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4.8 out of 5

"Good position as right next to Metro station. Halfway between Bernabeau Stadium and City Centre. " More

By a verified traveller on Wed 05 Apr 2017

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£184* Per night/room 8 Jun - 9 Jun

Room, 1 King Bed (PREMIUM KING BED)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Regency)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Regency Hesperia Madrid ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Regency Hesperia Madrid

Everyone (4) Couples (3) Business (2)
5 out of 5

Posted by on 20 Dec 2018

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Comment from Hotel Management

25 Dec 2018 by María Herrero

Thank you for your review!

5 out of 5

Premium Hotel in good position

Pros: Excellent staff. Rooms cleaned very thoroughly. Very clean throughout.
Cons: Room Air Con unit was very noisy. Items in Mini-Bar were ridiculously expensive as was breakfast and evening meals.
Location: Excellent position.
Good position as right next to Metro station. Halfway between Bernabeau Stadium and City Centre.

Posted by , from London on 5 Apr 2017

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Comment from Hotel Management

7 Apr 2017 by María Herrero, Guest Relations Manager

Dear Rob, We would like to thank you for the time you took to share your opinion in reference to your last stay with us. At the Hotel Hesperia Madrid it is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours faithfully, María Herrero Guest Relations Manager

5 out of 5

Good location

This hotel is well located, very close to the metro. Customer service was excellent and I thought it was great value. We were upgraded for free.

Posted by , from G on 20 Sep 2016

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Comment from Hotel Management

31 Oct 2016 by Pablo González Guest Relations Manager

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager

5 out of 5

Excellent hotel with great services

Good location for the hotel, which is just nearby metro station. And the hotel staff is well trained who provided a lot of information about madrid.

Posted by , from hong kong on 15 Sep 2016

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Comment from Hotel Management

31 Oct 2016 by Pablo González Guest Relations Manager

Dear Ivy, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager

5 out of 5

Parfait

Location: Restaurants de qualité , musées , centre ville proche
Idéalement placé . Personnel et service au top ! Une mention spéciale pour Francesca de l accueil de nuit . Grâce à Ebookers un excellent rapport qualité prix !

Posted by , from nice on 15 Oct 2016

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Comment from Hotel Management

20 Oct 2016 by Pablo González Guest Relations Manager

Dear Aymeric, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González, Guest Relations Manager

5 out of 5

zeer zeer proper Hotel en behulpzaam personeel

we hadden daar een meeting en alles was daar fijn receptie zeer goed

Posted by on 27 Jan 2016

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5 out of 5

Erittäin hyvätasoinen hotelli futismatkailijalle

Erittäin ystävällinen henkilökunta. Persoonallinen ja hyvätasoinen aamiainen. San Bernabeulle sopiva matka.

Posted by on 12 May 2015

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4 out of 5

Ruhig, entspannend und sauber

Netter Empfang, problemloses Check-In, saubere Zimmer und freundliches Personal. Zimmer sind gut ausgestattet. Das Morgenessen gibt es in Buffet-Form, welches sehr gross und abwechslungsreich ist. Metro 1 Gehminute vom Hotel entfernt. Meine Partnerin und ich würden wieder hin gehen.

Posted by on 28 May 2013

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4 out of 5

Sehr gutes Hotel - aber Probleme mit Empfang

Positiv: Schönes gut gelegenes Hotel mit freundlichem und hilfsbereitem Personal. Feines Essen und schmackhaftes Frühstück. Negativ: Zuteilung eines zu kleinen Zimmers mit Heizungsdefekt (nach Reklamation korrigiert). Gourmetrestaurant war über Ostern geschlossen, zweites Restaurant mit stark reduzierter Karte. Küche war jedoch bereit, auf Wunsch zu kochen. Rezeption verweigerte "late check out" trotz Buchung, wodurch der letzter Tag nicht sinnvoll genutzt werden konnte.

Posted by on 2 Apr 2013

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About the Hyatt Regency Hesperia Madrid

Location Paseo Castellana 57, Madrid, Madrid 28046

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. A computer station is on site and WiFi is free in public spaces. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the luxury Hyatt Regency Hesperia Madrid. A round-trip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee.

  • Deli
  • Childcare (surcharge)
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle, area shuttle, train station pick-up, casino shuttle, and shopping centre shuttle
  • Parking: Self parking available for a surcharge

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Reservation might be required for some facilities on-site
  • Pets allowed in specific rooms only
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Staffed front desk
  • Children stay free - maximum age 11
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Online penalty collection

Hotel Names

  • Hesperia Hotel
  • Hesperia Hotel Madrid
  • Hesperia Madrid
  • Madrid Hesperia
  • Hesperia Madrid Hotel Madrid
  • Madrid Hesperia Hotel
  • Hesperia Madrid Hotel
  • Hyatt Regency Hesperia Madrid Hotel
  • Hyatt Regency Hesperia Madrid Madrid
  • Hesperia Madrid Hotel A Hyatt Affiliate
  • Hyatt Regency Hesperia Madrid Hotel Madrid

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.