21 Oct 2019 by Lorena Madurga
Dear Guest, Thank you very much for rating your stay with us with a positive 5 out of 5. We are delighted to read that your stay was perfect. Wishing you a lovely day, Lorena Madurga Front Office and Public Relations Manager
24 Oct 2018 by gemma
Dear Guest, We all are absolutely thrilled with your very kind words and your high score. We feel proud when our guests express their gratitude and your compliments have exceeded our expectations. We thank you for considering the Pestana Arena Barcelona a Hotel to stay and we will be waiting for you to come back! With best regards, Gemma Ramon Front Desk Manager & Public Relations
27 Feb 2018 by gemma
Dear Guest, Firstly I would like to thank you for choosing to stay at the Pestana Arena Barcelona, and for taking the time to post such a nice review regarding your experience with us. I am thrilled to read that we met your expectations. I really appreciate your comments regarding our property location, near the shopping center Arenas and Montjuic Fountains. Thank you again for your time and we will be pleased to welcome you back very soon. Gemma Ramon Front Desk Manager & Public Relations
4 Oct 2017 by gemma
Dear Guest, Thank you very much for taking such time to share your feedback. It makes us so happy to read we meet your expectations. Thank you once again for taking the time to share your experience and we look forward to welcoming you back with us soon. Yours sincerely, Gemma Ramon Front Desk Manager & Public Relations
22 Jan 2024 by Ana Cabrera - Assistant Manager
Dear Mrs Petra, On behalf of our entire team at Pestana Arena Barcelona, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Arena Barcelona.Best regards,
6 Feb 2023 by Ana Cabrera - Director of Sales
Dear Mr. Luan We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests.We would like to apologize for any inconvenience caused during your stay. Unfortunately, when the hotel is fully booked, late checkouts cannot be confirmed to allow housekeeping a reasonable amount of time to get rooms spotless before new guests arrive. That could have been the reason for the room service misunderstanding as well, I'm afraid. Once the official check-out time had passed by more than an hour, knowing that late check-out could not be arranged today, they entered the room without taking into account the Do Not Disturb sign because it usually happens that guests leave it hanging on the door, even when they have finally left the room.We do regret the incident. We have already spoken with the team and we are working together to avoid any future misunderstandings. We hope, however, that your experience has been positive. Thanks for being with us! We hope to see you again very soon. Sincerely,
14 Nov 2022 by Ana Cabrera - Directrice des ventes
Cher Monsieur Stéphane, Merci d’avoir pris le temps de nous donner votre avis concernant Pestana Arena Barcelona. Votre opinion est cruciale pour nous aider à améliorer la manière dont nous travaillons.Nous souhaitons vous présenter nos sincères excuses pour ne pas avoir répondu pleinement à vos attentes et pour les éventuels désagréments que cela a pu causer.Nous avons partagé vos commentaires avec nos équipes afin de nous assurer que des améliorations seront apportées.Nous souhaitons vous remercier de votre séjour à Pestana Arena Barcelona. Nous espérons que cette expérience n’a pas terni l’image de notre hôtel de manière durable. Nous serions très heureux de la faire changer lors de prochains séjours.Cordialement,
Pestana Arena Barcelona offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include 2 meeting rooms and limo/town car service. A terrace, tour or ticket assistance, and vending machine are also featured at the business-friendly Pestana Arena Barcelona. For a fee, parking is available. This 4-star Barcelona hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Pestana Arena Barcelona offers 84 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 40-inch LED televisions come with premium satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers. This Barcelona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.
Pestana Arena Barcelona has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
