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3.7 out of 5

"Attention to detail. Total major refurbishment Fantastic staff across all levelled Luxury experience " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

The comfortable rooms at Santa Catalina, a Royal Hideaway Hotel 5*GL get high marks from our customers. During your stay, you're just a quick walk from Doramas Park. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. Built in 1890, this 5-star hotel has 204 rooms over 5 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • For dining with pool views, stop by Camarote, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, facials or body treatments at Wellness by Barceló
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests speak favourably about the helpful staff and the quiet location
  • 14 minutes by foot from Las Alcaravaneras Beach and a 4-minute drive from Santa Catalina Park

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£86* Per night/room 5 Aug - 6 Aug

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (1ad)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Santa Catalina, a Royal Hideaway Hotel 5*GL ratings based on 3 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Santa Catalina, a Royal Hideaway Hotel 5*GL

Everyone (1) Couples (2)
5 out of 5
Attention to detail. Total major refurbishment Fantastic staff across all levelled Luxury experience

Posted by on 12 Feb 2020

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2 out of 5
Wir haben eine Junior-Suite PREMIUM gebucht und bezahlt. Das Zimmer war aber so winzig, dass kein Platz für einen geöffneten Koffer vorhanden war, im Schrank war viel zu wenig Platz für die wenigen Kleider für einen Kurzaufenthalt. Der Safe war nicht befestigt und konnte bequem entfernt werden. Die Nasszelle bot praktisch keine Ablagemöglichkeiten. FAZIT: Die Zimmerklassifikation ist ein schlechter Witz!!

Posted by on 8 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Santa Catalina, by Royal Hideaway Hotel 5*GL

Sehr geehrter Gast, Vielen Dank, dass Sie sich für einen Aufenthalt im Santa Catalina, by Royal Hideaway Hotel entschieden haben und für Ihre ehrliche Bewertung. Unser Ziel ist es den höchsten Standard an Bwirtung gewährleisten zu können. Aus diesem Grund entschuldigen wir uns, dass wir in Ihrem Fall nicht den Erwartungen gerecht werden konnten. Bitte nehmen Sie zur Kenntnis, dass wir Ihr Feedback mit dem verantwortlichen Team geteilt haben, um sicher zu gehen, dass ähnliche Probleme in der Zukunft nicht noch einmal passieren. Es tut uns aufrichtig leid, dass wir Ihre Zimmeranfrage nicht haben erfüllen können und möchten Ihnen bei dieser Gelegenheit erklären, dass wir die Zimmer immer gemäß der gebuchten Zimmerkategorie vergeben, da dies entscheidend für den Preis Ihres Aufenthaltes ist. Es ist jedoch unser Ziel, maximale Zufriedenheit bei unseren Gästen zu erzielen und wenn irgend möglich, tun wir alles, um besondere Wünsche zu erfüllen. Bezüglich der Klimaanlage bedauern wir zutiefst, dass Sie Betriebsprobleme mit dem System in Ihrem Zimmer hatten; wären wir informiert worden, hätten umgehend unseren Wartungsdienst zur Reparatur geschickt. Als ein Team, sind wir sehr engagiert eine Gästezufriedenheit von 100% zu erreichen und wir schätzen Bewertungen wie Ihre sehr. Dies sehen wir als einen mächtigen Weckruf, bei dem wir wissen in welchen Bereichen wir bessere Arbeit leisten müssen. Es tut mir sehr leid, dass wir in diesem Fall Ihren Erwartungen nicht gerecht werden konnten. Ich versichere Ihnen, dass wir alles in die Wege leiten, damit wir unsere künftigen Gäste zufriedenstellen können. Vielen Dank nochmal, dass Sie sich die Zeit genommen haben uns darüber zu informieren. Mit freundlichen Grüßen, Royal Concierge Team Santa Catalina, by Royal Hideaway Hotel 5*GL

4 out of 5
Die Unterkunft war super, der Preis auf Ebookers im Gegensatz zum realen Preis der Unterkunft nicht nachvollziehbar!!!

Posted by on 25 Nov 2019

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Comment from Hotel Management

12 Dec 2019 by Santa Catalina, by Royal Hideaway Hotel 5*GL

Sehr geehrter Gast, Wir von Santa Catalina, by Royal Hideaway Hotel sind davon überzeugt, dass man sich immer verbessern kann, sodass Ihre Kommentare unser Team bei seinen Bemühungen, die Kundenerwartungen stets zu erfüllen, unterstützen wird. Daher sind wir Ihnen für die Zeit dankbar, die Sie sich genommen haben, um ihre konstruktiven Kritiken zu teilen. Obwohl wir uns bewusst sind, dass es stets einen Grad der Verbesserung gibt, haben wir verstanden, dass wir nach Ihrem Empfinden auf dem richtigen Weg sind, um uns in der Zukunft eine höhere Zufriedenheitsbewertung zu geben. Wir hoffen von ganzem Herzen, Sie erneut begrüßen zu dürfen und dass Sie uns bei jedem Mangel oder Unbehagen kontaktieren, damit wir alles daran setzten, was in unserer Macht liegt, um eine Lösung zu finden. Mit freundlichen Grüßen, Royal Concierge Team Santa Catalina, by Royal Hideaway Hotel 5*GL

Property Features

Santa Catalina, a Royal Hideaway Hotel 5*GL offers its guests 2 the outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi. There are 6 meeting rooms available. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Santa Catalina, a Royal Hideaway Hotel 5*GL. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Santa Catalina, a Royal Hideaway Hotel 5*GL was completed in October 2019. Smoking is allowed in designated areas at this Colonial Las Palmas de Gran Canaria hotel.

  • 1 building
  • 204 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1890
  • Bar by the pool
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Las Palmas (LPA-Gran Canaria) (23.7 km / 14.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Santa Catalina, a Royal Hideaway Hotel 5*GL offers 204 forms of accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Climate control
  • Ceiling fan
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.

Camarote – Overlooking the pool, this restaurant only serves lunch.Guests can enjoy drinks at the bar.

Poemas by Hermanos Padrón – This fine-dining restaurant serves lunch and dinner. Reservations are required. Open selected days.

1890 La Bodeguita – Overlooking the garden, this tapas bar serves lunch and dinner. Open daily.

Bar Carabela – On-site piano bar. Open daily.

Rooftop (Only adults) – This cocktail bar overlooks the ocean and garden. Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a health club.

Children aged under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. Guests aged under 16 years old are not allowed in the swimming pool, health club or fitness facility.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. On-site parties or group events are strictly prohibited. This property advises that enhanced cleaning measures are currently in place.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. On-site parties or group events are strictly prohibited. This property advises that enhanced cleaning measures are currently in place.

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Please note, some room types at this property are not available when booking a stay with children.
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 12.5 for children (approximately)
  • Self-parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
  • Hotel Santa Catalina Las Palmas De Gran Canaria
  • Santa Catalina Hotel
  • Santa Catalina Las Palmas De Gran Canaria
  • Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
  • Hotel Santa Catalina Barcelo Hotel Group
  • Santa Catalina Barcelo Group Las Palmas De Gran Canaria
  • Santa Catalina Barcelo Group
  • Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
  • Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
  • Santa Catalina a Royal Hideaway Hotel
  • Santa Catalina, a Royal Hideaway Hotel 5*GL Hotel

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.