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The Chester Grosvenor

5-star property
Eastgate Street, Chester, England 020 3788 4841
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4.2 out of 5
Very good!
See all 13 ebookers Reviews

"It was a really nice, smart hotel but not pretentious. All the staff were approachable, friendly and helpful and we really enjoyed our stay. We would ... " More

By a verified traveller on Wed 12 Apr 2023

Points Of Interest

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Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£120* Per night/room 27 May - 28 May

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The free breakfast at The Chester Grosvenor gets good marks from our customers.

  • Free continental breakfast served daily
  • Free WiFi
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and nice bathrooms

The Chester Grosvenor ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Chester Grosvenor

Everyone (7) Couples (2) Family (4)
5 out of 5
It was a really nice, smart hotel but not pretentious. All the staff were approachable, friendly and helpful and we really enjoyed our stay. We would definitely return for another stay.

Posted by on 12 Apr 2023

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Comment from Hotel Management

12 Apr 2023 by Guest Relations

Dear Ian, Thank you for your 5*review and a further thank you for mentioning our hard working Team. I am delighted you enjoyed your stay and we hope to welcome you back again soon

5 out of 5
Great stay, full of nostalgia and perfect setting for our Dad's 90th birthday celebrations.

Posted by on 16 Sep 2022

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5 out of 5

Posted by on 18 Mar 2022

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5 out of 5

Posted by on 9 Jan 2022

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2 out of 5
The shower didn’t work properly and was more of a trickle. Service was not up to a 5 star standard. Breakfast basket was forgotten on the second day.

Posted by on 12 Aug 2021

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5 out of 5
Very clean and comfortable. Staff very friendly. Breakfast was lovely

Posted by on 15 Mar 2020

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2 out of 5

Posted by on 21 Dec 2019

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3 out of 5

Posted by on 21 Dec 2019

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4 out of 5
We liked the hotel and the stay in all,the parking was a bit confusing Got a email a couple of days before saying car park parking as changed. Did not realise the concierge at the hotels was extra thought was included to. Be wise to ask what's included and what's not ,as can turn out very expensive hic up. Beautiful hotel and the staff was amazing .

Posted by on 21 Oct 2019

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4 out of 5

Posted by on 12 Aug 2019

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About the The Chester Grosvenor

Location Eastgate Street, Chester, England CH1 1LT

Renovations + Closures

The property is closed: Christmas Eve and Christmas Day.

Property Features

  • Continental breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Conference rooms
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Food & Drink

Guests are served a free continental breakfast daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

  • Golfing nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Deep tissue massage
  • Steam room in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche and Barclaycard. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Hotel Names

  • Chester Grosvenor
  • Chester Grosvenor Hotel
  • Grosvenor Chester
  • The Chester Grosvenor Hotel Chester
  • The Chester Grosvenor Hotel
  • The Chester Grosvenor Chester
  • The Chester Grosvenor Hotel Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

The property is a member of the Small Luxury Hotels of the World.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.