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"The overall space and decor was lovely. Comfortable bed. The breakfast choice at present is not the best. Alot of money for what it was. " More

By a verified traveller on Mon 13 Jul 2020

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£67* Per night/room 30 Jun - 1 Jul

Family Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of The Queen at Chester Hotel, BW Premier Collection's great location. During your stay, you're just a quick walk from Grosvenor Park. Features include free WiFi in public areas and free train pick-up service, plus a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the comfy beds and overall comfort
  • 15 minutes by foot from Chester Cathedral and a 2-minute drive from Chester City Walls
  • Free train station pick-up shuttle service
  • Pets welcome for a fee (restrictions apply)

The Queen at Chester Hotel, BW Premier Collection ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Queen at Chester Hotel, BW Premier Collection

Everyone (2) Couples (1)
2 out of 5

Posted by on 17 Mar 2024

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4 out of 5

Posted by on 30 May 2023

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2 out of 5
The property is a beautiful old building but rooms are in need of a make over, we had a superior room which was so over priced, next time we will stay at The Chester Grosvenor

Posted by on 31 May 2021

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4 out of 5
The overall space and decor was lovely. Comfortable bed. The breakfast choice at present is not the best. Alot of money for what it was.

Posted by , from Kidderminster on 13 Jul 2020

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Comment from Hotel Management

23 Jul 2020 by Queen Hotel

Thank you for your review

About the The Queen at Chester Hotel, BW Premier Collection

Location City Rd, Chester, England CH1 3AH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi and wired Internet. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee. This Victorian Chester hotel is smoke free.

  • 128 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Chester Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

The Queen at Chester Hotel, BW Premier Collection offers 128 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit. This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily.

Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 15.00 per person
  • Uncovered self-parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hallmark Hotel Queen Chester
  • Premier Queen
  • Premier Queen Hotel
  • Queen Hotel
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.