4.6 out of 5

"Hotel attraction, impeccable customer service, so polite staff and so arrogant hotel guests. Firstly, the hotel is so picturesque and facilities ar ... " More

By a verified traveller on Sun 13 May 2018

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Hotel Description

Our customers tell us they enjoy FIVE Palm Jumeirah Dubai's proximity to the airport. During your stay, you'll be close to Dubai Marina. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools. This 5-star resort has 468 rooms over 16 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with balconies, deep-soaking bathtubs and 24-hour room service
  • Free WiFi and wired Internet
  • Free valet parking
  • Enjoy Chinese cuisine at Maiden Shanghai, one of the property's 3 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour fitness centre and a playground
  • Guests speak favourably about the size of the guestrooms and the proximity to the airport
  • 11 minutes by car from Aquaventure and 12 minutes from Dubai Marina

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£153 per night

Superior Room, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 4 Bedrooms

Bed Count 4 King Beds Maximum Occupancy 8 Max

FIVE Palm Jumeirah Dubai ratings based on 20 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for FIVE Palm Jumeirah Dubai

Everyone (19)
5 out of 5

Posted by on 26 Oct 2018

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5 out of 5
Hotel attraction, impeccable customer service, so polite staff and so arrogant hotel guests. Firstly, the hotel is so picturesque and facilities are so amazing that we changed our plans to spend more time in it. It is an attraction of its own! Secondly, the customer service is second to none. We felt treated like royals here. We want to say huge THANK YOU to Magdi , the Concierge manager for his persistent professionalism, kindness and impeccable customer service! We had a terrible car accident and experience in the desert through a third party tourist company, and in a moment of desperation where neither the tourist company or police will help, Magdi was there to help, sends us a car to pick us up , greeted us back, comforted us and made sure we get our money back by handling the situation. What we would have done without Magdi! Sajeeb, the driver who picked us up was also so caring and considerate and made us feel comfortable and special. Very much needed after the trauma in the desert. Then the house keeping was so well organised so we don’t feel disturbed at any time...and when we get back we will often find a little piece of art made from towels. What an attention to detail - Wow! Later we met the guys cleaning our room and again so smiley and polite. They even remembered our names until we left . Thank you Philip and Riezel for looking after us! Finally, the only negative here are the arrogant guests who treat staff like servants.so appalling.

Posted by , from london on 13 May 2018

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4 out of 5

Nice design hotel.

Nice design hotel. Swimming pool too small for this kind of hotel. Hotel staff was very nice except the Russian waitresses at the bar between the pool and the beach. They think they are far more important than the guests. Rooms very nice decorated and spacious. Price is also positive but the hotel and surroundings are not yet ready, there is still a lot of building going on. Did not border us too much but in front of the hotel at the beach side there are people at work 24/7. This about 200 meters from the beach on a man made island. In 2-3 years everything will be finished and than the price of a room Will certainly go up !

Posted by , from Rotterdam on 4 Mar 2018

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5 out of 5

Posted by on 22 Dec 2018

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5 out of 5
Hotel stupendo, personale gentilissimo, posizione ottima. Ci tornerò sicuramente.

Posted by , from Svizzera on 25 Nov 2018

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5 out of 5
Sehr gutes Hotel mit sehr freundlichem Personal. Leider infolge der EXPO 2020 in Dubai rege Bautätigkeit. Dies betrifft aber im Moment viele Gebiete in Dubai und Umgebung.

Posted by , from Bern on 22 Nov 2018

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4 out of 5

Posted by on 9 Nov 2018

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4 out of 5
Im Hotel trifft man eher jüngere Leute an. Am Pool wird oft gefeiert. Leider wird um das Hotel noch viel gebaut.

Posted by , from Zürich on 23 Oct 2018

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5 out of 5
TOP Hotel immer wieder gerne, es war alles ausgezeichnet.

Posted by , from Aargau, Schweiz on 14 Oct 2018

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5 out of 5

TRAUM

Pros: das Essen und der Service
Cons: Alles top! (Nur der Strand ist noch nicht perfekt ausgearbeitet) Aber der Pool dafür super!
Location: Befindet sich am Anfang der Palme; Aquaventure Wasserpark ist in 10min mit dem Taxi erreichbar und sehr empfehlenswert!
Super Hotel! Haben uns sogar frühzeitig schon um 8 Uhr Morgens eingecheckt (anstatt erst um 15:00 wie sonst üblich). Super Essen und Service; Alle Mitarbeiter sind total freundlich und zuvorkommend. Keinerlei Kritik! Unbedingt buchen!!!

Posted by on 23 Aug 2018

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About the FIVE Palm Jumeirah Dubai

Location No. 1 The Palm, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Bring your whole family to FIVE Palm Jumeirah Dubai for summer fun including 3 the outdoor swimming pools, the free kids' club and the kids' pool. There are 3 restaurants and 3 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. WiFi and wired Internet are free in public spaces. This luxury resort also offers a 24-hour fitness centre and a rooftop terrace. Valet parking is free. This 5-star Dubai resort is smoke free.

  • 468 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 3 coffee shops
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools -3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (33.6 km / 20.9 mi)
  • Parking: Free valet parking

Room Amenities

FIVE Palm Jumeirah Dubai offers 468 forms of air-conditioned accommodation with minibars (stocked with some free items) and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, designer toiletries, a bidet and complimentary toiletries. This Dubai resort provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Deep soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Designer toiletries
  • Bidet
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Maiden Shanghai – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

BLVD on ONE – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Quattro Passi – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

The Delisserie – This coffee shop serves breakfast, lunch, dinner and light fare.

The Spa Café – This Cafe serves lunch and light fare.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • Tourism fee: AED 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 60 for children (approximately)
  • Rollaway bed fee: AED 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.