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3.1 out of 5
See all 9 ebookers Reviews

"Food was very good for evening meal and adequate at breakfast. However, service was very slow in the evening (buffet at breakfast). Staff were friendl ... " More

By a verified traveller on Tue 23 Apr 2019

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Bunkers Double or Twin Room, Annex Building

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Cottage

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aldwark Manor Estate ratings based on 9 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aldwark Manor Estate

Everyone (6) Couples (1) Family (1)
4 out of 5

Posted by on 30 Mar 2023

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2 out of 5
Lovely hotel... shame front of house was so frosty on departure. Not a smile, thank you or any pleasantries whatsoever. Other than that a great stay.

Posted by on 13 Sep 2021

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2 out of 5

Posted by on 22 Oct 2019

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2 out of 5
It’s a really attractive location, great amenities, and pricing would be fair ........ but it has some glaring issues, certainly for guests staying at the same time of us. Check-in not exactly a warm welcome, closer to a “name?” “This is your room how to get there and where breakfast is” no warmth, not rushed or stressed, no explanation of facilities and looking back should have read the cue! There was a wedding on as we checked in, cute, but it’s a nice location for it. Standard Twin room, ok room facilities, clean, spacious enough, ok bed, did what it said on the tin, shower had low pressure but ok at best. Returned to room night one after evening out the earlier cute wedding was full on party mode, directly beneath our room. All corridor doors pinned opened downstairs as the music and beat banged on throughout the hotel until 10 past midnight. Not a restful nights sleep. Pre- Breakfast next day asked why not warned about the party zone room, no explanation, no offer of moved room. Breakfast quality was substandard, pay extra for some standards, frozen sausages, served coffee in pot at table, in a tea pot, tea in a coffee pot, but the quality of the coffee was appalling. Friendly young girl directing the breakfast hall only plus, but one of the young males attending the buffet had a serious body odour issue, noticed by many diners, not great in morning. Left for a day out disappointed with stay to date, returned in evening for night 2, yet another full p

Posted by on 28 Aug 2019

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3 out of 5
Food was very good for evening meal and adequate at breakfast. However, service was very slow in the evening (buffet at breakfast). Staff were friendly but stilted for any conversation. Unfortunately my wife got a piece of glass in her foot whilst in our room and other pieces and objects were found on searching around. The response at reception was a very bland “sorry” and was not mentioned later when we checked out. Not really 4 star standards I’m afraid.

Posted by on 23 Apr 2019

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Comment from Hotel Management

10 May 2019 by S Lawson

Dear Anonymous Thank you for your detailed and constructive feedback regarding your recent stay. I can assure that the necessary action has been taken along with addressing some of the issues that you encountered. Many thanks, Steve Lawson - GM

2 out of 5
The whole experience was quite poor. The bathroom grout was mouldy, the plug hole didn’t drain freely so the water was mid calf during a shower. Having coffee sachets and plastic milk is very dated now and not something I have seen for 8-10years in a hotel of this standard. No bottled water or glasses in the room. Breakfast was a vision from the 80s. No fresh seasonal fruit, no proper cereal..... Dinner and the restaurant evening service was a disgrace. We waited 28mins for our drinks, he to ask for the bottle of water that was then deleicered without glasses. The food was shocking: a tagine that has slow cooked lamb in a sweet brown watery sauce, with bland rather than minted couscous. Average ravioli with little flavour. We waited 58 minutes from our plates being cleared before asking for a pudding menu having spent 20mins attempting to catch somebody’s eye. When we mentioned this no apology was forthcoming. When asked how everything was on leaving the restaurant and checking it of the hotel, we answered “terrible” and simply got “oh sorry” in response. This hotel is 10-20 years out in its approach to style, substance and service.

Posted by on 11 Aug 2018

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Comment from Hotel Management

4 Sep 2018 by S Lawson

Dear Guest Thank you for your review and I can assure you that I will share and address all of your feedback with the management team. Many thanks, Steve Lawson - GM

4 out of 5

Comfortable stay. Loved the historic building.

Pros: The four poster and the pool.
Location: Beautiful location.
Lovely, historic building with four poster beds. Excellent spa facilities.

Posted by on 3 Aug 2017

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Comment from Hotel Management

15 Aug 2017 by Stewart Woodeson

Dear Guest, Thank you so much for your custom and review of Aldwark Manor Golf & Spa Hotel. We are always trying our utmost to deliver the best service to our guests and I am glad that we have made your stay enjoyable. We look forward to seeing you again soon. Kind Regards, Stewart Woodeson General Manager

5 out of 5

Absolutley wonderful would love to go back!

Awesome hotel loverly facities friendly staff nothing to complain about really loverly hotel!

Posted by on 31 Mar 2017

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Comment from Hotel Management

24 Apr 2017 by SWoodeson

Dear Guest, Thank you so much for your kind review, I was delighted to read that you had a wonderful stay with us and enjoyed our hospitality. We look forward to having the opportunity of welcoming you back soon. Kind Regards Stewart Woodeson General Manager

4 out of 5

Country hotel with spa and golf facilities

Had a lovely couple of days relaxing at Aldwark Manor, thoroughly enjoyed the food, scenery and pool facilities during our stay and the staff were very friendly and couldn't do enough to help. The hotel did however seem to be understaffed, there was a cracked window in our room and a chair that had a very poorly repaired tear in the fabric. None of these things impacted on our comfort particularly though so I would happily stay there again

Posted by , from Billingham, UK on 16 Feb 2017

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Comment from Hotel Management

21 Feb 2017 by Stewart

Dear Guest, Thank you so much for your custom and review of Aldwark Manor. We are always trying our utmost to deliver the best service to our guests and I am glad that we have made your stay enjoyable. I have noted your comments and brought these to the attention of our maintenance and housekeeping teams. We look forward to seeing you again soon. Kind Regards, Stewart Woodeson General Manager

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