4.6 out of 5

"Very good trip and enjoyable hotel - staff were friendly and helpful at all times " More

By a verified traveller on Mon 16 Apr 2018

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Hotel Description

Our customers tell us they enjoy the comfortable beds at Atlantis The Palm. During your stay, you're just a quick walk from Aquaventure. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are available. Built in 2008, this 5-star hotel has 1539 rooms over 22 floors. Each room includes amenities such as free WiFi and a furnished balcony/patio.

  • Air-conditioned rooms with furnished balconies or patios, iPod docking stations and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 20 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Indulge with body scrubs, manicures and pedicures or massages at Shuiqi
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a health club
  • Guests speak favourably about the proximity to public transport and the overall condition of the property
  • Just a 5-minute walk from Aquaventure and 6 minutes by car from The World Islands
  • Free shopping centre shuttle service

Palm King Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£208 per night

Imperial Club King New Year Eve - Mandatory Gala Dinner extra charges apply

Bed Count 1 King Bed Maximum Occupancy 4 Max

Terrace Family New Year Eve - Mandatory Gala Dinner extra charges apply

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Terrace Suite New Year Eve - Mandatory Gala Dinner extra charges apply

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Club Suite New Year Eve - Mandatory Gala Dinner extra charges apply

Bed Count 1 King Bed Maximum Occupancy 4 Max

Regal Club Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Atlantis The Palm ratings based on 237 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atlantis The Palm

Everyone (27) Couples (77) Business (1) Family (103) Friends (20) Other (3)
4 out of 5

Posted by on 3 Jan 2019

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5 out of 5

Posted by on 23 Dec 2018

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5 out of 5
The staff were great, very nice especially Roselyn, from the Imperial club reception she managed to get us on to a desert safari that was booked out, which really made our holiday.

Posted by , from Northern Ireland on 30 Sep 2018

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4 out of 5
Very good trip and enjoyable hotel - staff were friendly and helpful at all times

Posted by on 16 Apr 2018

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4 out of 5

Fantastic stay but...

Pros: Food, staff, water park, aquarium and pools
Cons: Computer systems
Our second time at the Atlantis, and the food, staff, water park, aquarium and pools were fantastic again. However, as happened last time, there were some glitches with the bill - we were on a half board package but when we ate in different restaurants to the buffets, we were mistakenly charged. While this was rectified eventually, it caused issues when trying to charge drinks etc to the room - in fact one evening we were pursued outside Plato's tea rooms for payment! It soured an otherwise wonderful stay. When I spoke to the manager about it he was very apologetic and understood the issue; being listened too properly e a big difference.

Posted by , from London on 15 Feb 2018

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4 out of 5
Pros: Water park & swiming pool is ok
Cons: Room quality, which is not worth for money. Hotel over crowded
Location: lots
Water park & swiming pool is ok, but over crowded Water park & swiming pool is ok, but over crowded

Posted by , from UK on 27 Oct 2017

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5 out of 5

Best family holiday ever

Best family holiday ever! Can't recommend it enough. Amazing

Posted by on 20 Apr 2016

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5 out of 5

Absolutely stunning hotel!

Atlantis The Palm in Dubai stuns even on the way towards it. The decor is great, service is amazing, and they really take care even about the small details which is highly appreciated. It was my birthday, and the first evening when we got back to the hotel after a stroll, a gorgeous slice of birthday cake, a birthday card and a birthday message were waiting for me - I was so thrilled to get such treatment! The room we got was the size of an average flat in London, and had fantastic views of the pool, the sea and the city through floor to ceiling windows. Facilities available are impressive, with the spa and fitness rooms, numerous restaurants, etc. The Aquarium and water park were included in the price, and we spent a lot of time there - it's not just for the kids! The only mild disappointment was the beach/sea. Instead of a vast blue sea surface fading into the distance, as the hotel is located on an artificial island in the shape of a palm, one of the palm branches across is very close, and everything is still under construction, meaning you are looking at cranes, and can hear the building work noise. However, this didn't affect our experience too much, as it wasn't good enough weather to be on the beach or go for a swim. Hopefully this will improve when the construction work is over. All in all, I am extremely happy with this choice, it's definitely a great luxurious treat for a special day!

Posted by on 3 Jan 2016

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5 out of 5

great experience

perfect for relaxing and children and ... everything

Posted by on 4 Oct 2015

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5 out of 5

Amazing Hotel

The hotel and staff are amazing, the only fault is that there is no free wifi in the bedrooms or lobby (all other hotels have this in Dubai) and perhaps the smaller size hotel bar - but this wasnt an issue for us. I would definitely visit again - the pool and beach are gorgeous, and the water park was very fun.

Posted by on 21 Sep 2015

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About the Atlantis The Palm

Location Crescent Road, Dubai,

Renovations + Closures

The property is renovating until 31 December 2019 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis The Palm, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 20 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A swim-up bar. WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a kid's pool and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free water park access
  • Number of outdoor pools -2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts -3
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (37.5 km / 23.3 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Atlantis The Palm offers 1539 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Atlantis The Palm has 20 restaurants on site.

24-hour room service is available.

Nearby Activities

A private beach, outdoor tennis courts, a health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. 2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ziplining on site
  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Helicopter/aeroplane tours on site
  • Scuba diving on site
  • Tennis lessons on site
  • Golf lessons available nearby
  • Kayaking on site
  • Skydiving nearby

Spa Services

Shuiqi has 27 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 27
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Fees may apply. Contact the property in advance to make arrangements.

Guests should notify the property in advance of their flight details. Contact details can be found in the booking confirmation.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation. For more details, please contact the property using the information on the reservation confirmation received after booking.

All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 780.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 3200.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 2240.00 (from 12 to 18 years old)
  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 170 per person (approximately)
  • Airport shuttle fee: AED 485 per vehicle (one way)
  • Rollaway bed fee: AED 780.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis Palm Hotel Dubai
  • Atlantis Palm Hotel
  • Atlantis Palm Dubai
  • Atlantis Palm
  • Atlantis The Palm Hotel Dubai
  • Atlantis The Palm Dubai

You should know

  • Atlantis The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.