4.2 out of 5

"Awesome stay at dukes Dubai from checkin to check out the staff were amazing, room was very clean and had balcony with good view , Gbr restaurant brea ... " More

By a verified traveller on Wed 18 Apr 2018

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Hotel Description

Our customers tell us that they enjoy the sightseeing around Dukes The Palm, a Royal Hideaway Hotel. During your stay, you'll be close to Emirates Golf Club. Free WiFi in public areas, free valet parking and 3 restaurants are available. This 5-star hotel has 506 rooms over 15 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Great British Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a health club and a playground
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • 9 minutes by car from Jebel Ali Race Course and 10 minutes from Dubai Marina Mall

Room (DUKES with Private Beach Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£98 per night

Superior Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room Twin with Private Beach Access

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SKY STUDIO with Club lounge access

Bed Count 1 King Bed Maximum Occupancy 2 Max

SKY one bedroom with Club lounge access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Dukes The Palm, a Royal Hideaway Hotel ratings based on 30 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dukes The Palm, a Royal Hideaway Hotel

Everyone (27) Couples (1)
4 out of 5
good comfortable hotel, breakfast is particularly good, staff are usually available & reliable

Posted by on 9 Mar 2019

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Comment from Hotel Management

10 Mar 2019 by Executive Office

Dear Guest, Thank you for choosing to stay at Dukes Dubai, a Royal Hideaway Hotel and we truly appreciate the time you took to write a review. Indeed, it is true that our amazing associates are the key asset of our hotel, and we are so happy to know that they have succeeded in making your stay memorable. We'd love to have another opportunity to welcome you again in the nearest future. Kind regards, Executive Office

5 out of 5
Have stayed here many times now and that is a judge of its quality otherwise I would not stay here repeatedly. The staff do make every effort to assist with any specific needs/requirement. Recommended

Posted by on 4 Feb 2019

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Comment from Hotel Management

5 Feb 2019 by Executive Office

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We are delighted to know that your stay was fabulous and appreciate for recommending us to the Travelers. We look forward to welcoming you back for many more flawless stays in the future. Kind regards,

3 out of 5
The restaurant by the beach/pool was extremely slow, with either the staff ignoring you or forgetting to bring your order. All other staff were above average.

Posted by on 14 Dec 2018

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Comment from Hotel Management

19 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office where we hope to hear from you further, assuring you of our best attention at all times. Kind regards,

1 out of 5

Posted by on 1 Dec 2018

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Comment from Hotel Management

13 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you. If it is not too much to ask please also feel free to share with us any suggestions you may have for us to take into consideration. Kind regards,

5 out of 5

Posted by on 3 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We look forward to welcoming you back for many more flawless stays in the future. Kind regards, Tristan De La Porte Du Theil General Manager

5 out of 5
Amazing hotel and setting! Really enjoyed our stay, it was so clean and modern! The staff could not be more helpful if they tried! Loved our room and felt like we were living in luxury for our stay!

Posted by , from Ireland on 1 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, What a remarkable feedback! Thank you for taking the time to distinguish all these pleasant aspects of our property in your review. We are most happy that you found your stay perfect and luxurious. We'd love to welcoming you back very soon! Kind regards, Tristan De La Porte Du Theil General Manager

5 out of 5

Amazing hotel

Awesome stay at dukes Dubai from checkin to check out the staff were amazing, room was very clean and had balcony with good view , Gbr restaurant breakfast was amazing will definitely be staying at dukes again .

Posted by , from manchester on 18 Apr 2018

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Comment from Hotel Management

21 Apr 2018 by GRM

Dear Arshed, Thank you for leaving such a positive feedback both on Expedia and Tripadvisor. We are delighted to read that you have thoroughly enjoyed every aspect of your stay at DUKES Dubai. We look forward to welcoming you back to our hidden Gem in a very near future. Kind regards, Violeta Telich Guest Relations Manager.

4 out of 5
Lobby magnifique, personnel agréable, service rapide À part une petite déception de ne pas avoir deux chambres cote à cote mais en compensation j'avais obtenu ma chambre en Suite😉 Donc aucun reproche Je suis satisfaite

Posted by on 15 May 2019

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Comment from Hotel Management

16 May 2019 by General Manager

Dear Guest, Thank you for your review and 4 out of 5 rating! We are delighted to know that you loved our Beautiful lobby, friendly staff and attentive service. We hope that the complimentary suite upgrade was to your satisfaction? Please let us know the next time you come to stay, where we can provide the 2 rooms next to each other. We look forward to seeing you again! Kind regards, General Manager

5 out of 5

Posted by on 3 May 2019

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Comment from Hotel Management

5 May 2019 by General Manager

Dear Guest, Thank you for taking the time to share and post your 5 out of 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by General Manager

Dear Guest, Thank you for taking the time to share and post your 5 out of 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. If you have time we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

About the Dukes The Palm, a Royal Hideaway Hotel

Location Palm Jumeirah, Dubai, 120015

Property Features

Step outside to unwind on the sandy beach. After a day at the beach, enjoy amenities at Dukes The Palm, a Royal Hideaway Hotel such as the marina, the free kids' club and the outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi. This luxury hotel also offers a kid's pool, a health club and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 506 guestrooms or units
  • 15 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dukes The Palm, a Royal Hideaway Hotel offers 506 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 55-inch LED televisions come with satellite channels. Bathrooms include a complimentary bathrobe, complimentary slippers, a bidet and complimentary toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Separate bedroom
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Great British Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

West 14 – This steakhouse specialises in American cuisine and serves lunch and dinner.

Khyber – This restaurant specialises in Indian cuisine and only serves dinner.

DUKES Bar – On-site bar.

24-hour room service is available.

Nearby Activities

A private beach, a marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 135 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Guests may experience noise disturbance due to nearby construction work.