Dukes The Palm, a Royal Hideaway Hotel

27 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel. The vision of our clients is the key to complete guest satisfaction, therefore we are very grateful for the time you spent writing this review. Naturally, we were deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The service to our guest and the service levels are of utmost importance and our aim is to completely surpass our guest’s expectations, therefore, please be rest assured that your comments has been highlighted to our Team for the improvement of our guest satisfaction. We shall review our service and manning levels of West 14th in an attempt to better serve our future guests. We hope this does not deter you from staying with us again. Kind regards, General Manager

27 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time in writing us a review of your stay. It is with great concern that we note that your stay was made less than ideal due to the room assignment and room changes. Please accept our sincere apologies if you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, General Manager

6 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time to share and post your 3 out 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. It seems there some areas where we missed out on a 5 out of 5 rating. We would love to know where we could improve on these services for your future stay. If you have time we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

10 Mar 2019 by Executive Office

Dear Guest, Thank you for choosing to stay at Dukes Dubai, a Royal Hideaway Hotel and we truly appreciate the time you took to write a review. Indeed, it is true that our amazing associates are the key asset of our hotel, and we are so happy to know that they have succeeded in making your stay memorable. We'd love to have another opportunity to welcome you again in the nearest future. Kind regards, Executive Office

5 Feb 2019 by Executive Office

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We are delighted to know that your stay was fabulous and appreciate for recommending us to the Travelers. We look forward to welcoming you back for many more flawless stays in the future. Kind regards,

19 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office where we hope to hear from you further, assuring you of our best attention at all times. Kind regards,

13 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you. If it is not too much to ask please also feel free to share with us any suggestions you may have for us to take into consideration. Kind regards,

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We look forward to welcoming you back for many more flawless stays in the future. Kind regards, Tristan De La Porte Du Theil General Manager

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, What a remarkable feedback! Thank you for taking the time to distinguish all these pleasant aspects of our property in your review. We are most happy that you found your stay perfect and luxurious. We'd love to welcoming you back very soon! Kind regards, Tristan De La Porte Du Theil General Manager

21 Apr 2018 by GRM

Dear Arshed, Thank you for leaving such a positive feedback both on Expedia and Tripadvisor. We are delighted to read that you have thoroughly enjoyed every aspect of your stay at DUKES Dubai. We look forward to welcoming you back to our hidden Gem in a very near future. Kind regards, Violeta Telich Guest Relations Manager.