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5.0 out of 5

"I've been to some beautiful places in my time, but this hotel was on a whole new level, i cannot put into words how amazing everything was. It was tha ... " More

By Sarah C. on Thu 07 Jan 2016

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Hotel Description

Our customers tell us that they can't get enough of the restaurant at Hard Rock Hotel Cancun - All Inclusive. During your stay, you're just a quick walk from Aquaworld. Features include free breakfast, free WiFi in public areas and free valet parking. This 4.5-star hotel has 601 rooms over 12 floors. Enjoy your stay with amenities like free WiFi and a private spa tub in each room.

  • Air-conditioned rooms with private hot tubs, free minibar items and balconies
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at The Market, one of the property's 6 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with massages, manicures and pedicures or body treatments at The Rock Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a health club and a playground
  • Guests speak favourably about the location and the helpful staff
  • 9 minutes by foot from Aquaworld and a 2-minute drive from Cancun Interactive Aquarium
  • Airport shuttle service available for a fee

Deluxe Gold two double beds, lagoon view

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£253* Per night/room 4 Jul - 5 Jul

Deluxe Diamond, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Platinum, two double beds, ocean view

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Rock Suite Platinum 2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed (GOLD-PURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Suite Platinum, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel Cancun - All Inclusive ratings based on 4 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (1) Couples (1) Friends (2)
5 out of 5

The best trip!!!!!!!!!

I've been to some beautiful places in my time, but this hotel was on a whole new level, i cannot put into words how amazing everything was. It was that amazing me and partner are going back for longer this year! i recommend this place to anyone!

Posted by on 7 Jan 2016

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5 out of 5

Fantastic!

Everyone is so friendly and so helpful and I had the best birthday ever!

Posted by on 8 Sep 2015

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5 out of 5
Palvelu oli todella hyvää ja henkilökunta ystävällistä! Hotelli oli siisti ja aurinkotuoleja riitti vaikka et mennyt altaalle ihan aamusta! Pienenä miinuksena oli, että palvelija kävivät huoneessa tai koputtamassa ovelle useasti päivässä ja kyselemässä oliko jo siivottu tai toivat pyyhkeitä ynm tarvikkeita! Välillä kävimme ottamassa päiväunia, niin sillävälillä saattoi joku käydä koputtamassa useaan kertaan! Lisäksi äänentoisto oli aika kovalla ja kuului liian kovaa huoneeseen allasalueelta! Mutta näistä huolimatta hotellia voi suositella!

Posted by , from Jyväskylä on 30 Apr 2019

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Comment from Hotel Management

4 May 2019 by Francisco García General Manager Hard Rock Cancun

Hello Mane, Thank you for sharing your experience with us, we truly appreciate the feedback rest assure we will work with the corresponding departments to improve our service. I hope we can have the opportunity to host you again very soon. Best regards,

5 out of 5

Fableux séjour entre deux amies

Tout était parfait, la qualité de l'hôtel, l'amabilité des gens. Rien à redire, nous avons passer des vacances de rêves et pensons déjà à y retourner au plus vite.

Posted by on 22 Apr 2016

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About the Hard Rock Hotel Cancun - All Inclusive

Location Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities

  • Aerobics classes/lessons included
  • Taxes included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • Additional gratuities accepted
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included

Property Features

Some rates at Hard Rock Hotel Cancun - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as the free kids' club and the outdoor pool. Free breakfast is served daily. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a kids' pool, a health club and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 16408 sq ft of conference space
  • 1524 sq. m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Cancun - All Inclusive offers 601 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.

The Market – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Frida – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.

Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.

Zen – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Ipanema – This steakhouse specialises in international cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 3
  • Property confirms they are implementing guest safety measures
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.