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"Excellent location. Real central to everything one needs to see in Old Town. A stone throw away from Hagia Sofia (can see dome from pool), the Blue M ... " More

By a verified traveller on Fri 19 Nov 2021

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Classic Double Room - Basement Floor

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£97* Per night/room 12 Jul - 13 Jul

Family Suite, Garden Area

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Connecting Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Sura Hagia Sophia Hotel ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sura Hagia Sophia Hotel

Everyone (7) Couples (2) Family (2)
3 out of 5
Excellent location. Real central to everything one needs to see in Old Town. A stone throw away from Hagia Sofia (can see dome from pool), the Blue Mosque - only a couple of stops from Grandbazar.... this location as good as it gets if you are a tourist wanting to experience Istanbuls old town. BUT Unfortunately that's where the positives end. We are a family of 2 adults with 3 children all aged 5 and below. *Check In* We specifically mentioned both to hotel reservation team as well as concierge (who operate a WhatsApp service too) that we would be checking in late. However upon our arrival they couldn't offer us initial room type we booked so offered an alternative as "no other rooms were ready or available" Nevertheless we ended up in the basement floor with a 2 bedroom suite. *Room* The air conditioning /temeorare controls don't work. Requesting the hotel staff to resolve this didn't result in anything other than some light tampering from their so called "maintenance staff" who claimed it was all magically sorted. (It wasn't!) The pillows are more like mountains. Not suitable for children or adults who prefer flatter pillows. Generally though- the rest of the room was good and well serviced. *Food* The breakfast option is standard. Not a massive range of options though certainly not the worst. The restaurant staff try their best to service whatever a la carte request one might have. Room service is OK if you manage to get hold of someone after having to ring

Posted by on 19 Nov 2021

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Comment from Hotel Management

20 Dec 2022 by Hotel Management

Dear Akhil,First and foremost, we Sura Hagia Sophia would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your kind experience regarding our beautiful property.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

4 out of 5
Mini bar hat nicht funktioniert obwohl gemeldet

Posted by on 5 Apr 2024

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Comment from Hotel Management

10 Apr 2024 by Sura Hotels Management

Dear IsmailThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Please inform us what did you ordered that was not brought to you. Do you mean coffee and water ... which everyday must be put ın the room or any order to our Bar? We apologize to you for any inconvenience caused by us. We look forward to welcoming you and your loved ones back on your next trip to Istanbul, if you give us a second chance.Our sincerest regards,Sura Hotels.

4 out of 5

Posted by on 17 Mar 2024

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Comment from Hotel Management

20 Mar 2024 by Sura Hotels Management

Dear VaitThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

5 out of 5
best

Posted by on 30 Jan 2024

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Comment from Hotel Management

28 Feb 2024 by Sura Hotels Management

Dear SueljaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

1 out of 5

Posted by on 1 Jan 2024

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Comment from Hotel Management

6 Jan 2024 by surahotels management

Hello Dear LabinotFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

5 out of 5

Posted by on 18 Nov 2023

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Comment from Hotel Management

12 Dec 2023 by Sura Hotels Management

Hello Dear RagmiFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

5 out of 5
Alles süper und gute standort 👍

Posted by on 4 May 2023

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Comment from Hotel Management

4 May 2023 by Fatih ALPASLAN

Dear Songul,First and foremost, we Sura Hagia Sophia would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your kind experience regarding our beautiful property.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel ManagementFatih ALPASLANGuest Experience Manager

3 out of 5

Posted by on 11 Apr 2023

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Comment from Hotel Management

3 May 2023 by Fatih ALPASLAN

Dear Senad,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia.We value all your feedbacks as they guide us, motivate and give us the opportunity to improve our service quality. We are very sorry for the inconvenience that you had during your visit. We whould like to more informations regarding the your stay experience for for opportunity to improve our service quality. Should you need any further assistance please do not hesitate contact with usBest RegardsFatih ALPASLANGuest Experience Managerguestmanagement@surahotels.com

4 out of 5
Leider hatten wir Zimmer ohne Balkon. Ansonsten sehr zufrieden und Personal sehr zuvorkommend und freundlich.

Posted by on 15 Sep 2022

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Comment from Hotel Management

17 Sep 2022 by Sura Hotels Management

Dear Muhammed, Thank you very much for choosing Sura Hagia Sophia Hotel. I am very happy to see that you enjoyed your stay with us. I'll be sharing your praise with the entire staff.We are looking forward to welcoming you back soon. Kind regards, Sura Hotels Management

5 out of 5
Top

Posted by on 1 Apr 2022

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Comment from Hotel Management

4 Apr 2022 by Sura Hotels Management

Dear Annis, First of all, we would like to thank you for choosing Sura Hagia Sophia Hotel for your accommodation. We need to receive our guests’ comments about their stay with us to improve our service quality in a better way constantly. We are very glad to hear that you have enjoyed our services during your stay. We assure you we are going to share your kind words with all our team members and we believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your kind thoughts with us. It is going to be a great pleasure for us to welcome you again to Sura Hagia Sophia Hotel in the nearest future. Best Regards

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.