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4.9 out of 5

"I have just returned from 4 nights at the Atlantis Palm, I wish it had been 40 nights. This place is the best hotel I’ve stayed at. It’s really more ... " More

By a verified traveller on Mon 17 Apr 2023

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Room, 1 King Bed (Palm)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£262* Per night/room 25 Jun - 26 Jun

Club Room, 2 Queen Beds (Imperial | Palm View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Ocean View (Imperial)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Ocean View (Imperial)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Terrace

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Skyline Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the family-friendly amenities at Atlantis, The Palm. During your stay, you're just a quick walk from Aquaventure. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 20 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the lazy river or swim in the 2 outdoor pools
  • Treat yourself to body treatments, hydrotherapy or facials at Shuiqi
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the family-friendly amenities
  • Just a 5-minute walk from Aquaventure and 7 minutes by car from Nakheel Mall
  • Airport shuttle service available for a fee

Atlantis, The Palm ratings based on 14 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Atlantis, The Palm

Everyone (5) Couples (1) Family (6)
5 out of 5
I have just returned from 4 nights at the Atlantis Palm, I wish it had been 40 nights. This place is the best hotel I’ve stayed at. It’s really more of a luxury resort with the aqua park, aquarium, shops, pools, activities, beaches and the many quality restaurants. The staff are very very helpful and friendly. We spent 10 nights in Dubai marina & finished our holiday at the Atlantis with 4 nights of luxury. We didn’t want to come home.

Posted by on 17 Apr 2023

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Comment from Hotel Management

17 Apr 2023 by Guest Relations Team

Dear Neil, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words on our products and services are highly appreciated and your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Guest Relations Team, Atlantis, The Palm

5 out of 5
This is 5th time staying in Atlantis and it gets better and better. Staff were excellent, greeted with warm smiles and welcomed everywhere we went. Property was top notch, the Terraces suite we stayed was redecorated since our last stay...oozing class snd luxury. Waterpark was expanded and has something for all ages.

Posted by on 9 Apr 2022

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Comment from Hotel Management

10 Apr 2022 by Guest Relations Team

Dear Toby, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm

5 out of 5
Breathtaking view and very nice staff

Posted by on 6 Mar 2024

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Comment from Hotel Management

7 Mar 2024 by Guest Relations Team

Dear Maxime, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

5 out of 5
everything was perfect

Posted by on 2 Mar 2024

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Comment from Hotel Management

3 Mar 2024 by Guest Relations Team

Dear Elza, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

5 out of 5

Posted by on 15 Dec 2023

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Comment from Hotel Management

8 Feb 2024 by Guest Relations Team

Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

5 out of 5

Posted by on 22 Oct 2023

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Comment from Hotel Management

24 Nov 2023 by Guest Relations Team

Dear Julien, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

5 out of 5

Posted by on 18 Oct 2023

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Comment from Hotel Management

24 Nov 2023 by Guest Relations Team

Dear Dominique, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

4 out of 5
Sehr gutes Hotel in Dubai mit viel Unterhaltung für Kinder. Der Aquaventure Park ist sensationell. Das Frühstücksbuffet sehr vielfältig und lecker. Schade war es, dass man am Pool nicht kostenloses Wasser erhält wie es in anderen Hotels in Dubai oft der Fall ist. Die Zimmer sehr gross und geschmackvoll eingerichtet.

Posted by , from Schwarzenbach on 4 Oct 2023

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Comment from Hotel Management

31 Oct 2023 by Kym Barter General Manager

Dear Sandro,Thank you for choosing Atlantis, The Palm for your recent stay. We sincerely appreciate your kind words and feedback. It's delightful to hear that you and your family had an extraordinary experience, enjoying the wide range of entertainment options available for children, particularly the extraordinary Aquaventure Park. We're thrilled that you found our breakfast buffet to be varied and delicious, and we take pride in providing tastefully decorated and spacious rooms for our guests.We understand your observation regarding the availability of free water at the pool, and we appreciate your feedback. We continuously strive to enhance our guests' experience, and your comments will be taken into consideration for future improvements.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back to Atlantis, The Palm soon. Best regards,

5 out of 5
Super

Posted by on 10 Aug 2023

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Comment from Hotel Management

14 Aug 2023 by Guest Relations Team

Dear Andre, Thank you for your perfect rating, we truly hope to welcome you at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm.

5 out of 5
Les gens travaillant au Palm sont à l’écoute des clients. Cela fait vraiment plaisir. Ils font leur métier à la perfection. Toujours avec le sourire.

Posted by on 7 Aug 2023

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Comment from Hotel Management

7 Aug 2023 by Guest Relations Team

Dear Corine Rita Kym, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm

About the Atlantis, The Palm

Location Crescent Road, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis, The Palm, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 20 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, outdoor tennis courts and a health club. Free self parking and valet parking are available.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2008
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Atlantis Aquaventure Waterpark Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Atlantis, The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Atlantis, The Palm has 20 restaurants on site.

24-hour room service is available.

Nearby Activities

A private beach, 3 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a waterslide, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Helicopter/aeroplane tours on site
  • Tennis lessons on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining on site
  • Horse riding nearby
  • Playground on site
  • Racquetball/squash on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Golf lessons available nearby

Spa Services

Shuiqi has 27 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 27
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.

Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.

Guests should notify the property in advance of their flight details.

Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation.

Atlantis, The Palm offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 797 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 13
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1250
  • New Year's Eve (31 December) Gala Dinner per child: AED 625 (from 4 to 13 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 170 per person
  • Airport shuttle fee: AED 900 per vehicle (return, maximum occupancy 4)
  • Rollaway bed fee: AED 797 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis
  • Atlantis Hotel
  • Atlantis Hotel Palm
  • Atlantis Palm
  • Palm Atlantis
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai
  • Atlantis Palm Hotel Dubai
  • Atlantis Palm Hotel
  • Atlantis Palm Dubai
  • Atlantis The Palm
  • Atlantis, The Palm Hotel
  • Atlantis, The Palm Dubai
  • Atlantis, The Palm Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.