89.0% Based on 8411 reviews TripAdvisor traveller rating 4.5 out of 5

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Iberostar Tucan All inclusive. During your stay, you'll be close to Playa del Carmen Maritime Terminal. You'll find features such as free WiFi in public areas and free self-parking, plus 4 outdoor pools. This 3.5-star resort has 350 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, balconies and flat-screen TVs
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine at Bonsai, one of the property's 5 restaurants and 5 bars/lounges
  • Take a swim in the outdoor pool
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a fitness centre and a sauna
  • Guests speak favourably about the family-friendly amenities and the proximity to shopping
  • Just a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida

Standard Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£227* Per night/room 1 Sep - 2 Sep

Superior Double Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Double Room (Star Prestige)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite Ocean Front Beach Access

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Double Near Pool

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Ocean Front Superior Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend out of 8411 reviews

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All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorised water sports included
  • Snorkelling included

Property Features

Iberostar Tucan All inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Iberostar Tucan All inclusive offers its guests 4 the outdoor swimming pools, an outdoor pool, a sauna, and a fitness centre. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. A kid's pool, spa services, and a free kid's club are also featured at the luxury Iberostar Tucan All inclusive. Self parking is free. This 3.5-star Playa del Carmen resort is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Dining venue
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • On-site shopping
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -4
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.9 km / 37.8 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Tucan All inclusive offers 350 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Bathrooms are partially open
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner.Reservations are required.

Mare Nostrum – This restaurant specialises in seafood and only serves dinner. Reservations are required. Open daily.

Uxmal Restaurante – This steakhouse only serves dinner. Reservations are required. Open daily.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 the outdoor swimming pools are on site along with an outdoor pool. In addition to a kid's pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

  • Outdoor treatment areas
  • Body treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Hotel Names

  • Iberostar Tucan
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.