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"Comfortable and spacious room. Staff were generally friendly and efficient. Pool facilities were good. More variety at breakfast would’ve been appreci ... " More

By a verified traveller on Tue 27 Oct 2020

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Classic Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£72* Per night/room 25 Apr - 26 Apr

VIQ Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

VIQ Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Dunston Hall gets good marks from our customers. During your stay, you'll be close to Norwich Theatre Royal. Features include free WiFi in public areas, plus 2 bars and a full-service spa. Built in 1859, this 4-star hotel has 166 rooms over 4 floors. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer separate sitting areas, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy a bite to eat at The Brasserie Restaurant, a brasserie with garden views
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with body wraps, facials or body scrubs at Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a golf course, a health club and golf lessons
  • Guests speak favourably about the breakfast and the helpful staff
  • Just a 4-minute drive from High Ash Farm and 7 minutes from Norwich Theatre Royal

Dunston Hall ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dunston Hall

Everyone (11) Couples (2) Family (1)
4 out of 5
Comfortable and spacious room. Staff were generally friendly and efficient. Pool facilities were good. More variety at breakfast would’ve been appreciated.

Posted by , from Cheltenham on 27 Oct 2020

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Comment from Hotel Management

30 Oct 2020 by David

Thank you Andrew for your review following your visit to Dunston Hall. I was pleased to read you enjoyed your time with us and we look forward to welcoming you back. Kind regards David Graham General Manager

4 out of 5
The whole property is in need of redecoration and new carpets. The dinner and breakfast were very good. The room was functional but needed an update

Posted by , from Berkshire on 18 Oct 2020

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Comment from Hotel Management

19 Oct 2020 by David

Thank you TE for your review following your visit to the hotel. I am pleased to inform you that the hotel is due to be refurbished so the points you raised about needing an update will be addressed. We look forward to welcoming you back. Kind regards David Graham General Manager

2 out of 5
Room in need of reburishment. Stayed in room 510. Windows moldy. Fan in bedroom.didnt work. No fridge. Very hot room. Bathroom was clean

Posted by on 28 Jul 2020

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Comment from Hotel Management

28 Jul 2020 by David Graham

Many thanks for your review, I was sorry to read you had not enjoyed your stay with us. I have asked housekeeping to review the room quality.

2 out of 5
Nice old property & had a pleasing look, however carpets were well worn, no air conditioning. Room had a massive cobweb & lamps were dusty

Posted by on 2 Sep 2019

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Comment from Hotel Management

2 Sep 2019 by Joanne

Dear Sir/Madam Thank you for your review following your visit to the hotel. It was disappointing to read your comments but hope we have the opportunity to welcome you back. Kind regards Joanne Mason Hotel Administrator

5 out of 5

Posted by on 23 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Joanne

Dear Sir/Madam Thank you for your review following your visit to Dunston Hall. I was delighted to read you rated us 5 stars and we look forward to welcoming you back. Kind regards Joanne Mason Hotel Administrator

5 out of 5

Posted by on 21 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by Joanne

Dear Sir/Madam Thank you for your review following your visit to Dunston Hall. I was delighted to read you rated us 5 out of 5 and we look forward to welcoming you back. Kind regards Joanne Mason Hotel Administrator

5 out of 5
Great place to unwind....we will be back this place has a big car park....lots of history in the area

Posted by on 3 Mar 2019

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Comment from Hotel Management

5 Mar 2019 by Joanne

Dear Sir/Madam Thank you for your review following your visit to Dunston Hall. I was delighted to read you thoroughly enjoyed your time with us and we look forward to welcoming you back. Kind regards Joanne Mason Hotel Administrator

4 out of 5
Beautiful grounds and friendly staff. Room was wonderfully cool in 32 degree heat. Bed & pillows very comfortable. Decor a little tired but overall a very comfortable hotel.

Posted by on 27 Jul 2018

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Comment from Hotel Management

30 Jul 2018 by Joanne

Dear Sir/Madam Thank you for taking the time to review your stay at Dunston Hall. I was pleased to read you enjoyed your stay with us and we look forward to welcoming you back. Kind regards Joanne Mason Hotel Administrator

4 out of 5

Nice hotel, tired in parts.

We stayed here for a Christmas party night. First impressions is a luxiourious hotel. Reception staff were friendly & helpful. Decor is shabby in parts, rooms were spacious & clean. Again, shabby in parts. Great choice at breakfast, waiting staff very attentive. Overall a nice stay.

Posted by , from Norfolk on 29 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by Joanne

Thank you Annie for your review following your visit to Dunston Hall. I was pleased to read that with the exception of the hotel being shabby in parts you enjoyed your stay and we look forward to welcoming you back in the future. Kind regards Joanne Mason Hotel Administrator

5 out of 5

Lovely hotel

Pros: Using the pool spa sauna etc is a bonus to help make your stay even more perfect
Location: Shopping city
2nd we have visited in 6 months lovely hotel staff are very friendly and helpful .food is excellent

Posted by , from essex on 5 Dec 2017

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Comment from Hotel Management

8 Dec 2017 by Joanne

Thank you michelle for your review following your visit to Dunston Hall. I was delighted to read you thoroughly enjoyed your stay finding the staff very friendly and helpful and the food excellent. We look forward to welcoming you back to Dunston in the future. Kind regards Joanne Mason Hotel Administrator

Renovations + Closures

This property is closed from 5 November 2020 to 1 December 2020 (dates subject to change).

Property Features

Dunston Hall offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 49213 square feet (4572 square metres). A health club, a hot tub, and spa services are also featured at the business-friendly Dunston Hall. For a fee, parking is available. Smoking is allowed in designated areas at this Victorian Norwich hotel.

  • 166 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 49213 sq ft of conference space
  • 4572 sq. m of conference space
  • Built in 1859
  • Buffet breakfast (free)
  • Dining venue
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Snack bar/deli
  • Free cots/infant beds

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Norwich (NWI-Norwich Intl.) (25.3 km / 15.7 mi)
  • Train station: Norwich Station (8.8 km / 5.5 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Dunston Hall offers 166 forms of accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

The Brasserie Restaurant – Overlooking the golf course and garden, this brasserie serves breakfast and dinner. A children's menu is available. Reservations are required.

Bunkers Bar – Overlooking the golf course and garden, this sports bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Garden Terrace Bar – Overlooking the golf course and garden, this bar serves brunch, lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Yoga classes/instruction on site

Spa Services

Spa has 6 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Hot stone massage
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.00 per person (approximately)
  • Self-parking fee: GBP 0.01 per stay (in/out privileges)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vere Dunston Hall
  • Vere Dunston Hall Hotel
  • Vere Dunston Hall Hotel Norwich
  • Vere Dunston Hall Norwich
  • Dunston Hall Hotel Norwich
  • Dunston Hall Hotel
  • Dunston Hall Norwich
  • Dunston Hall
  • Dunston Hall De Vere Hotel Norwich
  • De Vere Dunston Hall Norwich
  • De Vere Dunston Hall Hotel
  • De Vere Dunston Hall
  • Dunston Hall Hotel
  • Dunston Hall Norwich
  • Dunston Hall Hotel Norwich

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.