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4.3 out of 5

"We have rented a ocean view suite. We have arrived early and managed to checkin before normal check-in time. Staff were very friendly and very helpful ... " More

By a verified traveller on Sun 22 Oct 2017

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Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£54* Per night/room 1 Sep - 2 Sep

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Sea View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Double Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Double Beds, Pool View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Emporio Cancun's beach location. During your stay, you're just a quick walk from Maya Cancun Museum. Features include free WiFi in public areas, plus 3 outdoor pools and 2 restaurants. Built in 1983, this 3.5-star resort has 443 rooms over 9 floors. All rooms offer free WiFi and coffee makers.

  • Air-conditioned rooms with coffee/tea makers, phones and hairdryers
  • Free WiFi
  • Enjoy international cuisine with ocean views at Condimento Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Services include free food shopping service, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and a playground
  • Guests speak favourably about the helpful staff and the value of their stay
  • Just a 3-minute walk from Maya Cancun Museum and a 2-minute drive from Aquaworld

Emporio Cancun ratings based on 7 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emporio Cancun

Everyone (5) Couples (1)
5 out of 5

Nice hotel with excellent views

We have rented a ocean view suite. We have arrived early and managed to checkin before normal check-in time. Staff were very friendly and very helpful. Pools, restaurants and rooms were well maintained. Especially, the ocean view was excellent. Having coffee while watching the sunrise over the sea, was superb. Overall its very nice hotel. I would definitely recommend it to friends. -K

Posted by , from London, UK on 22 Oct 2017

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3 out of 5
Ravintola on liian pieni, huoneessa käyty luvatta tutkimassa matkatavaroita.

Posted by on 10 Feb 2020

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5 out of 5
Very friendly and correct staff. Wonderful location.

Posted by , from Bonn on 29 Oct 2018

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4 out of 5
Pros: Frühstücksbuffet
Cons: Schulung Service-Personal
Hatten eine tolle Woche in Cancun! Hotel hat für unsere Bedürfnisse gepasst.

Posted by on 25 Apr 2018

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5 out of 5

Plage privée

Très bien mais chambres mal insonorisées si on doit trouver un défaut. Mer dangereuse pour enfants en bas âge mais bien surveillé.

Posted by , from saint orens de gameville on 20 Feb 2018

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4 out of 5

Schönes Strandhotel

Pros: Die Pool- und Strandanlage war super. Man kann bequem die Badetücher unten beim Pool abholen und wieder zurückbringen. Es gibt Musik und Volleyball :)
Cons: Fürs Frühstück mussten wir ziemlich lange anstehen und das System wies funktioniert und wer an der Reihe war, war nicht so klar.
Location: Das Hotel ist etwa 10Min mit dem Bus vom Zentrum entfernt. Die Busse fahren 24h. Auf dem Weg zum Zentrum gibts viele Restaurants und Shoppingmalls.
Das Hotel ist schön und direkt am Strand. Schöne Poolanlage und alles hat gepasst. Einizig das Essen im Hotel fand ich nicht gut. Alles sehr ölig und schmeckt nich sehr frisch. Wir sind meist auswärts essen gegangen. Da gibt es super Möglichkeiten in der Nähe und alles mit dem Bus gut erreichbar. Ich würde nochmals in dieses Hotel gehen, einfach nicht dort essen. Aber machen wir sowieso meinstens so, dass wir auswärts essen. Dann trifft man noch andere Menschen an :)

Posted by , from Zurich, Switzerland on 20 Nov 2017

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4 out of 5

Sauber und Modern eingerichtet

Pros: Lage war perfekt und alles war sehr sauber
Cons: Das Essen und Wäsche-Service im Hotel sind sehr teuer
Location: Mit dem Bus kann man günstig überall hinfahren.
Das Hotel und die Einrichtung war sehr schön aber die Preise fürs Essen im Hotel-Restaurant und Wäsche-Service ist übertrieben hoch! Also lieber auswärts essen.

Posted by , from Zürich on 15 Sep 2017

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All-inclusive Details

  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Taxes included
  • Buffet and à la carte dining
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Room service not included
  • Premium food items not included

Property Features

Emporio Cancun offers its guests 3 the outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this resort measures 8288 square feet (770 square metres) and includes conference rooms. Tour or ticket assistance, gift shops/news stands, and a garden are also featured at Emporio Cancun. This 3.5-star Cancun resort is smoke free.

  • 443 guestrooms or units
  • 9 levels
  • 12 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 8288 sq ft of conference space
  • 770 sq. m of conference space
  • Built in 1983
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Food/drink service (free)
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -3
  • Free WiFi
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.4 km / 10.8 mi)

Room Amenities

Emporio Cancun offers 443 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.

Condimento Restaurant – Overlooking the ocean and pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Nearby Activities

3 the outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Emporio Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Contactless check-out is available

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18 for adults and USD 10 for children (approximately)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Emporio
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun

You should know

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.