Skip to main content
Beginning of main content
3.6 out of 5

"The property looked nice our room was lovely the facilities were ok I wouldnt put this as a 4 star hotel. Staff very friendly but weren't great they m ... " More

By a verified traveller on Sun 08 Sep 2019

Enter dates to see availability

Hotel Description

The comfortable rooms at Ruthin Castle Hotel & Moat Spa get good marks from our customers. During your stay, you're just a quick walk from Nantclwyd y Dre. Free WiFi in public areas, 2 bars and a full-service spa are available. Built in 1277, this 4-star hotel has 58 rooms over 2 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and premium bedding
  • Free WiFi
  • Free secured self-parking
  • Enjoy a bite to eat at the restaurant
  • English breakfast served daily for a fee
  • Indulge with deep-tissue massages, manicures and pedicures or aromatherapy at The Moat
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the area's walkability and the helpful staff
  • Steps from Nantclwyd y Dre and a 3-minute drive from Gower Area of Outstanding Natural Beauty
  • Airport shuttle service available for a fee

Standard Room, 1 Double or 2 Single Beds

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£68* Per night/room 13 Jul - 14 Jul

Deluxe Suite, 1 King Bed (Prince of Wales)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double or 2 Single Beds

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Ruthin Castle Hotel & Moat Spa ratings based on 8 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ruthin Castle Hotel & Moat Spa

Everyone (5) Couples (3)
2 out of 5

Posted by on 6 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

15 Oct 2019 by Reservations

Hello, We would be grateful to hear of what caused you to leave a score of 2 out of 5 so that we could improve our service.

3 out of 5
The property looked nice our room was lovely the facilities were ok I wouldnt put this as a 4 star hotel. Staff very friendly but weren't great they missed our room service on the door the first night. Our room wasn't ready until after 4 and they didn't let us know even though they suggested we wait and have a drink in the bar and they'd come get us which didn't happen.maybe under staffed but overall poor

Posted by on 8 Sep 2019

Was this review helpful to you?
Comment from Hotel Management

15 Oct 2019 by Reservations

Hello, Thank you for your review. I'm sorry to hear that the service you received during your stay was not up to our usual standards. Ruthin Castle has recently been sold and is now under new management, we are already seeing huge improvements and would love to welcome you back to the Hotel for you to see these changes once completed.

2 out of 5

Posted by on 23 Jun 2019

Was this review helpful to you?
4 out of 5
Lovely location, very helpful staff,decor authentic and pleasant but public areas quite cold . Bed very comfortable and bathroom modern . Air conditioning in the room was perfect . Unfortunately the walls were marked and grubby and the carpet needed cleaning. The castle gardens and grounds were very well kept. Breakfast was nice and staff very attentive. Evening meal was beautiful but menu limited. We stayed on Saturday and Sunday and the menu did not change . Overall I would have no hesitation in returning.

Posted by , from ireland on 19 Sep 2017

Was this review helpful to you?
5 out of 5

Stunning

Location: Very easy to get to,the Castle is easily spotted from miles away and quite literally 5 min walk from the town center.
We arrived at just gone 3pm to a ground full of the most beautiful Peacocks just wandering around with their babies minding their own business,A lovely warm welcome from reception. Check in took all of 5 mins and was informative and easy.Our room...... the 2nd biggest bed ive ever been in (1st one being Heartbreak Hotel Memphis,but everything is huge over there)! It was sumptuous,with a nice heavy quilt and as many pillows as u like. The room was a standard luxury room but never felt like it. It was very cosy,had air con,iron & drinks supplies of tea,coffee & hot chocolate and the Roll top bath & shower was so huge!! Toiletries are provided,as are huge white fluffy towels that are left warming for ur arrival. The Castle is wonderfull,from every angle inside & out! The lounges are all homely and just as you would expect,all huge fireplaces,rugs & sofas with paintings,mirrors & the occaisional Knights Armour. The food is cooked to perfection with a large choice and the option to have it brought to ur room. I WANT TO LIVE THERE!!!! We cant wait to go back. Ruthin town is about a 5 min walk away and has lots goin on,little shops,bars and a post office. Theres a Costa,Weatherspoons & Boots. Down the little hill (5-10 min) is the old Gaol... well worth a visit we spent over 2 hrs in there (cost £5 each). Theres also a Craft & Art gallery (free entry).We had a lovely time in Ruthin and WHEN we go back,will most definatly stay at the Castle again!

Posted by , from Sheffield,S Yorkshire on 27 Oct 2016

Was this review helpful to you?
4 out of 5

Beautiful surroundings, well worth the price

Pros: The big fire place and cosy surroundings
Cons: Decor could do with updating, the carpets were worn out
Location: It's ideally situated in a lovely little village, a few shops, restaurants and not far from some really good walks
The staff were lovely, the castle was very grande and beautiful but the carpets etc could do with updating

Posted by , from liverpool on 6 Oct 2016

Was this review helpful to you?
4 out of 5

special offers

We booked a last minute deal for one night We were delighted with the room which was only small but well but tastefully decorated and very comfortable. Only one small grip staff failed to inform us that breakfast wasnt included in the deal and cost £13.50 Still a great deal.Gardens are very spacious and relaxing

Posted by on 23 Jul 2014

Was this review helpful to you?
5 out of 5

Amazing

We have just returned from our wedding weekend at Ruthin Castle. What a fabulous experience to cherish for the rest of our lives. The staff here are an absolute dream, nothing is too much trouble. The setting is a true fairytale for a princess. We would recommend you try it for yourselves.

Posted by on 4 Mar 2014

Was this review helpful to you?

About the Ruthin Castle Hotel & Moat Spa

Location Castle Street, Ruthin, Wales LL15 2NU

Property Features

Ruthin Castle Hotel & Moat Spa offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business centre on site. A library, a terrace, and tour or ticket assistance are also featured at the family-friendly Ruthin Castle Hotel & Moat Spa. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Ruthin hotel is smoke free.

  • 58 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 1277
  • Dining venue
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Liverpool (LPL-John Lennon) (70.7 km / 43.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Ruthin Castle Hotel & Moat Spa offers 58 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Ruthin hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:30 AM to 10:00 AM.

Ruthin Castle Hotel & Moat Spa has a restaurant serving breakfast only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fishing on site
  • Bicycle rentals nearby

Spa Services

The Moat has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 17.00 per person (approximately)
  • Airport shuttle fee: GBP 120 per vehicle (one-way)
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hotel & Moat Spa
  • Castle Moat Spa
  • Moat Spa
  • Moat Spa Ruthin
  • Ruthin Castle Hotel & Moat Spa
  • Ruthin Castle Moat Spa
  • Ruthin Moat Spa
  • Spa Ruthin
  • Ruthin Castle Hotel Moat Spa
  • Castle Hotel Moat Spa
  • Ruthin Castle Hotel Wales
  • Ruthin & Moat Spa Ruthin
  • Ruthin Castle Hotel & Moat Spa Hotel
  • Ruthin Castle Hotel & Moat Spa Ruthin
  • Ruthin Castle Hotel & Moat Spa Hotel Ruthin

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Ruthin Castle Hotel & Moat Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

url importing http://www.ebookers.com/Ruthin-Hotels-Ruthin-Castle-Hotel-&-Moat-Spa.h4954-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ruthin-Hotels-Ruthin-Castle-Hotel-&-Moat-Spa.h4954-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Ruthin-Hotels-Ruthin-Castle-Hotel-&-Moat-Spa.h4954-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.