4.8 out of 5

"High quality hotel, great location, excellent staff. Close to everything you need in Chester. Shops, bars restaurants and access to the walls all on ... " More

By a verified traveller on Mon 22 Jan 2018

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Hotel Description

A luxury stay in the heart of Chester awaits you at The Chester Grosvenor. Within steps you'll find Chester Cathedral and Grosvenor Museum within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and free continental breakfast.

You can enjoy free WiFi, DVD players, and in-room childcare, featured in all 80 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Safes, hairdryers, and phones are also available.

A day of pampering at Grosvenor Spa can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and steam room. The fine-dining restaurant, Simon Radley Fine Dining, is open for dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the health club and sauna. Business travelers can take advantage of meeting rooms and limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Chester hotel, you'll be 4.7 km (2.9 mi) from Chester Zoo.

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£113 per night

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Chester Grosvenor ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Lovely hotel right in the centre of Chester

High quality hotel, great location, excellent staff. Close to everything you need in Chester. Shops, bars restaurants and access to the walls all on your doorstep.

Posted by on 22 Jan 2018

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5 out of 5

Excellent hotel with attentive staff in city centr

This is an excellent hotel with attentive staff in Chester city centre close to all amenities attractions and shops. Very comfortable massive bed and being pedestrian precinct very quiet at night.

Posted by , from near Great Dunmow Essex on 19 Jan 2018

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5 out of 5

Stay here if you want to feel special

Pros: Lovely staff . Comfortable bed and perfect location .
Cons: The corridors need refurbishing .
Location: Perfect location with literally everything right on the doorstop so shopping and eating out are minutes away .
We absolutely loved our stay here . We were made to feel welcome and very special from the moment we walked in the door . Every member of staff has the perfect balance of professionalism and friendliness and nothing was too much trouble . We really enjoyed the afternoon tea and spa and the room was lovely and comfortable and had everything we needed . We will definitely be back .

Posted by , from wirral on 27 Oct 2017

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5 out of 5

Overnight stay.

We stayed for 1 night, and hotel was great. Room was spotless, and very comfortable. Can be slight problem with noise at front of hotel at night. Heard up till 4am. Not sure if there was a night club nearby, but secondary double glazing helps. Would certainly stay there again, a class hotel. Great staff, and beautiful interior.

Posted by , from B. on 5 Jul 2017

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5 out of 5

Outstanding

Fabulous hotel. Perfectly positioned for shops and restaurants. Lovely rooms. Courteous staff. Breakfast was wonderful. Made for a fabulous break. Highly recommended.

Posted by , from R on 14 Apr 2017

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4 out of 5

Long weekend for partners 30th

We couldn't have asked for a nicer welcome, from the gentlemen at the door, receptionist to the room cleaners were all polite and happy to help. We were upgraded rooms which was a added bonus ! The only thing that let the room down was the size of the bath however, this was only a minor point as the rest of the hotel was amazing! We would highly recommend this hotel and will return for another stay.

Posted by on 20 Mar 2017

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5 out of 5

Fabulous, great location

A beautiful hotel, couldn't say anything negative. All staff we're polite and attentive. Highly recommended

Posted by on 28 Feb 2017

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5 out of 5

Tip top hotel very well looked after.

Pros: Everything.
Cons: Nothing
Location: Location excellent lovely shops,Buildings out of this world,did the walls walk & of course a couple of water hole stops.
From pulling up at the hotel,checking in, being shown to our room excellent,All staff courtious and wanted to do the best for you.Would highly recommend this hotel to anyone.

Posted by , from cambridgeshire on 14 Feb 2017

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5 out of 5

It was the best hotel I've stayed in

Great staff great room and great food great location Wright in the middle of all the shops bar's and restaurants

Posted by , from wolverhampton on 21 Dec 2016

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5 out of 5

Still as classy as ever

Pros: Old fashioned luxury
Cons: We could have had a bigger room
Location: Ideally located right in the middle of everything that goes on in Chester!
Although under new ownership the Grosvenor retains its true 5 star status. If you are able to request a room in the older part of the hotel, do so. They are more spacious and very well set out.

Posted by , from Stafford on 11 Nov 2016

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Property Features

The Chester Grosvenor offers its guests a full-service spa, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. Business amenities include a limo/town car service and meeting rooms. A library, multilingual staff, and on-site laundry facilities are also featured at the luxury The Chester Grosvenor. A round-trip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Chester hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 10 conference rooms
  • Continental breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Library
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Manchester (MAN) (54.7 km / 34 mi)
  • Train station: Chester Station (1.1 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Chester Grosvenor offers 80 forms of air-conditioned accommodation with DVD players and minibars. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Premium channels
  • DVD player
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free continental breakfast. An additional breakfast is available daily for a fee.

Simon Radley Fine Dining – This fine-dining restaurant only serves dinner.1-star Michelin rating. Open select days.

La Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

The Arkle Bar and Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rafting nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, massages, facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per night.
  • Cribs (infant beds) are available for GBP 17.50 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP8.50 per night
  • Valet parking fee: GBP8.50 per night
  • Crib (infant bed) fee: GBP17.50 per stay
  • Rollaway bed fee: GBP35 per night
  • Facilities fee: GBP35.00 per accommodation, per day and includes use of:

  • – Fitness facilities
    – Sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.