4.3 out of 5

"Beautifully decorated vintage style decor, spacious with all basic amenities. Aircon was missing. Breakfast was good for an extra £10. Will stay again ... " More

By a verified traveller on Thu 17 May 2018

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Hotel Description

Our customers tell us they enjoy Hallmark Hotel The Queen, Chester's good location. During your stay, you'll be within walking distance of Chester Cathedral. You'll find features such as free WiFi in public areas and free train pick-up service, plus a restaurant. This 4-star hotel has 128 rooms over 4 floors. Free WiFi and digital TV channels are available in all rooms.

  • All rooms offer 24-hour room service, digital TV and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and wedding services
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the comfortable guestrooms and the area's walkability
  • Just a 2-minute drive from Grosvenor Museum and a few minutes from Chester City Walls
  • Free train station pick-up shuttle service

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£66 per night

Classic Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hallmark Hotel The Queen, Chester ratings based on 15 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hallmark Hotel The Queen, Chester

Everyone (8) Couples (3) Business (1) Family (2) Friends (1)
5 out of 5
Loved the pictures statues etc Was interesting to read up on the statues. Lovely and clean room was excellent.

Posted by , from Worcestershire on 23 Jul 2019

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4 out of 5
Didn’t like the bathrooms ....very dangerous Liked breakfast and bar service

Posted by on 19 Apr 2019

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5 out of 5

Posted by on 17 Apr 2019

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5 out of 5

Posted by on 12 Dec 2018

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4 out of 5
Lovely and charming hotel, directly across from the train station. I greatly enjoyed the ambiance of the place and the room themes, each a different king or queen. Breakfast was excellent and also loved the nespresso machine in the rooms.

Posted by on 7 Sep 2018

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3 out of 5

Hotel close to the station

Entrance to hotel shabby and dusty. Our room was again very dusty. Window wouldn't open, had to wedge it open with A towel! Window frame was rotting and dirty and awful net curtain was ripped. Bed was extremely uncomfortable and pillows rock hard! The only up side to this room was the bathroom which was modern and clean! This place needs a massive refurbishment! Food in the bar expensive, sandwich and soggy chips nearly £11. Overall expensive hotel for the poor standard. Staff were nice though.

Posted by , from Durham on 7 Aug 2018

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4 out of 5
Beautifully decorated vintage style decor, spacious with all basic amenities. Aircon was missing. Breakfast was good for an extra £10. Will stay again as it is right next to train station and a short walk to the city centre.

Posted by , from London on 17 May 2018

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4 out of 5

Good hotel for money

Good for our overnight stop Bedside light not working but pleasant room Great breakfast Staff friendly and helpful

Posted by , from Ayrshire Scotland on 20 Sep 2017

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5 out of 5

Great stay!

We stayed in a superior double. Lovely spacious room, decorated nicely with large modern bathroom. I feel the price point was a little high especially as it didn't include breakfast but we did enjoy our stay.

Posted by , from Warrington on 4 Sep 2017

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5 out of 5
Would recommend - lovely hotel - central to everything with a bit of class! Breakfast brilliant.

Posted by on 15 Aug 2017

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About the Hallmark Hotel The Queen, Chester

Location City Rd, Chester, England CH1 3AH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. WiFi and wired Internet are free in public spaces. A fitness centre, tour or ticket assistance, and a BBQ are also featured at the eco-friendly Hallmark Hotel The Queen, Chester. For a fee, parking is available. This Victorian Chester hotel is smoke free.

  • 128 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge)


  • Train station: Chester Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Hallmark Hotel The Queen, Chester offers 128 forms of accommodation with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 11 AM.

Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 17.00 per person (approximately)
  • Self-parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Queens Hotel Chester
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Hallmark Hotel Queen Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Queen
  • Hallmark Hotel The Queen Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.