"Upon arrival we were allocated a very small room with view over the car park. I complained loudly and were told to come back next day and speak to the ... " More
12 May 2020 by Online Reputation Manager
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke von Ihrem Aufenthalt mitzuteilen. Es ist sehr bedauerlich, dass trotz unserer Bemühungen, jedem einzelnen Gast einen wunderschönen Urlaub zu ermöglichen, der Aufenthalt in unserem Hotel nicht in allen Bereichen Ihren Erwartungen entsprach. Wir hätten uns gewünscht, über Ihre Anliegen vor Ort informiert zu werden, um Ihnen sofort helfen zu können und uns wo immer möglich zu verbessern. Wir hoffen, Sie in naher Zukunft für eine positivere Erfahrung wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Hotel Riu Buena Vista Online Reputation Manager
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Hotel Riu Buenavista – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Riu Buenavista – All Inclusive offers its guests 4 outdoor swimming pools, a waterslide, a fitness centre, and a children's pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. A terrace, a free kid's club, and multilingual staff are also featured at the family-friendly Hotel Riu Buenavista – All Inclusive. A complete renovation of Hotel Riu Buenavista – All Inclusive was completed in October 2020. This 4-star Adeje property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Riu Buenavista – All Inclusive offers 542 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Yaiza – This buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Mandalay – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Dolce Vita – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Atlantico – This poolside theme restaurant serves lunch and dinner. Reservations are required. Open daily.
Pepe's Food – On-site brasserie. Open daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities. Individually wrapped food options are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Covid-19 Health Protocol (RIU) guidelines.
Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
