81.0% Based on 2816 reviews TripAdvisor traveller rating 4 out of 5

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Hotel Description

Our customers tell us they enjoy The Richmond's good location. During your stay, you're just a quick walk from St. George's Hall. Features include free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 139 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Enjoy British cuisine while dining at R Brasserie
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Within a 10-minute walk of St. George's Hall and World Museum Liverpool

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Kitchenette

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

The Richmond, BW Premier Collection ratings based on 8 verified reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Richmond, BW Premier Collection

Everyone (5) Couples (2) Friends (1)
1 out of 5

Exellent centre location

I was happy with the room it's self clean and tidy but I rang room service for a drink and was left waiting for 2 hours even after ringing them back time and time again

Posted by , from Liverpool on 30 Sep 2017

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3 out of 5

A bit disappointing for such a lovely hotel.

Stayed over for a night, paid online threw this website to save hassle when we got there when we arrived there was loads of hassle with paying for the hotel. I was told I hadn't paid for the hotel and had to sit around and wait for reception to sort it out, eventually it got sorted. When getting to the room we walked in to two single beds when we had ordered a king size bed room tried to ring down to reception serveral times and had no answer so had to go down to reception to complain about the beds, I was then told the beds just zip together so someone will be up to do it shortly had to wait a while for this and the beds basically just got pushed together with a gap in the middle which was extremely uncomfortable. Rooms don't have iron or ironing board which is quiet annoying for such a lovely hotel, tried to ring down to reception again and no answer so had to go down and ask for one told us it would be a 10-15 minute wait to send someone up had to wait at least an hour and a half and I was waiting to go out. Room was very loud, could hear absolutely every noise. Water kept flushing out of toilet, not sure whether this was just cleaning it self or what but it was really irritating. Shower kept dripping. Fire alarm went off twice 2oclock in the morning and again at 8oclock in the morning, I understand this isn't the hotels fault but it just made the stay even worse. Not usually one to complain but I expected better from such a beautiful hotel.

Posted by on 17 Apr 2017

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4 out of 5

Great location

Great location. ..very close to city centre. ...only downside was apartment was on ground floor which was directly above some kind of party/function ...music very loud until late...very hard to sleep. Very friendly staff

Posted by on 27 Mar 2017

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5 out of 5

Amazing!!!

Such an amazing experience for me and my boyfriend. The room was fantastic!!

Posted by , from Birmingham on 16 Jan 2017

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2 out of 5

not luxury living

Blocked toilet that couldn't be used. Had to ask for cups, cafetiere and milk for tea and coffee tray and then only cup was provided. No mirror in bedroom and no socket in bathroom so unable to style hair for night out. Row of lights above bathroom mirror not working. Lighting in bedroom very poor - dull and dingy. Outrageously expensive considering all of above. All of the above was reported during our stay and nothing was rectified. Still waiting for a response to complaint made to this site and to hotel.

Posted by on 3 Dec 2013

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2 out of 5

Need to focus on the basics

The hotel appears to focus a lot on its look with bold colours and design features. Lack of attention given to the basics e.g. there was no hot water and signs of poor workmanship. On the positive side the use of the spa across the road was a plus (although again no hot water) and breakfast was good. With futher work this could be a good hotel and bring the experience in line with its pricing.

Posted by on 29 Oct 2013

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2 out of 5

Disappointing

Positives: Hotel location great. Used I think for Hen and Stag parties. The hotel concept is apartment style. Bed is very comfy. The Geordie Concierge was fantastic and the best member of staff at the entire hotel. Negatives: Pint of beer was flat. No information booklet in room. Big nail sticking out of door frame in bathroom. Someone tried to get into our room at 2am ( obviously drunk and got the wrong room ) things happen; but there was no peep hole in the door to see what was happening! There was no phone in the room to call reception! Also there was no hotel fire exit / meeting point information in the room! Overall: Good location, needs a few years to iron out ( no iron in room ) the most basic hotel fundamentals.

Posted by on 12 Oct 2013

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4 out of 5
Sauber, freundliches Personal, gutes Preis-/Leistungsverhältnis

Posted by on 18 Dec 2017

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About the The Richmond, BW Premier Collection

Location 24 Hatton Garden, Liverpool, England L3 2AN

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 9311 square feet (865 square metres) and includes conference rooms. The business-friendly The Richmond also features tour or ticket assistance, concierge services, and dry cleaning/laundry services. This 4-star Liverpool hotel is smoke free.

  • 139 guestrooms or units
  • 5 levels
  • 9311 sq ft of conference space
  • 865 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Liverpool (LPL-John Lennon) (14.3 km / 8.9 mi)
  • Train station: Moorfields Station (0.4 km / 0.3 mi)
  • Parking:

Room Amenities

The Richmond offers 139 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Portable fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

R Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 20.00 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.00 for adults and GBP 5.00 for children (approximately)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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