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"Very nice to look at and very clean, but staff lacks in communications with foreigners " More

By a verified traveller on Mon 23 Sep 2019

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at DoubleTree by Hilton Istanbul Topkapi. During your stay, you'll be within walking distance of Axis Istanbul. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This 5-star hotel has 216 rooms over 15 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and fridges
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 5-minute drive from Axis Istanbul and 5 minutes from Historia Fatih Shopping Centre

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£44* Per night/room 1 May - 2 May

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, Accessible, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Istanbul Topkapi ratings based on 19 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Istanbul Topkapi

Everyone (12) Couples (2) Family (3)
3 out of 5
Very nice to look at and very clean, but staff lacks in communications with foreigners

Posted by on 23 Sep 2019

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Comment from Hotel Management

2 Oct 2019 by Askim

Dear Guest, Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. We are sorry to hear that you were not satisfied with our staff communication skills.Your comments will be definitely shared with our department heads. On behalf of the entire DoubleTree by Hilton Istanbul Topkapı team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely Aşkım Engin Guest Relations Manager

1 out of 5
Hotel presentation was fine but the experience was the worst ever!!! We booked this room for 3 nights and all 3 nights couldn’t get a decent night sleep because of a teething baby next door!!! This was address and nothing at all was done other than being told that the hotel is fully booked so we can’t move you...? This is absolute crap! I’m expecting a refund and a call back from a senior manager!! Do not promote Hilton franchises on your website because they are absolutely crap. I want my money back as soon as possible because this matter needs to be taken seriously please. I do not like escalating complaints because that’s no a good look. I look forward to hearing from you.

Posted by on 22 Aug 2019

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5 out of 5
Fantastic hotel lovely facilities and the staff were very helpful. Quick and efficient service. Had a wonderful experience would recommend this hotel to anybody.

Posted by on 28 Jan 2019

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Comment from Hotel Management

1 Feb 2019 by Aşkım

Dear Guest, First and foremost, we would like to thank you on behalf of the team of DoubleTree by Hilton Istanbul Topkapı. We value all your feedbacks as they guide us, motivate and give us the opportunity to improve our service quality. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Aşkım Engin Guest Relations Manager

5 out of 5

Nice hotel

Everything 5* The only downside is souranded by cemetery. If you don't mind then it's perfect hotel to stay

Posted by , from london on 18 Oct 2017

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Comment from Hotel Management

16 Nov 2017 by Aşkım Dilek Engin

Dear Valuable Guest, Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently. We are very delighted to hear that you enjoyed your overall stay at DoubleTree by Hilton Istanbul Topkapı. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We are looking forward to welcoming you back. Kindest Regards, Aşkım Dilek Engin Guest Relations Manager

4 out of 5

Posted by on 18 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Gonca

Dear Valuable Guest, Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better. On behalf of the entire DoubleTree by Hilton Istanbul Topkapı team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely, Gonca Karahan Guest Relations Agent

4 out of 5

Posted by on 18 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Gonca

Dear Valuable Guest, Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better. We look forward welcoming you back at DoubleTree by Hilton Istanbul Topkapı! Sincerely, Gonca Karahan Guest Relations Agent

1 out of 5
Mir hat nichts gefallen, ganz Ehrlich einfach nichts. Weder noch. Lage, personal bzw. Reception, Service, alles schlecht. Sehr sehr enttäuschend und das mit 5 *****

Posted by on 1 Nov 2019

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Comment from Hotel Management

24 Dec 2019 by Gonca

Sehr Geehrter Asem Abdoh, Im Namen des gesamten DoubleTree By Hilton Istanbul Topkapı Teams möchten wir unser tiefstes Bedauern zum Ausdruck bringen, da wir während Ihres Aufenthalts in unserem Hotel offensichtlich unsere Servicestandards nicht eingehalten haben. Wir verstehen Ihre Frustration und Bedenken. Bitte beachten Sie, dass wir alle Ihre Rückmeldungen wertschätzen, weil sie uns bei der Verbesserung unserer Servicequalität unterstützen. Wir entschuldigen uns für diese Unannehmlichkeiten. Wir werden sicherstellen, dass wir jeden Ihrer Kommentare mit unseren Abteilungsleitern prüfen, um die erforderlichen Maßnahmen zu ergreifen und sicherzustellen, dass diese Probleme nicht erneut auftreten. Es besteht kein Zweifel, dass wir uns sehr freuen, Sie bald wieder im DoubleTree By Hilton Istanbul Topkapı begrüßen. Mit freundlichen Grüßen, Gonca Karahan Die Gästebetreuerin

5 out of 5

Posted by on 11 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Gonca

Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the team of DoubleTree by Hilton Istanbul Topkapı. Your satisfaction is the most important thing for us. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. We are looking forward to welcoming you back. Gonca Karahan Guest Relations Agent

3 out of 5
Personnel pas souriant peu avenant. Dans la chambre jai trouver un bonbon sale sur le buffet

Posted by on 30 Sep 2019

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Comment from Hotel Management

3 Oct 2019 by Askim

Dear Guest, Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. We regret that you did not enjoy your stay with us and would of course like to welcome you again in order for us to show you how we provide a genuine and personalised service. Yours Sincerely, Aşkım Engin Guest Relations Manager

4 out of 5
Etablissement très propre et équipements super (spa, grande piscine avec jacuzzi, hamam, sauna, fitness) compris dans le prix de la chambre

Posted by on 30 Jul 2019

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Comment from Hotel Management

2 Aug 2019 by Askim

Dear Guest, Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better. , On behalf of the entire DoubleTree by Hilton Istanbul Topkapı team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely Aşkım Engin Guest Relations Manager

About the DoubleTree by Hilton Istanbul Topkapi

Location Orta Mahalle, Anit Sokak: No: 1, Istanbul, Istanbul 34040

Property Features

DoubleTree by Hilton Istanbul Topkapi offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury DoubleTree by Hilton Istanbul Topkapi. Self parking is free. A complete renovation of DoubleTree by Hilton Istanbul Topkapi was completed in 2017. This 5-star Istanbul hotel is smoke free.

  • 216 guestrooms or units
  • 15 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Istanbul (IST) (42.5 km / 26.4 mi)
  • Train station: Istanbul Kazlicesme Station (5.2 km / 3.2 mi)
  • Metro station: Bayrampasa - Maltepe Station (0.9 km / 0.6 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Istanbul Topkapi offers 216 forms of accommodation with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. This Istanbul hotel provides complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Fridge
  • Coffee maker
  • Kitchenware
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Laptop safe
  • Toiletries (free)
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and at the weekend from 7 AM to 11 AM.

DoubleTree by Hilton Istanbul Topkapi has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rose Spa and Fitness. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Outside food and beverages are not permitted on the premises.

This property requires guests to wear a swim cap when using the swimming pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 per person (approximately)
  • Valet parking fee: EUR 10 per stay
  • Early check-in fee: EUR 40 (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Istanbul Topkapi Hotel
  • DoubleTree Hilton Topkapi Hotel
  • DoubleTree Hilton Istanbul Topkapi
  • DoubleTree Hilton Topkapi
  • DoubleTree by Hilton Istanbul Topkapi Hotel
  • DoubleTree by Hilton Istanbul Topkapi Istanbul
  • DoubleTree by Hilton Istanbul Topkapi Hotel Istanbul

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.