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4.2 out of 5

"Very hospitable and helpful staff. Lovely breakfast. Clean rooms. Everything I asked for was provided with a smile. In the current pandemic, the staff ... " More

By a verified traveller on Wed 12 Aug 2020

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£74* Per night/room 1 Jul - 2 Jul

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Dukes The Palm, a Royal Hideaway Hotel ratings based on 43 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dukes The Palm, a Royal Hideaway Hotel

Everyone (20) Couples (10) Family (10)
2 out of 5
The location of the property was very good, the quality of the food was very good. The service from the check in at the frontdesk to the housekeeping and the main restaurant were truly awful. For such an expensive hotel the money clewrly does not go towrads staff training. Please slconsider another hotel for your stay in Dubai.

Posted by on 8 Apr 2023

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Comment from Hotel Management

10 Apr 2023 by Vidhi Waghela Guest Relations Officer

Dear Ashley,Thank you for taking the time to review your recent stay at our hotel.We have taken good note of your opinion of your experience and are truly sorry our hotel did not meet your expectations; our team works daily to provide the best possible service. Please rest assured that your review will be shared with our heads of department for review.We hope we can provide you with an improved stay in the future.Kind regards,Vidhi Waghela Guest Relations Officer

5 out of 5

Posted by on 18 Jan 2021

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5 out of 5
Very hospitable and helpful staff. Lovely breakfast. Clean rooms. Everything I asked for was provided with a smile. In the current pandemic, the staff all handled the additional sanitation requirements well and have put many measures in place to ensure guests are kept as safe as possible. I will be back at this hotel in the future.

Posted by , from London on 12 Aug 2020

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Comment from Hotel Management

18 Aug 2020 by General Manager

Dear Arif, Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. We also appreciate your comment for pointing out the amazing customer service and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate the team on your behalf for their contribution to your well-being whilst staying among us. We look forward for your return. Kind regards, General Manager

3 out of 5
The Hotel on arrival is stunning , but ther3 is a lot of building work going on around, although we never heard any noise from our room. The Concierge and front of house staff are excellent and helped me numerous times. Although at the West14th steakhouse and bar the service was dreadful, we wanted to get the famous brunch on the Friday but were told to take a seat and it would be 5-10 mins. We then got forgotten abut and when I approached the server he said he was awaiting a cancellation, we felt we were not fit to attend and it was not a nice feeling. We on a previous visit had asked for a menu three times before one arrived, the staff in there seemed totally lost

Posted by on 23 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel. The vision of our clients is the key to complete guest satisfaction, therefore we are very grateful for the time you spent writing this review. Naturally, we were deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The service to our guest and the service levels are of utmost importance and our aim is to completely surpass our guest’s expectations, therefore, please be rest assured that your comments has been highlighted to our Team for the improvement of our guest satisfaction. We shall review our service and manning levels of West 14th in an attempt to better serve our future guests. We hope this does not deter you from staying with us again. Kind regards, General Manager

2 out of 5
I am disabled and the room I requested 1 year ago was given to a family and my husband and I put in a small double with a bath which is no good to me so over 3 days of a 10 day holiday we moved 3 times not the sort of service you expect from a 5 star hotel

Posted by on 18 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time in writing us a review of your stay. It is with great concern that we note that your stay was made less than ideal due to the room assignment and room changes. Please accept our sincere apologies if you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, General Manager

5 out of 5
Sehr schönes Hotel, gute Lage, freundliches Personal

Posted by on 5 Jun 2024

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Comment from Hotel Management

6 Jun 2024 by Guest Relations Team

Dear Eugen, Thank you very much for your kind feedback.Thank you very much for acknowledging the excellent service provided by our team members. We strive to ensure that each and every guest has the best experience possible, and your positive feedback is really rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

5 out of 5
Es war alles sauber. Das Personal war sehr freundlich. Kann ich sehr gerne weiterempfehlen.

Posted by on 18 May 2024

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Comment from Hotel Management

19 May 2024 by Ayas Mohamed

Dear Heidi,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

5 out of 5

Posted by on 26 Apr 2024

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Comment from Hotel Management

29 Apr 2024 by Hnin Nay Chi Hlaing

Dear Thomas,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

3 out of 5
Es hat sehr gestunken, Alles sehr abgenutzt nicht jeden Tag sauber gemacht. Der geruch war sehr stark

Posted by on 23 Apr 2024

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Comment from Hotel Management

25 Apr 2024 by Hnin Nay Chi Hlaing

Dear Asani,We sincerely apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improvements. Please allow us to make amends by inviting you back for a seamless experience. We appreciate your understanding.Best regards,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

5 out of 5
Parfait ! Personnel au top

Posted by on 2 Mar 2024

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Comment from Hotel Management

3 Mar 2024 by Guest Relations Team

Dear Karine,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team