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"Great stay , location remote , area but idea for m25 and A13 access. " More

By a verified traveller on Sun 26 Nov 2023

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Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£37* Per night/room 7 Jul - 8 Jul

Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Ibis London Thurrock M25's good location gets good marks from our customers. During your stay, you'll be within walking distance of Lakeside Shopping Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • Guests speak favourably about the location and the overall condition of the property
  • Just a 3-minute drive from Lakeside Shopping Centre and 11 minutes from Orchard Theatre
  • Pets welcome for a fee

ibis London Thurrock M25 ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ibis London Thurrock M25

Everyone (10) Couples (2) Family (1)
5 out of 5

Posted by on 21 Dec 2023

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5 out of 5
Great stay , location remote , area but idea for m25 and A13 access.

Posted by on 26 Nov 2023

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Comment from Hotel Management

14 Dec 2023 by Asta Povilaityte - Assistant General Manager

Dear Sean, It's wonderful to hear that you had a great stay with us! Thank you for highlighting the convenience of our location in terms of accessing the M25 and A13. While the area might be remote, we're delighted that our proximity to these major routes served you well. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!

1 out of 5
The hotel was so filthy, it smelt so bad. I requested a refund straight away but they refused and offered a new room in the opposite building. We did not stay the night, it was a total waste of money.

Posted by on 10 Sep 2023

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Comment from Hotel Management

12 Nov 2023 by Asta Povilaityte - Assistant General Manager

Dear Abul, Thank you for your feedback. I understand that we have found a solution by offering a new room in the opposite building. However, it's truly regrettable that the first room did not meet your expectations. I sincerely apologize for the unacceptable experience you encountered during your stay at our hotel. It is disheartening to learn about the issues you faced with cleanliness and unpleasant odors. Please know that this does not align with our standards, and I am genuinely sorry for the inconvenience caused.Once again, I apologize for the disappointment you experienced, and I hope to have the opportunity to better serve you in the future. Sincerely,

5 out of 5

Posted by on 22 Jul 2023

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4 out of 5
Very clean and room is spacious

Posted by on 26 Oct 2022

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1 out of 5
We getting there in the evening the room was dirty and stink

Posted by on 25 Jun 2021

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2 out of 5

Posted by on 8 Apr 2019

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2 out of 5

Posted by on 15 Feb 2019

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5 out of 5
It would be nice if nearly to centre of Town. Good breakfast. Staff very friendly

Posted by on 9 Jan 2019

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3 out of 5
Staff can’t be bothered at the bar. Freezing cold rooms

Posted by on 3 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by James

Thank you Mr for your feedback. Please accept our sincerest apologies that the level of service provided did not meet your expectations. We hope you will give us another opportunity to better serve you in the future.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Ibis London Thurrock M25 also features a terrace, dry cleaning/laundry services, and a front desk safe.

  • 168 guestrooms or units
  • 5 levels
  • 2 buildings
  • Built in 1998
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Lift
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Purfleet Station (2.8 km / 1.7 mi)

Room Amenities

Ibis London Thurrock M25 offers 168 air-conditioned accommodations with a safe and free newspapers. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.

Ibis London Thurrock M25 has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per stay.

Pet Policy

  • Pets: GBP 10 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Caters to LGBTQ guests
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.00 per person
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis London Thurrock M25 Hotel
  • ibis London M25 Hotel
  • ibis London M25 Hotel Thurrock
  • ibis London Thurrock M25
  • ibis Thurrock M25
  • London Thurrock M25
  • ibis London M25
  • ibis London Thurrock M25 Hotel
  • ibis London Thurrock M25 Grays
  • ibis London Thurrock M25 Hotel Grays

You should know

  • This hotel caters to LGBTQ+ guests.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.