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3.3 out of 5
See all 9 ebookers Reviews

"The property looked nice our room was lovely the facilities were ok I wouldnt put this as a 4 star hotel. Staff very friendly but weren't great they m ... " More

By a verified traveller on Sun 08 Sep 2019

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed (Prince of Wales)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Exclusive Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double or 2 Single Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, 1 Double or 2 Single Beds

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Ruthin Castle Hotel ratings based on 9 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ruthin Castle Hotel

Everyone (5) Couples (4)
1 out of 5
The whole property is in a terrible state of repair. Needs a huge amount of investment to bring up up to a livable standard. Unfortunately the rooms were very dirty and dusty, even after changing rooms. Bed was so ichy it was impossible to sleep. If we could have got somewhere else to stay that night we would have left.

Posted by on 30 Jan 2023

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Comment from Hotel Management

30 Jan 2023 by Caz

Thank you for your feedback, I am sorry that you did not enjoy your stay with us ad apologise for the standard of cleanliness in the bedrooms. I have passed your comments to the Hotels management team in order for them to address the issues raised.

2 out of 5

Posted by on 6 Oct 2019

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Comment from Hotel Management

15 Oct 2019 by Reservations

Hello, We would be grateful to hear of what caused you to leave a score of 2 out of 5 so that we could improve our service.

3 out of 5
The property looked nice our room was lovely the facilities were ok I wouldnt put this as a 4 star hotel. Staff very friendly but weren't great they missed our room service on the door the first night. Our room wasn't ready until after 4 and they didn't let us know even though they suggested we wait and have a drink in the bar and they'd come get us which didn't happen.maybe under staffed but overall poor

Posted by on 8 Sep 2019

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Comment from Hotel Management

15 Oct 2019 by Reservations

Hello, Thank you for your review. I'm sorry to hear that the service you received during your stay was not up to our usual standards. Ruthin Castle has recently been sold and is now under new management, we are already seeing huge improvements and would love to welcome you back to the Hotel for you to see these changes once completed.

2 out of 5

Posted by on 23 Jun 2019

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4 out of 5
Lovely location, very helpful staff,decor authentic and pleasant but public areas quite cold . Bed very comfortable and bathroom modern . Air conditioning in the room was perfect . Unfortunately the walls were marked and grubby and the carpet needed cleaning. The castle gardens and grounds were very well kept. Breakfast was nice and staff very attentive. Evening meal was beautiful but menu limited. We stayed on Saturday and Sunday and the menu did not change . Overall I would have no hesitation in returning.

Posted by , from ireland on 19 Sep 2017

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5 out of 5

Stunning

Location: Very easy to get to,the Castle is easily spotted from miles away and quite literally 5 min walk from the town center.
We arrived at just gone 3pm to a ground full of the most beautiful Peacocks just wandering around with their babies minding their own business,A lovely warm welcome from reception. Check in took all of 5 mins and was informative and easy.Our room...... the 2nd biggest bed ive ever been in (1st one being Heartbreak Hotel Memphis,but everything is huge over there)! It was sumptuous,with a nice heavy quilt and as many pillows as u like. The room was a standard luxury room but never felt like it. It was very cosy,had air con,iron & drinks supplies of tea,coffee & hot chocolate and the Roll top bath & shower was so huge!! Toiletries are provided,as are huge white fluffy towels that are left warming for ur arrival. The Castle is wonderfull,from every angle inside & out! The lounges are all homely and just as you would expect,all huge fireplaces,rugs & sofas with paintings,mirrors & the occaisional Knights Armour. The food is cooked to perfection with a large choice and the option to have it brought to ur room. I WANT TO LIVE THERE!!!! We cant wait to go back. Ruthin town is about a 5 min walk away and has lots goin on,little shops,bars and a post office. Theres a Costa,Weatherspoons & Boots. Down the little hill (5-10 min) is the old Gaol... well worth a visit we spent over 2 hrs in there (cost £5 each). Theres also a Craft & Art gallery (free entry).We had a lovely time in Ruthin and WHEN we go back,will most definatly stay at the Castle again!

Posted by , from Sheffield,S Yorkshire on 27 Oct 2016

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4 out of 5

Beautiful surroundings, well worth the price

Pros: The big fire place and cosy surroundings
Cons: Decor could do with updating, the carpets were worn out
Location: It's ideally situated in a lovely little village, a few shops, restaurants and not far from some really good walks
The staff were lovely, the castle was very grande and beautiful but the carpets etc could do with updating

Posted by , from liverpool on 6 Oct 2016

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4 out of 5

special offers

We booked a last minute deal for one night We were delighted with the room which was only small but well but tastefully decorated and very comfortable. Only one small grip staff failed to inform us that breakfast wasnt included in the deal and cost £13.50 Still a great deal.Gardens are very spacious and relaxing

Posted by on 23 Jul 2014

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5 out of 5

Amazing

We have just returned from our wedding weekend at Ruthin Castle. What a fabulous experience to cherish for the rest of our lives. The staff here are an absolute dream, nothing is too much trouble. The setting is a true fairytale for a princess. We would recommend you try it for yourselves.

Posted by on 4 Mar 2014

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.