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4.7 out of 5

"Beautiful hotel. Excellent staff - very friendly and polite. Breakfast buffet is awesome - loads of choice. Half board has great choices of restaurant ... " More

By a verified traveller on Fri 13 Mar 2020

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£130* Per night/room 24 Jun - 25 Jun

Grand Suite (Imperial)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Sea View (Family)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club King Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Room, 2 Bedrooms (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Seafront Five Bedroom Royal Villa with Private Pool

Bed Count 3 King Beds Maximum Occupancy 10 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Jumeirah Zabeel Saray Dubai. During your stay, you're just a quick walk from Palm Islands. Free WiFi in public areas, free valet parking and a free area shuttle are available.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Imperium, a brasserie that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 indoor and 2 outdoor pools
  • Treat yourself to massages, body treatments or thalassotherapy at Talise Ottoman Spa
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 11 minutes by car from The Pointe and 12 minutes from Nakheel Mall
  • Free local-area shuttle service

Jumeirah Zabeel Saray Dubai ratings based on 37 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jumeirah Zabeel Saray Dubai

Everyone (19) Couples (8) Family (11)
5 out of 5

Posted by , from Genève on 11 Mar 2024

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Comment from Hotel Management

2 Apr 2024 by JZS management

Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

5 out of 5

Posted by on 15 May 2023

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5 out of 5

Posted by on 9 Dec 2021

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4 out of 5
Beautiful hotel. Excellent staff - very friendly and polite. Breakfast buffet is awesome - loads of choice. Half board has great choices of restaurants to eat from. My only complaint is of the kids club. I had high expectations of the Sinbad club. The outdoor kids pool and play area is great - however, the indoor play area needs work. Most of the toys and accessories were damaged or had parts missing. In bad condition and need to be replaced. Seemed empty and not much for the kids to play with or keep them entertained. Apart from this minor hiccup the hotel was exceptional in every other aspect.

Posted by , from london on 13 Mar 2020

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5 out of 5
Superb! The hotel is a huge Excellent staff and beautiful beaches with top quality on service Incredible food at Imperial. Happy hour at the Crown. Coming back soon again

Posted by on 22 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Duty Manager

Thank you

4 out of 5
The location and style of the property is very good, however the rooms are now looking aged and dark. Not happy that no phone operating instruction are provided in the rooms.

Posted by on 10 Nov 2019

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Comment from Hotel Management

26 Dec 2019 by Kamilia

Thank you for your feedback

5 out of 5

Posted by on 29 Feb 2024

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Comment from Hotel Management

2 Apr 2024 by JZS Management

Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit.

5 out of 5
Everything just great

Posted by on 17 Feb 2024

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Comment from Hotel Management

21 Feb 2024 by JZS Management

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

4 out of 5
Freundliche Begrüssung im Hotel und einfaches Check-In. Personal ist sehr kompetent. Frühstücksbuffet ist vielfältig und draussen ist es sehr gemütlich. Am Strand stand Sonnencreme und Aftersun zur Verfügung. Auch genügend Liegen waren vorhanden. Toller Beach-Service. Das Personal war sehr freundlich, hilfsbereit und zuvorkommend. Das Essensangebot in der ganzen Hotelanlage entsprach nicht ganz unseren Vorstellungen (Auswahl und Qualität). Wir hatten ein sehr schönes Zimmer, leider war uns der Zugang oftmals verwehrt, da der Zimmerschlüssel nicht mit dem Schloss korrespondierte und viele Anläufe nötig waren, bis wir endlich in unser Zimmer konnten. Die Organisation des Taxiservice könnte verbessert werden. Es ist jeweils nur möglich, ein Taxi aufs Mal zu bestellen. Somit hatten wir auch mal eine Wartezeit von 20 Minuten, bis dann endlich für uns ein Taxi zur Verfügung stand. Alles in allem war es jedoch ein sehr schöner Aufenthalt und es hat uns sehr gut gefallen.

Posted by on 3 Jun 2023

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5 out of 5
Das Hotel ist wunderschön eingerichtet und sehr sauber. Das Personal ist so freundlich und zuvorkommend. Viele abwechslungsreiche Restaurants. Kann das Hotel nur empfehlen und würde wieder gehen.

Posted by on 27 May 2023

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About the Jumeirah Zabeel Saray

Location Palm Jumeirah, West Crescent, Dubai,

Property Features

Step outside to unwind on the sandy beach. Enjoy your summer holiday at Jumeirah Zabeel Saray Dubai with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 2 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, outdoor tennis courts and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 405 guestrooms or units
  • 6 levels
  • 8 dining venues
  • Conference rooms
  • Built in 2010
  • Deli
  • Supervised kid's activities
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • On private beach
  • Number of indoor pools - 2
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Jumeirah Zabeel Saray Dubai offers 405 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking bath
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Imperium – This brasserie specialises in international cuisine and serves breakfast, brunch and dinner. A children's menu is available.

Zenzi Beach – This beachfront restaurant specialises in Latin American cuisine and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Amala – This restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.

Al Nafoorah – Overlooking the ocean and pool, this restaurant specialises in Middle Eastern cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Tori Tori – This beachfront restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the hotel. 2 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Kayaking on site
  • Skydiving nearby
  • Motor boating on site
  • Windsurfing on site
  • Playground on site
  • Golf lessons available nearby
  • Personal motorised watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Talise Ottoman Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

  • Number of treatment rooms 42
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests must present valid passport or government issued photo identification at check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 367.5 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please be advised that all guests, including children, staying at Jumeirah Zabeel Saray are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Contactless check-out is available.

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 170 for adults and from AED 85 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 367.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jumeirah Saray
  • Jumeirah Saray Zabeel
  • Jumeirah Zabeel Saray
  • Jumeirah Zabeel Saray Dubai
  • Jumeirah Zabeel Saray Hotel
  • Jumeirah Zabeel Saray Hotel Dubai
  • Saray Jumeirah
  • Zabeel Jumeirah
  • Zabeel Jumeirah Saray
  • Zabeel Saray Jumeirah
  • Jumeirah Zabeel Saray
  • Jumeirah Zabeel Saray Dubai Hotel
  • Jumeirah Zabeel Saray Dubai Dubai
  • Jumeirah Zabeel Saray Dubai Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.