4 May 2019 by Francisco García General Manager Hard Rock Cancun
Hello Mane, Thank you for sharing your experience with us, we truly appreciate the feedback rest assure we will work with the corresponding departments to improve our service. I hope we can have the opportunity to host you again very soon. Best regards,
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as the free kids' club and the outdoor pool. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Pizzeto – This poolside family restaurant specialises in pizza and serves lunch and dinner.
Frida – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Ciao – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.
Zen – Overlooking the garden, this theme restaurant specialises in Asian cuisine and serves breakfast and dinner. Open daily.
Toro – Overlooking the ocean and garden, this steakhouse only serves dinner. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor tennis court and a health club are featured at the property. An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; reservations are required for some on-site facilities. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.