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4.5 out of 5

"Private beach and very friendly staff. Only the beverage was not included in the halfboarb price. " More

By a verified traveller on Sat 13 Apr 2024

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Luxury Room, 1 King Bed, Balcony, View (Palm View)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£120* Per night/room 19 Jun - 20 Jun

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Apartment, 1 Bedroom, Kitchen, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 2 Bedrooms, Business Lounge Access, Sea View (Opera)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sofitel Dubai The Palm Resort & Spa. During your stay, you're just a quick walk from Palm Islands. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Manava, one of the property's 7 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with hydrotherapy, reflexology or detox wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Palm Islands and a 4-minute drive from Aquaventure
  • Free shopping centre shuttle service

Sofitel Dubai The Palm Resort & Spa ratings based on 81 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Dubai The Palm Resort & Spa

Everyone (46) Couples (21) Family (9)
5 out of 5
Private beach and very friendly staff. Only the beverage was not included in the halfboarb price.

Posted by on 13 Apr 2024

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Comment from Hotel Management

21 Apr 2024 by Rosebella Abraham

Dear Valued Guest,Greetings from Sofitel Dubai The Palm!It is such a pleasure to read your compliments following your visit to Sofitel Dubai The Palm. You have summed up eminently nicely the guest experience we would hope all of our guests have that they feel recognized.It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientele, that we as ''Heartists'' should give you our best!Thank you for encouraging readers to experience staying in our hotel; we hope to see you soon in your second home.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

5 out of 5

Posted by on 1 May 2023

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Comment from Hotel Management

23 May 2023 by Jyoti Anand Quality Assurance Manager

Dear Valued Guest, Thank you for staying with us at Sofitel Dubai The Palm! We are so happy to hear that you fully enjoyed your time at Sofitel Dubai The Palm. We take pride in ourselves on offering a uniquely French Polynesian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again and we can't wait to welcome you back to paradise!

5 out of 5
This is our second stay at this resort and this time was even better! The resort truly is a luxury escape- the pool, the beach, the restaurants and the grounds, it’s very relaxing!! On this occasion we choose to stay here for our honeymoon and the added chocolates, balloons and romantic towel arrangements on the bed were amazing! Once again the service was impeccable and the cleanliness of our room was perfect everyday, which was down to the attentive service provided by Rama who was a polite gentlemen making sure we had a great stay. Facilities of the resort are great and it caters to everyone, the gym is also well equipped which great views! We ate at all the restaurants and the food/service is amazing, in particular Porterhouse which is the steak restaurant! You really don’t have to leave the grounds, it has everything you need! If I’m in Dubai again, Sofitel the Palm will be at the top of my list!

Posted by on 9 Oct 2021

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Comment from Hotel Management

10 Oct 2021 by The Guest Experience Team

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

5 out of 5

Posted by on 16 Jan 2020

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Comment from Hotel Management

17 Jan 2020 by Guest Experience Team

Dear Valued Guest, We thank you so much for your wonderful comments! Words are not enough to express to you our gratitude for all these compliments regarding the service you experienced. Be assured that we have shared your feedback with all the team. Thank you so much for your recommendation and we look forward for your next visit. The Guest Experience Team Sofitel Dubai The Palm

5 out of 5

Posted by on 1 Oct 2019

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Comment from Hotel Management

2 Oct 2019 by Guest Relations Team

Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel Dubai The Palm. Sincerely, Guest Relations Team Sofitel Dubai The Palm

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

7 Jun 2019 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Valued Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Itziar Garcia Guest Relations Manager - Sofitel The Palm, Dubai

5 out of 5

Posted by on 28 May 2019

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Comment from Hotel Management

30 May 2019 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Valued Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Itziar Garcia Guest Relations Manager - Sofitel The Palm, Dubai

5 out of 5

Posted by on 13 May 2024

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Comment from Hotel Management

14 May 2024 by Rosebella Abraham

Dear Valued Guest,Thank you for taking the time to share your valuable feedback.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

3 out of 5
Trop d’enfants dans cet hôtel. La piscine n’est pas calme….

Posted by on 4 May 2024

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Comment from Hotel Management

7 May 2024 by Rosebella Abraham

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

5 out of 5

Posted by on 4 May 2024

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Comment from Hotel Management

7 May 2024 by Rosebella Abraham

Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

About the Sofitel Dubai The Palm Resort & Spa

Location East Crescent Road, Dubai, 55558

Property Features

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sofitel Dubai The Palm Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai resort.

  • 546 guestrooms or units
  • 7 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 13153 sq ft of conference space
  • 1222 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sofitel Dubai The Palm Resort & Spa offers 546 accommodations with iPod docking stations and minibars. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and bidets. This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Manava – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Laguna Lounge – On-site theme restaurant. Open daily.

Porterhouse Grill – This steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Moana – Overlooking the pool, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

A private beach, an outdoor tennis court and a marina are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

The on-site spa has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 28
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for AED 100.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sofitel Dubai The Palm Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Grey water recycling system
  • One child stays free
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Smoke detector
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2200
  • New Year's Eve (31 December) Gala Dinner per child: AED 1500 (from 6 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 155 for adults and from AED 77.50 for children
  • Airport shuttle fee: AED 350 per vehicle (return)
  • Rollaway bed fee: AED 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Palm Resort
  • Dubai Palm Sofitel
  • Sofitel Dubai Palm
  • Sofitel Dubai Palm Resort
  • Sofitel Resort
  • Sofitel Palm Resort
  • Sofitel Palm
  • Sofitel Dubai The Palm Resort Spa
  • Sofitel Dubai The Palm & Dubai
  • Sofitel Dubai The Palm Resort & Spa Dubai
  • Sofitel Dubai The Palm Resort & Spa Resort
  • Sofitel Dubai The Palm Resort & Spa Resort Dubai

You should know

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.