Sura Hagia Sophia Hotel

5-star property
Divanyolu Cd. Alemdar Mah., Istanbul, Istanbul 020 3788 4841
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4.2 out of 5
Very good!
See all 52 Ebookers Reviews

"Bedrooms are clean comfortable beds need to improve on food not enough choice for 5 star hotel " More

By a verified traveller on Tue 29 May 2018

Points of Interest

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Hotel Description

Our customers tell us that they enjoy the sightseeing around Sura Hagia Sophia Hotel. During your stay, you're just a quick walk from Basilica Cistern. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2014, this 5-star hotel has 232 rooms. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the overall condition of the property and the comfortable guestrooms
  • Just a 3-minute walk from Basilica Cistern and 4 minutes on foot from Sultanahmet Square
  • Airport, theme park and shopping centre shuttle service available for a fee

Economy Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£123 per night

Suite, Garden Area

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Connecting Room

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Sura Hagia Sophia Hotel ratings based on 52 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sura Hagia Sophia Hotel

Everyone (35) Couples (8) Business (1) Family (2) Friends (6)
5 out of 5
The staff were friendly and happy to help. The location was perfect too walking distance from Hagia Sofia, the Blue Mosque and Cisterns. The pool and gardens were closed which was unfortunate but that’s ok. Great hotel would love to go back!

Posted by on 25 May 2019

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Comment from Hotel Management

31 May 2019 by Crm Team

Thank you so much for writing this nice and polite review. We are happy to love our hotel and recommend. It made us happy to read his beautiful thoughts. We'd like to meet again as soon as possible. Sincerely,

5 out of 5
Spent a week at the hotel and enjoyed every moment of it. Very conveniently located with all the sight seeing places at a walking distance. Must mention Abdullah at the customer service who helped me a lot when I lost my Samsung Galaxy S9. With his help I got my phone back. Grateful to the honest cab driver who returned my phone.

Posted by , from London on 26 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Sura Hagia Sophia Hotel

Thank you for your evaluation about our hotel. It made us happy to read your beautiful thoughts. We would like to welcome you again.

4 out of 5
More like a 4*. Location is amazing. But rooms are small and the walls are like paper so you can hear everyone in the corridoor and rooms. Nearby restaurants are loud even with the windows closed and make your rooms smell of kebabs! Great value for money overall. Staff are very healpful and breakfast is good. I'd stay there again but to manage expectations I'd say it's a good 4*.

Posted by , from UK on 19 Nov 2018

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Comment from Hotel Management

22 Nov 2018 by Crm Team

Thank you for these nice reviews and ratings. We look forward to welcoming you as soon as possible.

5 out of 5
It’s was amazing The location is perfect in the middle of shops and history The staff are so friendly

Posted by , from London on 25 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Sura Hagia Sophia Hotel

Thank you for your comment on our hotel. Reading your beautiful thoughts delights us. Hope to see you again as soon as possible.

4 out of 5
Bedrooms are clean comfortable beds need to improve on food not enough choice for 5 star hotel

Posted by , from Birmingham uk on 29 May 2018

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Comment from Hotel Management

1 Jun 2018 by Sura Hagia Sophia Hotel

Thank you for sharing your thoughts and advice with us. We were delighted to know you enjoyed our services. Some necessary informations have been made about some improvements. We would like to see you again between us.

3 out of 5

Great location, everything else less so

You are really paying for lication with this one. If you are used to luxury hoteks and 5* the cleanliness, breakfast and upkeep of this hotel are not up there, but manageable. Spa is OK though staff are clearly not trained to massage, mine felt like a glorified moisturising session.

Posted by on 19 Apr 2018

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Comment from Hotel Management

19 May 2018 by Sura Hagia Sophia Hotel

Dear our guest, thank you for your consideration. The necessary information on the topics you mentioned in your comment has been made. We will be proud to see you again between us. Best regards.

5 out of 5

Very friendly staff

Second visit to the hotel. Just got better. Very polite and courteous. Concierge service makes you visit and transport very easy even if you do not know the city like our case.

Posted by , from London, uk on 26 Mar 2018

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Comment from Hotel Management

13 Apr 2018 by Guest Relation Team

Thank you dear Yasser, we would like to see you again soon, it's our pleasure to provide you with the services which would enrich your experience in Istanbul.

3 out of 5

Awful Management and Staff Great Hotel itself

Pros: The rooms are a good size and the decor is excellent
Cons: Change the Manager and his friends
The rooms are a good size and the decor is excellent. The cleaning staff do not do their job, the toilets areas smell like a sewer particularly in the basement and the ground floor room, the staff are rude and the breakfast is awful. We tried to get hold of the Manager for three days and he was pretty much non existent and never appeared, hence may be the reason for the poor service. I have been visiting this area of Istanbul for twenty years and i would say that the building decor and room sizes are excellent so all credit to the owners for putting the money into the building. However the management and the staff are awful, Definitely the worse breakfast i have had in a five star hotel.

Posted by , from UK on 12 Nov 2017

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Comment from Hotel Management

17 Dec 2017 by Guest Relation Manegment

Dear Thank you for your feedback and for taking the time to describe your impressions. We apologize for not having met your expectations and we are constantly working on the highest quality of service. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. We are looking forward to perfectly taking care of you again Best wishes from Istanbul.

4 out of 5

Very close to all the local sites

Had a great relaxing city break in Istanbul excellent location near all the sites, bus tours etc. Fantastic food freshly made

Posted by , from istanbul on 1 Jun 2017

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5 out of 5

Great stay in Sultanahmet

Overall great hotel and stay,most attractions were in walking distance.Hotel staff was always helpful with any inquiries, room was very clean and spacious.

Posted by on 16 Mar 2016

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About the Sura Hagia Sophia Hotel

Location Divanyolu Cd. Alemdar Mah., Istanbul, Istanbul 34122

Property Features

Sura Hagia Sophia Hotel offers its guests an outdoor pool, a 24-hour fitness centre, and a kid's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A library, tour or ticket assistance, and multilingual staff are also featured at the luxury Sura Hagia Sophia Hotel. A round-trip airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Self parking is free.

  • 232 guestrooms or units
  • Built in 2014
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Istanbul (IST) (42.1 km / 26.1 mi)
  • Train station: Istanbul Cankurtaran Station (1.1 km / 0.7 mi)
  • Metro station: Sultanahmet Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle, theme park shuttle, and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Sura Hagia Sophia Hotel offers 232 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Istanbul hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free breakfast daily from 7:00 AM to 11:00 AM.

Sura Hagia Sophia Hotel has a restaurant serving breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70 per room (one-way)
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sura Hagia Sophia Hotel Istanbul
  • Sura Hagia Sophia Hotel
  • Sura Hagia Sophia Istanbul
  • Sura Hagia Sophia

You should know

  • Sura Hagia Sophia Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in June and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.