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4.2 out of 5

"Missed pool on first two days, due to neighbouring construction. Room allocated was excellent as was the club lounge. " More

By a verified traveller on Mon 16 Dec 2019

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Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Family Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Orchid Club Premier Double Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at PARKROYAL Kuala Lumpur. During your stay, you're just a quick walk from Berjaya Times Square. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa. This 5-star hotel has 422 rooms over 21 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with body wraps, Swedish massages or body treatments at St. Gregory Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the comfortable guestrooms and the local sightseeing
  • Just a 4-minute walk from Berjaya Times Square and 7 minutes on foot from Pavilion Kuala Lumpur

PARKROYAL Kuala Lumpur ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for PARKROYAL Kuala Lumpur

Everyone (6) Couples (3)
5 out of 5
Missed pool on first two days, due to neighbouring construction. Room allocated was excellent as was the club lounge.

Posted by on 16 Dec 2019

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Comment from Hotel Management

24 Dec 2019 by Benny Chung, General Manager

Dear Guest, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, Benny Chung General Manager

2 out of 5
The room and the bathriom condition is old abd out dated. The tv is small with poor visual. This is not even a 2 stars hotel.

Posted by on 11 Aug 2019

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Comment from Hotel Management

13 Aug 2019 by Guy Charles Owen, General Manager

Dear Guest, Thank you for sharing your feedback. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments. We hope to welcome you back in the near future for a better experience.

5 out of 5

Posted by on 14 Feb 2019

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Comment from Hotel Management

5 Apr 2019 by Guy Charles Owen, General Manager

Dear Guest, We are happy with your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

5 out of 5
Hotel was clean staff were amazing and very helpful where hotel is located is perfect if you like to get out and about

Posted by on 21 Oct 2018

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Comment from Hotel Management

27 Oct 2018 by Guy Charles Owen, General Manager

Dear Guest, Thank you for your feedback. I am delighted to learn that you recognized our great location and had a pleasant visit. We sincerely look forward to welcoming you back soon!

5 out of 5
Nice and comfortable stay Friendly staff, very helpful As the hotel is in the centre spot We managed to get around well. Will return to stay again next year

Posted by on 5 May 2018

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Comment from Hotel Management

15 May 2018 by Guy Charles Owen, General Manager

Dear Guest, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

3 out of 5
.5 sterne hotel mit 2 sterne zimmer, einrichtung in den zimmern ist alt und abgewohnt

Posted by on 10 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by Benny Chung, General Manager

Dear Hugy, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments. Appropriate improvement measures have been put into place to ensure that such shortfall will not reoccur. We hope to welcome you back in the near future for a better experience. Sincerely, Benny Chung General Manager

4 out of 5

Posted by on 2 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Benny Chung, General Manager

Dear Guest, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy with your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, Benny Chung General Manager

5 out of 5
uima-allas suljettiin kesken loman vieressä tapahtuvien rakennustöiden vuoksi.

Posted by on 24 Nov 2019

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Comment from Hotel Management

1 Dec 2019 by Benny Chung

Dear Guest, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future.! Sincerely, Benny Chung General Manager

4 out of 5
Total Zentral, alles in nächster Nähe. Restaurants, Taxi, Einkauf etc

Posted by , from Hua Hin Thailand on 15 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Guy Charles Owen, General Manager

Dear Mom, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

Renovations + Closures

This property will be closed from 01 May 2020 to 31 August 2021 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

PARKROYAL Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A kids' pool, spa services, and tour or ticket assistance are also featured at the luxury PARKROYAL Kuala Lumpur. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This Art Deco Kuala Lumpur hotel is smoke free.

  • 1 building
  • 422 guestrooms or units
  • 21 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur International Airport (KUL) (58.1 km / 36.1 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.7 km / 1.7 mi)
  • Metro station: Bukit Bintang Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

PARKROYAL Kuala Lumpur offers 422 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Chatz Brasserie – This brasserie serves breakfast, lunch and dinner.

Si Chuan Dou Hua – This restaurant specialises in Asian cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

Spa Services

St. Gregory Spa has 5 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 5
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 100.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash.

  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MYR 50.00 and MYR 60.00 per person (approximately)
  • Self-parking fee: MYR 8 per day
  • Valet parking fee: MYR 28 per day
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Parkroyal
  • Parkroyal
  • Parkroyal Hotel
  • Parkroyal Hotel Kuala Lumpur
  • Parkroyal Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
  • Parkroyal Kuala Lumpur Hotel Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.