All-inclusive Details
This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Land activities
- Fitness facilities
- Children's club
Lessons/classes/games
Entertainment
Not included
- Kayaking included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Service charge included
- Additional service charge accepted
- Minibar drinks - restrictions apply
- Kids club included
- Fitness facilities included
- All meals included
- All available drinks included
- Minibar (all drinks included)
- Golf not included
- All on-site activities, and facilities and equipment included
- All non-motorized water sports included
- Theme parties included
Property Features
Dreams Natura Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, and 2 hot tubs. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Event space at this resort measures 12208 square feet (1134 square metres) and includes a conference centre. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4.5-star Puerto Morelos resort is smoke free.
- 553 guestrooms or units
- 8 levels
- 9 dining venues
- 7 bars or lounges
- 12208 sq ft of conference space
- 1134 sq. m of conference space
- Built in 2020
- Manager's reception (free)
- Deli
- Kid's club (free)
- Supervised kid's activities (free)
- Cabanas by the pool (surcharge)
- Poolside lounge chairs
- Umbrellas for the pool
- Conference centre
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- Wedding services available
- Games room or arcade
- Pool or billiards table
- Terrace
- Garden
- Gift shop
- Beauty salon
- Computer for guest use
- ATM
- On-site shopping
- Bellhop
- Lift
- No smoking on site
- Bar by the pool
- Swim-up bar
Family Friendly Amenities
- Family property
- Free water park access
- Number of outdoor pools - 1
- Children's pool
- Lazy river
- Waterslide
- Supervised childcare/activities (free)
- Free WiFi
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Free cots/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Parking: Free valet parking and self parking
Room Amenities
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
- Stocked minibar (free)
- In-room dining (limited hours)
- Smart television
- Espresso maker
- Luxury bedding
- Hypo-allergenic bedding
- Down blanket
- Shower
- Cots (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Local calls (free)
- Childcare in room (surcharge)
- Hairdryer
- Laptop safe
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Blackout curtains
- Air conditioning
- Ceiling fan
Food & Drink
The resort hosts a free manager's reception daily.
World Cafe Buffet – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Himitsu (Pan-Asian) – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Bluewater Grill – This poolside restaurant specialises in barbecue and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Oceana – Overlooking the garden, this restaurant specialises in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open selected days.
Room service (during limited hours) is available.
Nearby Activities
A health club and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Ziplining on site
- Playground on site
- Kayaking on site
- Fitness classes on site
- Yoga classes/instruction on site
Spa Services
Dreams SPA by Pevonia has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.
- Number of treatment rooms 8
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 12
- Thai massage
- Sports massage
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cots (infant beds)!
Pet Policy
- Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
- Only dogs are allowed
- Maximum 1 (weight limit: 22 lb per pet)
- Pets cannot be left unattended
- Food and water bowls and an off-lead area are available
- Certain rooms only, restrictions apply
- You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking and access to the heated pool. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Cashless transactions are available
- Comprehensive recycling policy
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Pets cannot be left unattended
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Pets allowed in specific rooms only
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Debit cards not accepted
- Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
- Food service has been amended for enhanced safety
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is not available
- Property does not follow regional sanitisation guidelines
- Heated pool access (reservations required)
- Property does not follow a brand or regulatory agency's sanitisation guidelines
- Onsite COVID-19 testing (Antigen) is available
- Property confirms they are implementing enhanced cleaning measures
- Reservations are required for on-site COVID-19 testing
- Individually-wrapped food options are not available
- No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Pet deposit: USD 65 per night
- Pet fee: USD 65 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Now Natura Riviera Cancun
- Now Natura Riviera Cancun Puerto Morelos
- Now Natura Riviera Cancun Hotel Puerto Morelos
- Now Natura Riviera Cancun Hotel
You should know
- Pool access available from 8:00 AM to 8:00 PM
- Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
- For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
- For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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