17 Feb 2020 by Hotel Casa Maya
Hello Marie-Josee, thanks for taking the time to write us a review.
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Cool off in one of the 2 outdoor swimming pools at Hotel Casa Maya, and enjoy amenities such as the marina and the water park (surcharge). There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A beach bar, and A poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a children's pool, a health club and a garden. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Casa Maya offers 321 accommodations with minibars and a safe. Beds feature down duvets. Microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 32-inch Flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:30 AM.
La Veranda – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Las Brisas – This restaurant specialises in international cuisine and serves lunch and dinner.
A complimentary food shopping service is offered and room service (during limited hours) is available.
A marina, a health club and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool.
Guests aged under 18 years old are not allowed in the fitness facility or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Hotel Casa Maya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
