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4.3 out of 5

"Nice environment on every service we got. Kind and willful to help " More

By a verified traveller on Sat 29 Jul 2023

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Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£154* Per night/room 10 Jul - 11 Jul

Superior Room, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Four Bedroom Residence with Private Pool

Bed Count 1 King Bed Maximum Occupancy 9 Max

Luxe Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy FIVE Palm Jumeirah Dubai's good location. During your stay, you're just a quick walk from Palm Islands. Enjoy features like free WiFi in public areas and free valet parking, plus 6 outdoor pools.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Chinese cuisine at Maiden Shanghai, one of the property's 3 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 6 outdoor pools or soak in the hot tub
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour gym and a sauna
  • Guests speak favourably about the pool and the helpful staff
  • Just a 3-minute drive from Nakheel Mall and 8 minutes from Aquaventure
  • Airport shuttle service available for a fee

FIVE Palm Jumeirah Dubai ratings based on 51 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for FIVE Palm Jumeirah Dubai

Everyone (37) Couples (6) Family (3)
5 out of 5
Nice environment on every service we got. Kind and willful to help

Posted by on 29 Jul 2023

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Comment from Hotel Management

19 Sep 2023 by FIVE PALM

Hi Retzino!It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love!Team FIVE

3 out of 5
Staff were very helpful and friendly. Room needs refurbishment, most of furniture and fittings are worn. Very noisy with constant parties with lourd music , on top of it noisy kitchen fan and cooking smell made our balcony unusable. Ideal for party goers - definitely not for families. children's swimming pool was nice , clean with attentive lifeguard.

Posted by , from London on 26 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Chaitanya

Dear Guest, Thank you for taking time to share your experience at FIVE Palm Jumeirah Dubai. We constantly strive to provide our guests with a comfortable and memorable experience. I am disappointed to know that in your case we obviously fell short. May I request you to please treat this experience in isolation and non-representative of the FIVE experience and give us another opportunity to re-affirm your perception of FIVE Palm Jumeirah Dubai. The team and I do hope to have the pleasure of welcoming you back. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5
The property was amazing. I was definitely recommend staying here

Posted by on 23 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Chaitanya

Dear Guest, Thank you for taking time to share a review of your experience at FIVE Palm Jumeirah Dubai. Our endeavor is to provide our guests with a comfortable and memorable experience and I am so happy to see that we were able to achieve that. I have passed on your compliments to the entire team who are thrilled to learn of your appreciation of their services. There is no better motivation for us than getting recognized for our efforts by our valuable guests. We appreciate you taking time to write a review and we look forward to welcoming you again. Best regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5

Posted by on 22 Feb 2020

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Comment from Hotel Management

23 Feb 2020 by Chaitanya

Dear Guest, Thank you very much for staying with us. We are happy to know that you enjoyed the facilities and services in the hotel. We look forward to welcome you back soon. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5

Posted by , from London on 5 Feb 2020

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Comment from Hotel Management

8 Feb 2020 by Chaitanya

Dear Guest, Thank you for your wonderful comments and review posted online regarding your pool experience at FIVE Palm Jumeirah. Your positive feedback is a great source of motivation for all of us as we try to achieve even higher standards of service. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5

Posted by on 27 Nov 2019

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5 out of 5
Excellent service; spacious and modern room and great hotel facilities

Posted by on 4 Nov 2019

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5 out of 5

Posted by on 12 Oct 2019

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2 out of 5

Posted by on 25 Sep 2019

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5 out of 5

Posted by on 11 Sep 2019

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About the FIVE Palm Jumeirah Dubai

Location No. 1 The Palm, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Bring your whole family to FIVE Palm Jumeirah Dubai for summer fun including 6 outdoor swimming pools, a complimentary children's club and a children's pool. There are 3 restaurants and 3 coffee shops/cafes on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi and wired Internet. This luxury resort also offers a 24-hour fitness centre, a hot tub and a sauna. Free self parking and valet parking are available. This 5-star Dubai resort is smoke free.

  • 470 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 3 coffee shops
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Separate dining area

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Al Ittihad Park Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

FIVE Palm Jumeirah Dubai offers 470 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate dining areas and includes dining tables. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and designer toiletries. This Dubai resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Dining room
  • Sitting area
  • Pillowtop beds
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Maiden Shanghai – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

BLVD on ONE – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Cinque – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.

The Delisserie – This coffee shop serves breakfast, lunch, dinner and light fare. Open daily.

The Spa Café – This café serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Marina nearby
  • Snorkelling nearby
  • Fitness classes on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 200.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at FIVE Palm Jumeirah Dubai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Long-term renters welcome

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.

  • Grey water recycling system
  • One child stays free
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Renewable energy source - solar
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 124 for adults and from AED 65 for children
  • Rollaway bed fee: AED 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • FIVE Palm Jumeirah Dubai Resort
  • FIVE Resort
  • Viceroy Palm Jumeirah Dubai
  • FIVE Palm Jumeirah Dubai Dubai
  • FIVE Palm Jumeirah Dubai Resort
  • FIVE Palm Jumeirah Dubai Resort Dubai

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.