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 Liverpool •1 Room
 Liverpool • 1 Room
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The Richmond Hotel, BW Signature Collection

4-star property
24 Hatton Garden, Liverpool, England 020 3788 4841
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3.0 out of 5
See all 12 ebookers Reviews

"Good reception and an excellent cooked breakfast " More

By a verified traveller on Fri 02 Jul 2021

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The Richmond Hotel, BW Signature Collection ratings based on 12 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Richmond Hotel, BW Signature Collection

Everyone (7) Couples (3) Family (2) Friends (1)
5 out of 5

Posted by on 6 Aug 2021

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5 out of 5
Good reception and an excellent cooked breakfast

Posted by on 2 Jul 2021

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2 out of 5
The location I cannot fault however, the room and amenities was not four star standard. There was a musky smell in the room and must point out the bottled water mentioned in the description was not included.

Posted by on 2 Mar 2020

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Comment from Hotel Management

7 Mar 2020 by Reception

Thank you for your feedback, We are currently undergoing refurbishing the hotel and the bottles of water are included so i will look into why these weren't in the room. All issues i will raise with the relevant departments

1 out of 5
Propreness , welcome and service Wasn’t on line with thé stars and price

Posted by on 26 Aug 2019

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1 out of 5

Exellent centre location

I was happy with the room it's self clean and tidy but I rang room service for a drink and was left waiting for 2 hours even after ringing them back time and time again

Posted by , from Liverpool on 30 Sep 2017

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3 out of 5

A bit disappointing for such a lovely hotel.

Stayed over for a night, paid online threw this website to save hassle when we got there when we arrived there was loads of hassle with paying for the hotel. I was told I hadn't paid for the hotel and had to sit around and wait for reception to sort it out, eventually it got sorted. When getting to the room we walked in to two single beds when we had ordered a king size bed room tried to ring down to reception serveral times and had no answer so had to go down to reception to complain about the beds, I was then told the beds just zip together so someone will be up to do it shortly had to wait a while for this and the beds basically just got pushed together with a gap in the middle which was extremely uncomfortable. Rooms don't have iron or ironing board which is quiet annoying for such a lovely hotel, tried to ring down to reception again and no answer so had to go down and ask for one told us it would be a 10-15 minute wait to send someone up had to wait at least an hour and a half and I was waiting to go out. Room was very loud, could hear absolutely every noise. Water kept flushing out of toilet, not sure whether this was just cleaning it self or what but it was really irritating. Shower kept dripping. Fire alarm went off twice 2oclock in the morning and again at 8oclock in the morning, I understand this isn't the hotels fault but it just made the stay even worse. Not usually one to complain but I expected better from such a beautiful hotel.

Posted by on 17 Apr 2017

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4 out of 5

Great location

Great location. ..very close to city centre. ...only downside was apartment was on ground floor which was directly above some kind of party/function ...music very loud until late...very hard to sleep. Very friendly staff

Posted by on 27 Mar 2017

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5 out of 5

Amazing!!!

Such an amazing experience for me and my boyfriend. The room was fantastic!!

Posted by , from Birmingham on 16 Jan 2017

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2 out of 5

not luxury living

Blocked toilet that couldn't be used. Had to ask for cups, cafetiere and milk for tea and coffee tray and then only cup was provided. No mirror in bedroom and no socket in bathroom so unable to style hair for night out. Row of lights above bathroom mirror not working. Lighting in bedroom very poor - dull and dingy. Outrageously expensive considering all of above. All of the above was reported during our stay and nothing was rectified. Still waiting for a response to complaint made to this site and to hotel.

Posted by on 3 Dec 2013

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2 out of 5

Need to focus on the basics

The hotel appears to focus a lot on its look with bold colours and design features. Lack of attention given to the basics e.g. there was no hot water and signs of poor workmanship. On the positive side the use of the spa across the road was a plus (although again no hot water) and breakfast was good. With futher work this could be a good hotel and bring the experience in line with its pricing.

Posted by on 29 Oct 2013

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About the The Richmond Hotel, BW Signature Collection

Location 24 Hatton Garden, Liverpool, England L3 2AN

Property Features

  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Food & Drink

Late-night fare is available from 24-hour room service.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Long-term renters welcome

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Hotel Names

  • Richmond Hotel Liverpool
  • Richmond Liverpool
  • Richmond Apart-Hotel Hotel Liverpool
  • Richmond Apart-Hotel Hotel
  • Richmond Apart-Hotel Liverpool
  • Richmond Apart-Hotel
  • Richmond BW Premier Collection Hotel Liverpool
  • Richmond BW Premier Collection Hotel
  • Richmond BW Premier Collection Liverpool
  • Richmond BW Premier Collection
  • BW Premier Collection Richmond Hotel Liverpool
  • BW Premier Collection Richmond Hotel
  • BW Premier Collection Richmond Liverpool
  • BW Premier Collection Richmond
  • BW Premier Collection The Richmond
  • Best Western Premier Collection The Richmond
  • The Richmond Best Western Premier Collection
  • The Richmond BW Premier Collection
  • The Richmond Apart Hotel

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.