Room had been upgraded from a double room with no windows to double with windows no extra charge. Nice surprise when entering the room
I was expecting a bathroom as advertised, and not a wet room. I personally also think any 4 star hotel worth its rating should have biscuits in the room along with the tea and coffee.
Really nice hotel with great staff. Breakfast was lovely with plenty of choice. The room was big and had everything needed in it.
The staff and service were exceptional - Fantastic
Lift door broken open on the 6th floor all weekend and left as is. Food scattered all over the stairwell from floor 6 down to floor 1 and left. 1 very skinny pillow and no option of a second 1. Towel in bathroom covered in what looked like make up
Great hotel. We stayed in an executive room and had access to the executive lounge which made our stay amazing! The staff was so friendly and helpful.
Very classic english hotel. The river behind was supernice. And lot of museum's very close to the hotel
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