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4.0 out of 5

"Excellent location. Real central to everything one needs to see in Old Town. A stone throw away from Hagia Sofia (can see dome from pool), the Blue M ... " More

By a verified traveller on Fri 19 Nov 2021

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Classic Double Room - Basement Floor

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£96* Per night/room 29 May - 30 May

Family Suite, Garden Area

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Connecting Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the sightseeing around Sura Hagia Sophia Hotel. During your stay, you're just a quick walk from Hagia Sophia. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. Built in 2014, this 5-star hotel has 220 rooms. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned accommodations with 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the area's walkability and the breakfast
  • Steps from Basilica Cistern and 4 minutes on foot from Hagia Sophia
  • Airport, shopping centre and theme park shuttle service available for a fee

Sura Hagia Sophia Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sura Hagia Sophia Hotel

Everyone (1) Couples (2)
3 out of 5
Excellent location. Real central to everything one needs to see in Old Town. A stone throw away from Hagia Sofia (can see dome from pool), the Blue Mosque - only a couple of stops from Grandbazar.... this location as good as it gets if you are a tourist wanting to experience Istanbuls old town. BUT Unfortunately that's where the positives end. We are a family of 2 adults with 3 children all aged 5 and below. *Check In* We specifically mentioned both to hotel reservation team as well as concierge (who operate a WhatsApp service too) that we would be checking in late. However upon our arrival they couldn't offer us initial room type we booked so offered an alternative as "no other rooms were ready or available" Nevertheless we ended up in the basement floor with a 2 bedroom suite. *Room* The air conditioning /temeorare controls don't work. Requesting the hotel staff to resolve this didn't result in anything other than some light tampering from their so called "maintenance staff" who claimed it was all magically sorted. (It wasn't!) The pillows are more like mountains. Not suitable for children or adults who prefer flatter pillows. Generally though- the rest of the room was good and well serviced. *Food* The breakfast option is standard. Not a massive range of options though certainly not the worst. The restaurant staff try their best to service whatever a la carte request one might have. Room service is OK if you manage to get hold of someone after having to ring

Posted by on 19 Nov 2021

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5 out of 5
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Posted by on 1 Apr 2022

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Comment from Hotel Management

4 Apr 2022 by Sura Hotels Management

Dear Annis, First of all, we would like to thank you for choosing Sura Hagia Sophia Hotel for your accommodation. We need to receive our guests’ comments about their stay with us to improve our service quality in a better way constantly. We are very glad to hear that you have enjoyed our services during your stay. We assure you we are going to share your kind words with all our team members and we believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your kind thoughts with us. It is going to be a great pleasure for us to welcome you again to Sura Hagia Sophia Hotel in the nearest future. Best Regards

4 out of 5
sehr gutes Preis-Leistungs-Verhältnis zuvorkommendes Personal

Posted by on 29 Jul 2021

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Comment from Hotel Management

6 Sep 2021 by Sura Hotels Management

Dear Anonymous, First of all we would like to thank you for choosing Sura Hagia Sophia Hotel for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that you have enjoyed our services during your stay. We assure you we are going to share your kind words with all our team members and we believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your kind thoughts with us. It is going to be a great pleasure for us to welcome you again at Sura Hagia Sophia Hotel in the nearest future. Best Regards

Property Features

Sura Hagia Sophia Hotel offers its guests a seasonal outdoor pool, a kids' pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Spa services, a library, and a terrace are also featured at the luxury Sura Hagia Sophia Hotel. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Free self parking is available. This 5-star Istanbul hotel is smoke free.

  • 220 guestrooms or units
  • Built in 2014
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Istanbul Cankurtaran Station (1.7 km / 1.1 mi)
  • Metro station: Sultanahmet Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle, theme park shuttle, and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Sura Hagia Sophia Hotel offers 220 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Galeyan Restaurant – This fine-dining restaurant serves breakfast, brunch, lunch and dinner. Happy hour is offered.

24-hour room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sura Hagia Sophia Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 5 for children (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sura
  • Sura Hagia
  • Sura Hagia Hotel
  • Sura Hagia Sophia
  • Sura Hagia Sophia Hotel
  • Sura Hagia Sophia Hotel Istanbul
  • Sura Hagia Sophia Istanbul
  • Sura Hotel
  • Sura Hagia Sophia Hotel Hotel
  • Sura Hagia Sophia Hotel Istanbul
  • Sura Hagia Sophia Hotel Hotel Istanbul

You should know

  • The seasonal pool will open in May and close in November.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.