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Wheelchair Accessible Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
£348* Per night/room 10 Oct - 11 Oct

Inspira Junior Suite Swim Out Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Inspira Junior Suite Swim Out Ocean View Double

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Inspira Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Inspira Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Inspira Junior Suite Swim Out - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Atelier Playa Mujeres - All Inclusive's beach location gets good marks from our customers. During your stay, you'll be within walking distance of Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Mercado 19, one of the property's 8 restaurants and 8 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to hydrotherapy, facials or reflexology at NUUP SPA
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a golf driving range
  • Guests speak favourably about the pool and the beach
  • 0.8 mi (1.2 km) from Playa Mujeres Golf Club and 6.5 mi (10.5 km) from Gran Puerto Pier
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Atelier Playa Mujeres - All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Atelier Playa Mujeres - All Inclusive

Everyone (1)
3 out of 5

Posted by on 21 May 2019

Was this review helpful to you?
Comment from Hotel Management

12 Jun 2019 by Angelica Agundis, Guest Service Manager.

Thank you for your rate. We are disappointed that we were not able to meet your expectations. Please feel free to contact us to improve our services. Respectfully yours,

About the Atelier Playa Mujeres - All Inclusive

Location Prolongación Bonampak S/N Mz 1, Punta Sam, QROO 77400

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Snorkelling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Sailboats
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Atelier Playa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a garden and a terrace. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 1 building
  • 431 guestrooms or units
  • 5 levels
  • 8 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • 30839 sq ft of conference space
  • 2865 sq. m of conference space
  • Built in 2019
  • Buffet breakfast (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Atelier Playa Mujeres - All Inclusive offers 431 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

Guests are served a free buffet breakfast from 7:30 AM to 11:30 AM.

Mercado 19 – This buffet restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner.

Limón y sal – This restaurant specialises in Mexican cuisine and serves brunch, lunch and dinner. Open daily.

El Suspiro – This restaurant specialises in seafood and serves breakfast and lunch. Open daily.

Takeshi – This diner specialises in Asian cuisine and only serves dinner. Open daily.

Cilento – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf driving range on site

Spa Services

NUUP SPA has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 320 per pet, per week
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. On-site antigen/rapid COVID-19 testing is available for a fee. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • On-site COVID-19 testing (Antigen) is available
  • Smoke detector
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Minimum guest age is 16
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.42 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 320 per pet, per week
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atelier Playa Mujeres All Inclusive
  • Atelier Playa Mujeres - All Inclusive Punta Sam
  • Atelier Playa Mujeres - All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The property is a member of Preferred Hotels & Resorts.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.