hotel Hesperia Lanzarote - Adults Only Hotel
  • Hotel Hesperia Lanzarote - Adults Only Yaiza
  • Hesperia Lanzarote
  • Hesperia Lanzarote Yaiza

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.